I live in a semi-rural area, about 5 KM from the local exchange (so Telecom says). Ever since we have had Telecom Broadband installed (~3 years ago) it has varied greatly in stability. Some times, for months at a time, it will be fairly decent, other times, it can "disconnect" from the exchange as often as once/minute for days. On average it will disconnect 10 times a day. By disconnect I mean the "Status" and "ADSL Link/Act" lights will fade out completely. Sometimes it reconnects on its own after ~30 seconds, but mostly it will not and the only way to get it to reconnect is by dialing up.
We have been to Telecom several times about this in the past, and they have not been much help. We've checked filters, reset modems, filled out speed tests and other modem checks, and even had a Splitter installed for $150, but nothing has helped the problem.
I have to assume, now, the problem is in the lines themselves. I guess they're probably old and the distance from the exchange is what causes the disconnections. So, my questions are, if someone can help:
1) Do you think the problem is in all the lines, or personal house-only lines?
2) Is there some other checks/problems that can be investigated?
3) Can I ask something else of Telecom to improve it?
4) If all else fails, is there some sort of hardware component that will amplify or boost the reception from the exchange to make it more stable?
And, if not, will moving to another ISP help at all, or even make it worse?
I will appreciate any help as this really has me at the end of my wits.
Regards,
D. Glynn.
Trusted
