Woosh Orbit Unlimited Speeds

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21 posts

Geek
Inactive user

#98154 4-Dec-2007 08:11

Mods,

How can Disgruntleds slander and abuse of woosh on this forum be allowed to continue?
Woosh had network problems with its Orbit flat rate plan due to the networks team not anticipating that some users where going to be using in excess of 500 gig. Orbit flat rate customers where costing the company more money that it was making from the plan. Woosh is already a small company that is not turning a profit. Here we have people like you trying to put the boot in over a lousy $99 dollar cancelation fee. Stop being a keyboard warrior and keep it between you and Woosh.

If you think you can take up the months slow speed issue with your lawyer, prehaps woosh could take up the issue of you publicly trying to give the company a bad name. The forum guidelines state that this forum is for "help with woosh products and services" or discussion about them. Not public slander. I find it disgusting that you are abusing CSR's about the issue. Obviously you need to be speaking with Management.

Guess what? Orbit flat rate customers have now returned to full speed. They got rid of some of the people that where abusing the network with thier illegal torrenting. So if you had been patient, (something you obviously don't have) you could have stayed on the orbit flat rate plan and your speeds would have returned.

Did go large not have the exact same issue? yes it did.

disgruntled

31 posts

Geek

#98157 4-Dec-2007 08:39

speedyj:
Mods,

How can Disgruntleds slander and abuse of woosh on this forum be allowed to continue?
Woosh had network problems with its Orbit flat rate plan due to the networks team not anticipating that some users where going to be using in excess of 500 gig. Orbit flat rate customers where costing the company more money that it was making from the plan. Woosh is already a small company that is not turning a profit. Here we have people like you trying to put the boot in over a lousy $99 dollar cancelation fee. Stop being a keyboard warrior and keep it between you and Woosh.

The forum guidelines state that this forum is for "help with woosh products and services" or discussion about them. Not public slander. I find it disgusting that you are abusing CSR's about the issue. Obviously you need to be speaking with Management.

I'd love to talk to management about it. How is it my fault management hides behind thier customer service reps? I have asked to speak to someone in management on multiple occassions. Obviously the only way to talk to management is to create this sort of scene.

Woosh did not have network problems - they CREATED network problems themselves. They had cashflow problems which is thier problem not mine. Rather than deal with the customers causing the problem they strangled everyone on the plan. As I have said many times, had they rung up nicely and asked me to change plan I probably would have been happy too.

They did not. They killed my internet. Now let's talk about the $99 cancellation fee - A - they haven't tried to charge it - they have tried to charge me $57 for a months internet I never received. B - They did not provide the service advertised. The consumer gaurantees act states a service must be 'fit for the intended purpose' - you have seen the speeds posted by members here. Can you honestly say that is broadband speed? C - They have no written contract signed by me, they have no recording of me agreeing to thier terms and services. They consider me bound to a 12 month contract on the basis that I connected to thier service.

speedyj:
If you think you can take up the months slow speed issue with your lawyer, prehaps woosh could take up the issue of you publicly trying to give the company a bad name.

Quite honestly I expect them too based on the interaction I have had with them so far. They seem totally unwilling to discuss the issue. They have thier stance and it is final. The will not even acknowledge that slowing people from full download speed to dialup speed on the basis that THEY GOT THIER SUMS WRONG and SOMEONE ELSE DOWNLOADED TOO MUCH is inconvenient.

speedyj:
Guess what? Orbit flat rate customers have now returned to full speed. They got rid of some of the people that where abusing the network with thier illegal torrenting. So if you had been patient, (something you obviously don't have) you could have stayed on the orbit flat rate plan and your speeds would have returned.

Wow - this statement is so far off it's hard to even see where to start. I endured 3 weeks of dialup speed before contacting my ISP because I gave them the benefit of the doubt and thought they would be working on the issue for thier customers. When I ring them up I find not only are they not working on the issue - they created it.

The people who are getting full speeds are those who switched OFF the Orbit plan - I don't think I've seen anyone saying they are back to full speed. What I have seen is people who come to the end of thier contracts being switched onto other plans that are operating at full speed.

speedyj:
Did go large not have the exact same issue? yes it did.

Yes, and they admitted it was thier fault and refunded your customers - what's your point?

disgruntled

31 posts

Geek

#98158 4-Dec-2007 08:49

speedyj:
Here we have people like you trying to put the boot in over a lousy $99 dollar cancelation fee. Stop being a keyboard warrior and keep it between you and Woosh.

If it's a lousy $99 cancellation fee, why is woosh so concerned about it. They haven't provided the service they advertised, so why not admit that and wave the fee. I was prepared to walk away from this a month ago when I changed ISP. Woosh continued it by attempting to bill me.

