Starlink - pre-order available in NZ

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3 posts

Wannabe Geek

#2765171 23-Aug-2021 00:10

Mine also says “customs status updated” in Auckland, NZ; but I’m pretty sure that actually means they’ve forwarded the info to NZ customs so it will pass customs quickly when it arrives... or something like that. I think they’re still waiting at LAX. Then to Sydney then to Auckland.

tim0001

262 posts

Ultimate Geek

#2765254 23-Aug-2021 09:36

For those interested in shipping times, we placed a full order on 24 July and received dishy 5 Aug.

@NickR49. Just a warning, on my android the obstruction checker has the “cone” pointing north. But on an iphone its south. Anyway don't trust the obstruction checker on the Starlink app. Our Dishy pointed south when installed. My understanding is that the dishes point away from the equator to avoid radio interference with the geostationary satellites.

doctortea

42 posts

Geek

#2765267 23-Aug-2021 10:05

therickman: Mine also says “customs status updated” in Auckland, NZ; but I’m pretty sure that actually means they’ve forwarded the info to NZ customs so it will pass customs quickly when it arrives... or something like that. I think they’re still waiting at LAX. Then to Sydney then to Auckland.

Mine cleared customs in Auckland this morning, maybe it was a direct flight in? Who knows - look forward to it getting here soon!

NickR49

7 posts

Wannabe Geek

#2765334 23-Aug-2021 11:54

tim0001:

@NickR49. Just a warning, on my android the obstruction checker has the “cone” pointing north. But on an iphone its south. Anyway don't trust the obstruction checker on the Starlink app. Our Dishy pointed south when installed. My understanding is that the dishes point away from the equator to avoid radio interference with the geostationary satellites.

That sounds like quite a serious bug in the Android app if it's going to cause people in the southern hemisphere to position their dish in the wrong place.

I found this info in the faq -

I live in an apartment building – can I use Starlink?

Yes, there are Starlink customers that live in apartment buildings, town houses and other multi-family buildings that have successfully installed Starlink (e.g. side of building, balcony, roof, lawn, etc.). Prior to ordering Starlink, we recommend coordinating with your landlord and neighbors to find a suitable outdoor installation location that has a clear field of view, which is important to maintain connection between satellites and your Starlink. You can download the Starlink App to check that you do not have any obstructions blocking Starlink’s view of the sky. Note that Starlink will typically point north in the northern hemisphere & south in the southern hemisphere.

I'll send a message to Starlink support to confirm the issue with the Android app.

sidney

81 posts

Master Geek

#2765365 23-Aug-2021 12:33

NickR49:

Note that Starlink will typically point north in the northern hemisphere & south in the southern hemisphere.

This would totally break it for me! I don't have an iPhone to check with, but my Android app points north where we have a clear view over a valley, and not south which is all hill looming over the house. Even a roof mount would not work here for a southern view.

Please let us know right away what response, if any, you get from Starlink support!

NickR49

7 posts

Wannabe Geek

#2765376 23-Aug-2021 12:46

sidney:

Please let us know right away what response, if any, you get from Starlink support!

I'll update as soon as I hear back. I'm in the same situation with a hill to the south.

The Android Starlink app updated just an hour ago so I just retried and got a complete different result from the obstruction checker -

The funny thing is - what it is showing as obstruction to the north is actually the obstruction to the south.

So I'm seeing the following things with regards to orientation -

The cone of visibility in the Obstruction Checker is to the north
The imagery collected to form the 3D image is collected oriented to the south (the app doesn't prompt to scan the more northern sky)
The results are now showing with north/south orientation inverted
The satellite dish animated in the results points to the south (could be purely cosmetic)

Must be difficult for the developers to properly test when they're in the northern hemisphere.

tim0001

262 posts

Ultimate Geek

#2765396 23-Aug-2021 13:18

I raised a ticket with Starlink on 12 Aug about the app pointing North . They called within an hour but I was out. They then messaged to say "I have escalated your observation to our tech group for analysis. Always feel free to reach out to us at anytime!"

