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keg



8 posts

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Topic # 13534 15-May-2007 22:06
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Hi
can i have 1 woosh acct.
1 woosh modem in home1
1 woosh modem in home2
both in same town
& both access thru same woosh acct.? at the same time?
& i guess i would have to buy a extra modem off trademe?
i am doing this at present via dialup - but cannot access same acct. at same time.
keg


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  Reply # 70859 16-May-2007 13:26
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Hi keg,

   According to the Woosh manual the service " ... does not allow more than one simultaneous connection to the network with the same username and password ...".

I've never tried such but assume the backend servers would detect an attempt to do this and block it?

R.


keg



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Wannabe Geek


  Reply # 70870 16-May-2007 14:34
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thanks for reply, i guess i can still use as i am at present with the dialup ? or do they give you a fixed ip address linked to your PC ?


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  Reply # 70954 17-May-2007 09:14
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I dont really understand why Woosh would not allow use to use 2 modems with one account. The whole purpose of getting Woosh in the first place is mobility and Woosh has made it difficult for us to do that.

I recent bought a new laptop that has an express modem and Woosh does not and cannot provide me with a modem that fits the express slot.. LOL. I am seriously having second thoughts about joining Woosh. Would make more sense for me to have Xtra at home and use Vodafone as mobile.

Woosh is really peeing me off big time. It is time they wake up and understand the meaning of customer satisfaction in a very competitive ISP market or they will eventually go belly up.

aw

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  Reply # 70966 17-May-2007 09:54
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I joined Woosh in their early VoIP days.

For a while they refused to support forwarding any ports in through their VoIP router to my local network, but as I happened to have two modems (one mine, one theirs) I connected the two simultaneously - one just for the VoIP router to work, and another for data hooked up to my own router to my LAN which I could forward ports through.

They didn't notice until I called support for something else, and were happy with my explanation as to why I was doing it.

Of course I stopped once they started supporting port forwarding again.

Andrew

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  Reply # 70988 17-May-2007 12:05
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I had an interesting customer experience with Woosh

After moving to an area outside woosh coverage I rang to close my account and they took all details and advised they've forwarded my request to a retention person to call me back within 2days..After two days same result...then same result again another week later. I rang again and was then told my account has in fact been closed and won't require a callback and that I could just return the modem today(was a saturday) and that would be fine. So I went to the office in Newmarket and they were closed on weekends!! Called an they apologised saying they would send a courier bag free post for me to return. Two weeks later and no courier bag....hmmmmm

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  Reply # 71473 21-May-2007 10:53
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I personally know a large number of people who have joined Woosh and left dissapointed. Woosh needs to be accommodating and flexible in providing what the customers want or they will never capture market share. This company has so much potential yet the current management team seems to be more reactive than proactive.


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  Reply # 71513 21-May-2007 14:50
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I'm dropping the Woosh Wireless phone I have as soon as my number port is completed. (Today is the 19th business day since the request).

As for multiple modems on one account, from a usage POV I fail to see why this is a problem in the modern days of billing by data vs. billing by time. I can however understand why they didnt allow it back in the dialup days. From a business perspective however it makes sense not to allow this as it means less revenue for them.




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  Reply # 71604 22-May-2007 07:36
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A good model would focus on customer needs and flexiblity. In a competitive market a company will need to be more accomodating to their custoners to retain and capture market share. Allowing Woosh customer to have more than one modem will generate more revenue from the customer using more data than their plan and thus generating additional revenue. With Woosh's current plan of not allowing the customer to use more than one modem will only make it difficult for the them and eventually make them look elsewhere to a competitor and/or the customer will just look to move to two lower pricing plans. It defeats the purpose of customer satisfaction. Reative and not proactive.

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  Reply # 71629 22-May-2007 11:36
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Worried: A good model would focus on customer needs and flexiblity. In a competitive market a company will need to be more accomodating to their custoners to retain and capture market share. Allowing Woosh customer to have more than one modem will generate more revenue from the customer using more data than their plan and thus generating additional revenue. With Woosh's current plan of not allowing the customer to use more than one modem will only make it difficult for the them and eventually make them look elsewhere to a competitor and/or the customer will just look to move to two lower pricing plans. It defeats the purpose of customer satisfaction. Reative and not proactive.


Its much cheaper to upgrade the data allowance on your account rather than pay for two seperate accounts. Saying that Woosh will make more money because people will exceed their allocated data caps it just silly. It also wouldnt work as Woosh does not charge for excess data.




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  Reply # 71914 23-May-2007 16:18
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It used to work fine, concurrent logons... when i worked for the pie eaters that is. but i suspect its likely nowadays they have cracked down and only allow one authentication per account,, I would try it.. cant hurt

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  Reply # 71995 23-May-2007 20:45
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A mate had to do the 2 modems one login thing when their sales guys blatently lied about how the voice box thing worked.