Regarding the actual dollar amount - well, I made about $600 online doing freelance work in the past month. In the time this issue with woosh was going on I made about $75, had to do much of that work from my office or an internet cafe, and lost two customers due to slow research/turnaround times. Those are customers that would pay me every month who I will never see again.

Read that carefully - I had to pay for other internet access because woosh's was so poor.

But this is not about the money. This is about woosh's attitude to it's customers. You want me to keep it between myself and woosh? Well wouldn't that work out nicely for woosh. People deserve to know what they can expect when they are dealing with a company. A guy posted earlier that his only way of getting action from woosh was to walk into thier head office and demand it and compain loudly infront of future customers. Woosh doesn't have a head office in Nelson, but I'm doing exactly the same thing. It's sad that this is the only method of negotiation woosh seems to respond too.

brucie44

178 posts

Master Geek

#98213 4-Dec-2007 15:07

speedyj:
Mods,

How can Disgruntleds slander and abuse of woosh on this forum be allowed to continue?
Woosh had network problems with its Orbit flat rate plan due to the networks team not anticipating that some users where going to be using in excess of 500 gig. Orbit flat rate customers where costing the company more money that it was making from the plan. Woosh is already a small company that is not turning a profit. Here we have people like you trying to put the boot in over a lousy $99 dollar cancelation fee. Stop being a keyboard warrior and keep it between you and Woosh.

If you think you can take up the months slow speed issue with your lawyer, prehaps woosh could take up the issue of you publicly trying to give the company a bad name. The forum guidelines state that this forum is for "help with woosh products and services" or discussion about them. Not public slander. I find it disgusting that you are abusing CSR's about the issue. Obviously you need to be speaking with Management.

I work as a handyman in the hospitality industry. What is your job? Do you work for Woosh? Or some other ISP?
Read the full thread here, and several others in this forum.

My own experience.
1. Management at Woosh are never available, they are hiding behind the skirts of customer service.
2. no response at all to polite emails.
3. Fob off excuses from customer services, and less knowledge of situation than many of public have. Only needs a bit of route tracing etc.
4. Dishonesty being told one thing, when they already admitted the other at a public conference
5. all the hallmarks of a communication company that can not commmumicate.

You have the right to tell the Mods what to do ? on your very first message ? I am happy to leave it to their wisdom.

--------------------------------------------------------------------------------------------------------------
Never trust a used car sales peron, a cellphone salesman without a shop, and be wary of ISPs.
--------------------------------------------------------------------------------------------------------------

merry xmas,
Bruce.

brucie44

178 posts

Master Geek

#98216 4-Dec-2007 15:09

apology for duplicate sending.   Have edited it out.

   regards,
               Bruce.

brucie44

178 posts

Master Geek

#98224 4-Dec-2007 16:01

speedyj:

Guess what? Orbit flat rate customers have now returned to full speed. They got rid of some of the people that where abusing the network with thier illegal torrenting. So if you had been patient, (something you obviously don't have) you could have stayed on the orbit flat rate plan and your speeds would have returned.

   documented details,

   7.58 pm   3rd December
   a Woosh customer records the following speednet test to LA
     of 155 kbps

   Leaves me thinking full speed is a bit of an overstatement.

cokemaster

Exited
4929 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#98232 4-Dec-2007 16:36

speedyj:
Mods,

How can Disgruntleds slander and abuse of woosh on this forum be allowed to continue?
Woosh had network problems with its Orbit flat rate plan due to the networks team not anticipating that some users where going to be using in excess of 500 gig. Orbit flat rate customers where costing the company more money that it was making from the plan. Woosh is already a small company that is not turning a profit. Here we have people like you trying to put the boot in over a lousy $99 dollar cancelation fee. Stop being a keyboard warrior and keep it between you and Woosh.

If you think you can take up the months slow speed issue with your lawyer, prehaps woosh could take up the issue of you publicly trying to give the company a bad name. The forum guidelines state that this forum is for "help with woosh products and services" or discussion about them. Not public slander. I find it disgusting that you are abusing CSR's about the issue. Obviously you need to be speaking with Management.

Guess what? Orbit flat rate customers have now returned to full speed. They got rid of some of the people that where abusing the network with thier illegal torrenting. So if you had been patient, (something you obviously don't have) you could have stayed on the orbit flat rate plan and your speeds would have returned.

Did go large not have the exact same issue? yes it did.

Speedyj,

It appears that some people are having issues with Woosh currently. Whether confirmed or not, they appear to be having issues and woosh appears not be addressing them. A number of internet providers have had issues in the past and have been discussed in the forums, whether it be Xtra, Vodafone, Ihug, Telstraclear, Worldxchange, or woosh... And to comment on the last line of your post - oh yes, Xtra got flamed big time here. Even people not on Go Large were complaining about the performance (as bashing Xtra was the popular sport back then). A lot of criticism was leveled at the response or lack of response when it came to poor performance.