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

sidney

81 posts

Master Geek

#2765415 23-Aug-2021 13:45

NickR49:

The Android Starlink app updated just an hour ago so I just retried and got a complete different result from the obstruction checker -

...

The funny thing is - what it is showing as obstruction to the north is actually the obstruction to the south.

My app info shows updated Aug 16, version 2.0.8, which playstore shows it updated to on Aug 18, and no new updates available.

I last used it before that update, so i tried it again.

Looks like same results as you, wherever I run it, the cone shows pointing north, but the scan and the obstructions shown in the result are the ones to the south even though it is labeled as north.

So the app is partially fixed, and this makes it certain that there is no Dishy in my future :(

[Edit update] So after playing around a bit dragging the end result picture around to different orientations, I think it may just be a confusing UI instead of being mislabeled.

cAPTAIN_k

34 posts

Geek

#2765446 23-Aug-2021 14:11

You guys can't do something like this?

https://www.reddit.com/r/Starlink/comments/p8tn8j/almost_done_the_install_had_to_post/

https://www.reddit.com/r/Starlink/comments/p9gfdl/another_tree_setup_outside_port_angeles_wa/

There are others on there too that are similar

olivernz

497 posts

Ultimate Geek

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#2765454 23-Aug-2021 14:21

How do I know how big/where the cell is for my location (i.e. I need to move the base station ~5km). Are the hexagons in https://starlink.sx/ correct?

wally22

504 posts

Ultimate Geek

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#2765456 23-Aug-2021 14:24

Started getting worried as I have some obstructions to the south. IOS app showed me a clear reception with no disruptions.

Whew! I did the test on the lawn and intend to put Dishy on the roof so am as confident as possible until I get delivery and install it.

knoydart

904 posts

Ultimate Geek

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#2765457 23-Aug-2021 14:26

olivernz:

How do I know how big/where the cell is for my location (i.e. I need to move the base station ~5km). Are the hexagons in https://starlink.sx/ correct?

If you search the subreddit, there is a lot of discussion on the cells size and shape. Apparently based on something developed / used by Uber

cAPTAIN_k

34 posts

Geek

#2765458 23-Aug-2021 14:28

olivernz:

How do I know how big/where the cell is for my location (i.e. I need to move the base station ~5km). Are the hexagons in https://starlink.sx/ correct?

They are vaguely of correct, but not exact according to peoples comments on r/Starlink

sidney

81 posts

Master Geek

#2765462 23-Aug-2021 14:40

olivernz:

How do I know how big/where the cell is for my location (i.e. I need to move the base station ~5km). Are the hexagons in https://starlink.sx/ correct?

Here is a quote from someone on Reddit who seems from his post history to either work for Starlink or have some inside connection:

if the cell is close enough the service will still work, albeit degraded. A user tested various distances and it went like this:

- 2-3 miles out the service is almost identical to being in the cell, possibly just a tad slower.
- 10 miles out is considered the upper limit for somewhat decent service, beyond that phantom obstructions multiply greatly.
- 20 miles out it works only 30% of the time. Around 30 miles it stops working completely.

However, better would be this from the Starlink FAQ about changing your service address:

Starlink is only approved for use at the Service Address you provided when you signed up on Starlink.com. If you need to change your Service Address, you can check to see if service is available at your new preferred location on your account page. If it is, you may update your Service Address and use your dish at the new location. If service in not yet available at your new preferred location, you may choose to place a pre-order with a separate email address in the new location.

Also, when specifying your service address, here is another quote from that same redditor about giving an exact location when you don't have an exact address:

If the property doesn't have a conventional address, the signup form also accepts Plus Codes (alternate way of the writing GPS coordinates): https://plus.codes/map

olivernz

497 posts

Ultimate Geek

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#2765494 23-Aug-2021 16:00

@sidney

Thanks for that, that was what i was looking for. At this point I should be well within the 2-3mi range. And of course, when that becomes permanent I will change official address (Google doesn't have the address yet so either need to wait or use plus code). And if the cells on starlink.sx are something to go by this is all pretty much in the middle of a cell so I should be fine.

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