Is landline and broadband sharing the same single line/port in the exchange?

Forums › New Zealand Broadband › Is landline and broadband sharing the same single line/port in the exchange?

Bravohue

3 posts

Wannabe Geek

#101045 23-Apr-2012 23:17

Hi, I am new here in this forum. My family and I just moved from Christchurch and live in the Auckland CBD area about a month ago.

We signed up a $75 broadband package with one of the big players thinking that we could expect the service installed and up and running pretty soon. Three weeks after plenty of phone calls to the customer care, finally the telephone service is up and running but not the broadband. Made another call to the customer care again just now and we were told that there is no port available for the broadband and we have to wait until a port is available before the broadband could be installed.

Wonder if anyone here ever encountered this situation before? Isn't that the landline and broadband is using the same telephone line? Please enlighten.

Thanks, Bravohue

alexx

867 posts

Ultimate Geek

#614058 23-Apr-2012 23:31

Same line yes, but the equipment on the end is different, just like your telephone is different from your ADSL router/modem even if they share the same line. The line can be shared because different frequencies are used for the phone and broadband. You might have a spare phone in your house, but not a spare ADSL router.

In the exchange, depending on implementation, there is most likely a digital exchange that switches voice calls and DSLAM equipment which handles the ADSL/broadband. Depending on vendor/version, the DSLAM might have line cards that allow the network operator to provision 16/32/64... ADSL customers at a time and each line card might fit in a shelf/subrack with a certain capacity limit. Most likely the card/shelf limit has been reached for the DSLAM, but the exchange that switches the voice calls still has free ports.

#include <standard.disclaimer>

McGee

200 posts

Master Geek

#614073 24-Apr-2012 02:30

There is allot of variables in these kinda situations mainly dependent on if the provider is using their own equipment (LLU) or if the service is wholesaled via Chorus.

I've only ever had dealings with the latter, However if LLU is available then there isn't normally a port allocation problem.

Broadband and voice do not share the same physical port, They may terminate back to the same exchange but I've never heard of it being the same port.
As per quickymart you'll be connected into a DSLAM of some description either at the main exchange or a roadside cabinet depending what is in your local area.

Port allocation issues aren't very common anymore but you normally find them in either highly populated areas where the demand is high for those services or in low level populated areas where there's a very limited supply of connections.

Normally these are pretty quick to resolve if you're in a highly populated area as ports can come free quite quickly.
However if you do try another provider you will likely be stuck in the same boat, Just FYI.

Good luck!

Edit : Quoted Alexx, Sorry I had 2 tabs open on different threads :(

sidders80

755 posts

Ultimate Geek

Trusted

#614079 24-Apr-2012 06:21

Bravohue: Hi, I am new here in this forum. My family and I just moved from Christchurch and live in the Auckland CBD area about a month ago.

We signed up a $75 broadband package with one of the big players thinking that we could expect the service installed and up and running pretty soon. Three weeks after plenty of phone calls to the customer care, finally the telephone service is up and running but not the broadband. Made another call to the customer care again just now and we were told that there is no port available for the broadband and we have to wait until a port is available before the broadband could be installed.

Wonder if anyone here ever encountered this situation before? Isn't that the landline and broadband is using the same telephone line? Please enlighten.

Thanks, Bravohue

Hi having worked for telecom and having a chance to visit the telephone exchange i can tell you although they run on the same line but BB needs additional port. In your case it looks like the exchange is at full capacity so you will need to wait until the capacity is enhanced or someone cancels / moves out of exchange who has BB.

Sid

plambrechtsen

1948 posts

Uber Geek
Inactive user

#614133 24-Apr-2012 08:46

It could also be that the person is cabinet connected and that doesn't have any spare ports. I would go to the Chorus SAT site and see if you are exchange or cabinet connected then you may know what your options are.

Your Telco/ISP should be able to at least give you details about what place you are in the queue and if / when anything is planned from Chorus.

Bravohue

3 posts

Wannabe Geek

#614217 24-Apr-2012 10:39

Hi there, thanks for the input. Cheers

chevrolux

4962 posts

Uber Geek
Inactive user

#614224 24-Apr-2012 10:55

Well you aren't on Telstra's LLU gear if the phone line is working and BB is not. Telstra's gear is all hardwired so the phone & adsl come from the same place at the exchange.
I'm guessing maybe a cabinet that hasn't been upgraded or you are just in an area with alot of customers. Haven't seen to many but I know there are a couple of cabinets in Palmy here that all 240-odd ports are full up so I would assume it could easily happen in Auckland in some places. Unfortunately you will just have to play the waiting game. There is nothing you can do to speed up the process if you are a port waiter, apart from being one of those annoying people who go on campbell live and have a moan. yes it is frustrating but with any luck the wait won't be too long.

Zeon

3916 posts

Uber Geek

Trusted

#614226 24-Apr-2012 11:00

There is not really any cabinetization in the Auckland CBD though so sounds like your ISP doesn't have their own gear at that exchange. You shoudl talk to Slingshot, Vodafone or Orcon who should all be able to provide you with a service now. Can you PM me your address and I'll confirm on Chrous SAT.

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