Xtra Help Assistant
Nifty idea which I'll definitely be using at my parents place.
Basically Xtra Help assistant takes a snapshot of your computer and broadband setup (when its functional) and stores it on the PC for later. If there are any problems with your Xtra broadband connection you run the assistant and it tries to diagnose the problem.
If it can fix it, it will do so and report its all done and get you back online.
If it can't fix it by itself it seems to spit out a unique diagnostic code that you then ring Xtra with and pass it onto them. I'm guessing they then match it up to a big list and follow the guide to fix the fault from their end.
I can already see people bringing up the privacy issue - Check here before launching into the debate.
In short it saves/restores :
Ethernet Card Settings
- Default Gateway
- Enable DHCP
- DNS Server
- MAC Address
- WINS Server
- Modem Model
- Modem Firmware
- DSL Username
- DSL Password
And to be honest I'm pretty sure they would have all of the above details anyway... so its a step in the right direction to help reduce wait times and fixing smaller errors/faults that don't need to hold up Helpdesk staff.