driller2000: Standard infrastructure construction contracts WILL have reinstatement requirementrs set out in the Scope of Works and Specs.
Reinstatement work is generally carried out following the actual install work - often by a separate team - it does however need to be timely to minimise impacts / complaints.
Standard approach is to replace "like with like" (as much as possible) and there will be clauses in their construction contract to achieve this.
The Head Contractor (and Principal) will be liable for ALL damage caused by them (accidental or otherwise) - the Homeowner / Council / Third Party Asset Owners - should not have to pay anything - unless there is a betterment component to the reinstatement requested.
If its in the berm - Council will chase this up via inspections / snagging lists etc until all reinstatement is done.
If it's on your private property - you should do the same.
Personally I would be onto it within 5 -10 working days - with the Head Contractor. They should have sent a letter out listing who this was at the start of the works - in your case whoever the reinstatement person worked for would be a good start. Do it in writing as well. Chase them every few days - note details of discussions / reinstatement dates promised / names of persons conversed with. Be the squeaky wheel until it is rectified.
Note: This advice is based on delivering civil infrastructure projects for over 20 years as a consultant, client and contract manager.
Thanks for this.
Yes, I understand the theory. However, the reality is usually different.
Much of the time people agree that something isn't up to scratch and promise to sort it out. Then they don't.
I sent AT photos of the rubbish work. They tipped off the contractor ahead of coming back to me so when I did a walk-through with AT, the contractor had already dug up the specific bits of concrete that they had buried (THAT I KNEW ABOUT).
So big difference between theory of who is responsible for what and the reality.
I appreciate all your suggestions above, but ultimately why the heck do I need to spend my time sorting out stuff that Chorus/Visionstream/AT/Council are funded by my rates to inspect and enforce to standards?
I end up chasing the people who should be doing the chasing, turning up at random times to inspect, etc. AT are as much of a problem as the contractors and in many ways have a symbiotic relationship where the ratepayers are the meat in the sandwich.