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BDFL - Memuneh
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Topic # 137883 12-Dec-2013 09:22
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The New Zealand Telecommunications Forum (TCF) has developed a code of practice for the disclosure of information about broadband plans to consumers.

The Broadband Product Disclosure Code requires TCF members to provide information about fixed line residential broadband plans in a comparable and consistent format enabling consumers to easily compare broadband offers in the market.

The new offer summaries – which will be made available with retail broadband services from 1 March 2014 – will include information on the total cost of the broadband service, the contract term, data caps and any traffic management policies.

The development of the Code responds to the need identified by Communications and Information Technology Minister Amy Adams for consumers to have a clear foundation on which to consider and compare broadband offerings, especially as the rollout of the ultra-fast broadband network continues across the New Zealand.

TCF CEO, David Stone, welcomes the Code. “Our goal is to empower consumers by providing a simple, standard format for information about broadband plans to help them choose the right plan for them.”

“Telecommunications has developed significantly since the first broadband internet (ADSL) was introduced in the 1990s. Consumers now have a wide range of broadband access types and packages to choose from. The Offer Summary has been designed to assist consumers with comparing the many options available from broadband retail service providers.”

A testing methodology is also being developed which will allow consumers to understand the likely performance they can expect from the different broadband services they are comparing.

The release of the Code follows public consultation on a draft version earlier this year and considerable work by industry participants and other stakeholder groups.

This Code applies to fixed broadband services only. Residential mobile and wireless broadband services are likely to be included in a future iteration.




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BDFL - Memuneh
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  Reply # 950813 12-Dec-2013 09:45
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From Communications and Information Technology Minister Amy Adams:


Communications and Information Technology Minister Amy Adams has welcomed a new code of practice she had sought that will make it easier for consumers to understand and compare different broadband products.

The code, which comes into effect on 1 March 2014, was developed by the Telecommunications Forum (TCF) in response to a request from Ms Adams for better product information about broadband plans for consumers.

“As the Ultra-Fast Broadband network is rolled out around the country, consumers will need a clear foundation on which to consider and compare broadband offerings,” Ms Adams says.

“It is important that consumers are provided with accurate information about competing product offerings and are able to make informed choices.

“The introduction of a code is an important step towards improving transparency for broadband products in New Zealand.”

The code requires telecommunications companies to provide a consistent set of basic information for consumers about their broadband plans, including total cost, contract term, data caps and any traffic management policies they have that could affect speeds or access.

The code will also cover new products that are coming to market using UFB, as well as existing fixed-line residential broadband services.

The code will be mandatory for all TCF members, which includes the majority of New Zealand’s telecommunications providers.

Ms Adams says the next step will be to introduce an independent system for testing how different broadband services perform in practice.

An independent testing system is being developed that will complement the new code.




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  Reply # 950819 12-Dec-2013 09:51
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Ms Adams says the next step will be to introduce an independent system for testing how different broadband services perform in practice.


You mean a bit like Truenet?  Oh no, because it's the government, it will be designed-by-committee and therefore hopelessly complicated (and never work properly).

 
 
 
 


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  Reply # 950923 12-Dec-2013 12:10
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ubergeeknz:
Ms Adams says the next step will be to introduce an independent system for testing how different broadband services perform in practice.


You mean a bit like Truenet?  Oh no, because it's the government, it will be designed-by-committee and therefore hopelessly complicated (and never work properly).


As someone very familiar with the discussions and the code, I can confidently say that the metrics will be at least as good as the current Truenet data.

Cheers - N


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