Granted, it does sound like some people are taking things perhaps too seriously. Given that you can't promise that your car won't start in the morning, you've got to make alternative arrangements - particularly if you are running a business. Having a back up plan or paying for a connection with a uptime SLA (and still having back up) is a good way to minimise complete shutdown when the internet goes out.

However, there are some genuinue concerns that have been raised with performance, contracts, and billing. Those concerns should be addressed to woosh directly, however it seems from the responses that Woosh is either not listening or giving answers these guys don't want to hear. As these are related to Woosh, the usage of the Woosh forum is fine.

Libel and slander are serious accusations however none of those fit legitmate criticisms or commentary of the quality of service and support provided. Yes, they are taken seriously but we don't see that happening here - only people frustrated at woosh. However I would like to take this chance to remind people to remain civil (see the Forum usage guidelines) and on topic.

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lurkerbelow

11 posts

Geek

#98235 4-Dec-2007 16:47

speedyj:

Guess what? Orbit flat rate customers have now returned to full speed. They got rid of some of the people that where abusing the network with thier illegal torrenting. So if you had been patient, (something you obviously don't have) you could have stayed on the orbit flat rate plan and your speeds would have returned.

thats not quite correct.
Woosh is managing the bandwidth to ensure a fairer spread across all users, and also by seperating the extreme users from affecting the majority. It is also less restrictive during the wee hours, when there is more available bandwidth, as has been noted by a few people.

speedyj

21 posts

Geek
Inactive user

#98252 4-Dec-2007 19:15

Yes not quite "full speed" but the unlimited plans always had the fair use policy. It has indeed been a troublesome plan for Woosh.
Most users are quite content with 10 gig, seems woosh does not have enough bandwidth to support loads of heavier users.

All your points are noted. I really don't think there is anything i can say that will change your mind about the company so, thats it, im giving up!

good luck with your future ISP endeavours.

brucie44

178 posts

Master Geek

#98253 4-Dec-2007 19:25

speedyj: Yes not quite "full speed" but the unlimited plans always had the fair use policy. It has indeed been a troublesome plan for Woosh.
Most users are quite content with 10 gig, seems woosh does not have enough bandwidth to support loads of heavier users.

All your points are noted. I really don't think there is anything i can say that will change your mind about the company so, thats it, im giving up!

good luck with your future ISP endeavours.

polite question, do you work for Woosh ?

   regards,
                Bruce.

speedyj

21 posts

Geek
Inactive user

#98257 4-Dec-2007 20:06

brucie44:

polite question, do you work for Woosh ?

regards,

i may or may not have worked for woosh in the past. All my posts here are my personal opinion and do not represent woosh in anyway.

brucie44

178 posts

Master Geek

#98263 4-Dec-2007 21:00

speedyj:

i may or may not have worked for woosh in the past. All my posts here are my personal opinion and do not represent woosh in anyway.

just a note to say thank you for your response.

disgruntled

31 posts

Geek

#98265 4-Dec-2007 21:08

speedyj: Yes not quite "full speed" but the unlimited plans always had the fair use policy. It has indeed been a troublesome plan for Woosh.

This is nothing to do with the fair use policy. People were downloading 500+ gig and still abiding by the fair use policy rule.

People who weren't even coming close to the fair use data levels were still throttled. EVERYONE was.

But I think you are right - you aren't going to change my mind about what happened, and I doubt I will change yours. It seems to mirror the woosh mindset that there is only one side to the story - that being woosh's, and anyone who disagrees with that must be slandering the company.

Yahn

57 posts

Master Geek

#98284 5-Dec-2007 00:42

Speedyj: you have only posted 3 messages here and all 3 are in support of Woosh , all 3 are in this thread and all posted yesterday. My guess (read guess) is that you still work for woosh and didn't even bother to say hello in the welcome forums before rushing to defend the mighty Woosh . Ahh well, at least you're getting closer to the truth. Watch out or the truth may set you free. You may quit your job with woosh and go work for a real ISP that doesn't Play the People

disgruntled

31 posts

Geek

#98291 5-Dec-2007 07:04

I'd agree Yahn, but I got the impression that the Woosh Customer service staff were sick of the line that management had taken on this. After all, because management won't take any calls themselves(despite it saying in the contract to elevate a complaint to management if CS can't resolve it) it's the customer service staff that are taking all the flak for something they have no control over.

So if he/she does work for woosh, they are either new, or haven't had to deal with this for the past 2 months - or an emtremely loyal worker.

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