It's a rather confusing and somewhat frustrating process. Started off inquiring with our ISP in the middle of February when fibre would be ready for our area as I had heard about it being installed in our area. Had a very positive response from our ISP saying that yes it's true and it would be ready next month (March).
Well March came....and nothing, so I inquired again and after a few emails got a response. Got sent some forms, filled them out same day and got them back to them so that things could move forward.
...and then we waited.
This is where it got confusing.
Finally had a call from the company that contracts to our ISP to do the actual connection. They wanted to come and have a look at the job etc - fair enough. Organised a time and they came and looked and said they would get back to us. Got a call from a directional drilling company, who also wanted to have a look at the job. So I organize a time with them to come around and have a look. Found that the company that contracts to our ISP doesn't actually do the cabling, they contract out to another company to do that. Next I get a call from yet another company that needs to come round and mark where all the underground power cables go so the drilling company can avoid them. They come and mark it all up and the drilling company comes back, digs some holes and then says it's too wet to do the actual drilling and they will be back.
Confused yet?
So, as of right now, we have a hole dug in the berm, a hole dug just outside our property, a hole dug on the street side of our garden (which is against our house) and a hole dug in our garden right next to our house.
So, as far as I can make out, this is how it all 'works':
ISP contacts to comms company to do install, who contracts to directional drilling company who does the actual drilling, who contracts to electricity company who marks out where underground power is. This is where we are up to now.
I guess the next step is for the directional drilling company to come back when it's not too wet for them to work (I really don't know why moisture is an issue) and actually get the cable under the house and then comms company comes and presumably installs a cabinet at the roadside and installs whatever they need to in the house to go from fibre to ethernet.
All in all, very confusing and time consuming. I was told that it would be 'ready' in March. Well, it's well into April and all I have is some holes in the ground.
I took some photos of said holes.
Holes dug on berm and house side of footpath:
The fibre cable (where all the internetz comes out of):
Some cryptic markings next to the berm hole (says : T/C UTR I think?)
More cryptology beside the hole on the other side of the footpath:
The holes on our section (there is one closer to the house - in the garden too):
Trusted
Biddle Corp
