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jthomso1: Does any forum member have any experience with dealing with Compass Communications? I have yet to talk with anyone after dealing with their automated email responses or the call systems. Extremely poor customer service.
jthomso1: Does any forum member have any experience with dealing with Compass Communications? I have yet to talk with anyone after dealing with their automated email responses or the call systems. Extremely poor customer service.
dragonx: This is how it has gone for me so far...
New mammoth connection switched over this past thursday, existing orcon connection dropped at the same time of course. So I make the username and password changes needed reset modem, im getting line sync but no connection, and its after 10 when I get home and the help line seems to not be working at this time ill try again in the morning.
friday morning call and get a call back on my phone, after a breif chat she says she knows what the problem (didnt really ask any questions so I dont see how) is and gives me an 0800 to ring, I ring it and find I have been given the support line for my modem. Um. Nothing wrong with my modem compass!!
I ring compass back, a call back this time takes about 2 hours, im at work now so explain that im getting line sync but no joy, they say they will get a tech to ring me, he does a while later, tells me he made changes and to turn modem off and on, I say ill try when I get home...
yeah you guessed it, I get home its still working...
I ring this morning, she checks that I have the right user name and password and says she will talk to a tech and get back to me, in less than an hour (its been almost an hour and no call yet)
so for me, they cant even connect a new working line im just hoping they sort it soon so I never have to deal with the helpdesk ever!
I would class the compass helpline as the worst I have ever teelecoms helpdesk I ever rang...
mattwnz:
You would be better to email them wouldn't you, so the ticket gets through to the correct person and it can be tracked? Phone support where thy don't answer but only have a call back service is not really phone support, and you often have to say the same thing to a multitude of different people. I hate the hassle of that, which is why I like email support...but only when it managed well by the company.
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