They assured that there was no change to the internet, and that you just plugged it into the voicebox, and then into the modem, so it was just a change from usb to ethernet, No problems we thought, just PPPoE still.

Wrong.

Behind some crappy broken nat implimentation that timed ssh sessions out in no time, wouldn't support any forwards either by uPNP or manual and was just in our opinion totally useless. Putting the voicebox behind a router wasnt going to happen either, since the voice box wanted to do PPPoE as well. We tried a hub between voicebox and the modem and putting a second PPPoE device there too, and that failed. 2 modems was the only way to get a usable service from it. I dont think its any better with port forwards nowdays. I hesitate to call what they provide an internet connection if you cant get incoming connections, its like the bad old days with only rented nokia routers from telecom. At least their nat was a bit more tollerable then the woosh voicebox one.




Richard rich.ms

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  Reply # 72030 24-May-2007 09:21
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lol the old rented m1122 t3l3c0m...

The sales people at woosh are just plebs off the street pretty much

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  Reply # 74770 15-Jun-2007 10:26
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I have personally used 3 different devices to connect to one Woosh account at the same time.  And a few times it was while I was up in Auckland (2 active connections in Wgtn where I live, 1 in Auckland while I was onsite at a customer)

It all seems to work fine for me, you can even go to the online Woosh usage meter and it will show however many active connections running at the same time all being billed for the "common" data cap that the account has.

Just checked their data usage site again and it seems to have changed to not show individual logins.

For me it works very well for our office, I have a P1D that I give to guys that are going onsite and can't connect to the local networks, they still get internet access even though they are onsite, and we don't need to pay for expensive TNZ/Voda Wireless options.

That's a pretty sweet deal IMHO.







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  Reply # 75137 19-Jun-2007 09:51
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Modems/PCMCIA cards cost Woosh something like $450 and they were discounting these to $99 in order to attract customers, and in a lot of promotions they were giving them away for $1. The problem; Woosh had/has extremely high customer churn/turnover because of poor reception/coverage. When a customer would complain (about reception), they would frequently allow them to cancel (didn't want bad publicity) but because customers owned the equipment Woosh incurred a major loss for this. In turn, customers would then sell the modem on trademe for $50. Woosh couldn't do anything but suck up the loss.

In Aug 2005 all equipment Woosh issued to new customers was what they referred to as CPE (Customer Premise Equipment). The idea was that Woosh would retain ownership and when customers canceled, they would be required to return the equipment to Woosh. In practice there was now 2 types of equipment; customer owned and Woosh owned. This ownership split is not clear in all their systems especially the ones that control access to their network. While in reality, some of their systems try to keep track of the MAC address on new equipment issues it's not 100% and lots of reasons for gaps. Woosh's various systems are not integrated to a large extent and so lots of reasons for data to get out of sync and cause confusion for themselves and the customer. Follow-up with ex-customers who have not returned their equipment is manual and with the staff cuts a year ago it's feasible this isn't even done now. Even if Woosh does follow-up on unreturned equipment it probably won't come to much as their bark is worse than their bite.

I don't think their systems can limit access to your account via only one modem. It certainly wasn't so some months ago when I had an account. Their terms and conditions say you can only use one modem to access your account, but there was/is no automated systems to enforce this. I've heard people tell where they have had 15 modems all accessing their accounts concurrently. Woosh was planning on a project to prevent this, but doubt it was done. One of the time concuming manual processes they used to do was to look at accounts where a customer is signing on with multiple modems - especially if they are signed in concurrently. They then manually send the customer a warning and eventually disable the offending modem(s). Again, post staff cuts it's likely this is not done anymore.

It is possible that someone is selling a modem/PCMCIA card on trademe that Woosh has barred from their network because it is unreturned CPE. If that's the case then you better hope you can get your money back from the guy who sold it to you.  Aside from that, if you can get your hands on an old PCMCIA card that is "customer owned", then you should have no problem using both a modem and PCMCIA card. Just tell the CSR that if you can't do this; threaten to discontinue your service. CSR's typically fold under that minimal pressure as the retention team doesn't want to waste time explaining to top management about lost customer numbers.

keg



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Wannabe Geek


Reply # 75140 19-Jun-2007 10:04
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hi
thanks for all the replies, i guess its like a "normal" conversation, you deviate off then come back, then sort of find out what you are interested in etc...
but great replies i think it has answered all my original Q,s
however the service, i have subsequently found out does not reach Avonhead, wheras does reach my other place of occupation, so i will have to figure something else?.too cheap to pay fro 2x Broadband connections !
I would have thought Avonhead would be covered? pretty close in & there is the Uni close too?
thats for all the Woosh employeees readers!
cheers
keg




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