What to expect, and when, for UFB installation?

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aumouth

73 posts

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#172068 10-May-2015 20:26

Lucky me, UFB within 6 weeks :) And I only wish my ADSL was > 10 Mbps, can only get 6 now.

I assume that just means it's laid/strung in the street. And then I have to apply through my ISP for UFB and the connectivity from street to my home is then scheduled.

Can I really expect the fibre to be available in the street by the end of next month? How long does it then usually take to get the connectivity (cabled, ONT, etc.) into the house?

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#1301606 10-May-2015 20:31

Mine said November and I got it in January, so for yours I'd set expectations for August if you don't have anything "special" about your installation (eg. shared driveway).

Jase2985

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#1301610 10-May-2015 20:46

if you are on a shared driveway maybe start the consent process now, might save some time later

but there is no fixed time when you may or may nor get it, generally it is 3-6 months, but can be more or can be less

depends on way to many variable to give you an accurate indication.

caldazar

459 posts

Ultimate Geek

#1301644 10-May-2015 22:58

We have what should really be a simple fibre install that was requested in November 2014 (nearly 6 months ago).

The front house on the property already has fibre connected. The request was to connect the house at the back of the property.

It is now nearing 6 months on and we are still waiting for the ONT box to be installed.

I can't really say what to expect - just don't get your hopes up. Initially Bigpipe suggested that Chorus was aiming for most installs to be complete within 4 days!

pdath

252 posts

Ultimate Geek

#1301675 11-May-2015 07:56

You should expect a constant display of a lack of organisation, or things to be done wrong or not done when said by Chorus. You need to be patient, and laugh off the mistakes and errors so you don't get upset.

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khull

1245 posts

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#1301700 11-May-2015 08:45

5 weeks waiting here - MDU with all the common area already installed with surface mounting. Just needs a run of less than 1m into the actual unit.

No update from Chrous or ISP sadly

Inphinity

2780 posts

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#1301704 11-May-2015 08:53

It really depends... ours was in and working within 2 weeks of Chorus saying the area was UFB-ready. Others are waiting months and months.

caldazar

459 posts

Ultimate Geek

#1301816 11-May-2015 10:53

aumouth - All I can say is I hope you get your install done within 6 weeks. If it starts to drag on like our install, there doesn't appear to be much urgency to resolve anything. At least most of you have copper to fall back on. In our case we didn't think it'd take 6 months so the copper wasn't connected. We've been told our job was escalated a week ago but... still waiting.

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wasabi2k

2096 posts

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#1301839 11-May-2015 11:26

Depends entirely on your property and installer.

You have probably seen a lot of horror stories on here, particularly with apartments/MDUs, shared driveways and houses at the back of properties.

Our house is on the street, nothing shared. I requested it as soon as it was available and had it installed fairly soon after. Have my history of the whole process here: http://www.geekzone.co.nz/forums.asp?forumId=49&topicId=150672

In summary,
Got the letter 30/Jul stating it is coming.
Website said Available November 2014.
Was able to sign up on Spark 01/12/14.
Installer booked for the 08/12/14 - didn't show due to van trouble apparently.
Second installer came on 09/12/14 - had trouble blowing fibre through duct. Needed to concrete cut the driveway (small trench). Was really good and tried everything.
Concrete cutter came on 11/12/14 - cut trench, completed external work
Internal Installer came on 17/12/14 - live and running.

If my ducting hadn't been rubbish I would have been live earlier.

If you have consenting issues then add 1-24 months to the above.

Behodar

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#1301841 11-May-2015 11:27

caldazar: aumouth - All I can say is I hope you get your install done within 6 weeks. If it starts to drag on like our install, there doesn't appear to be much urgency to resolve anything. At least most of you have copper to fall back on. In our case we didn't think it'd take 6 months so the copper wasn't connected. We've been told our job was escalated a week ago but... still waiting.

I have a friend in the same sort of situation although thankfully he hasn't been waiting six months. He bought a new house, signed up with an ISP immediately, and selected his move-in date as the connection date. It's been a month so far and his estimated connection is still two weeks out... and to make matters worse, Vodafone's 3G stopped working over the weekend so he didn't have any connection whatsoever!

NonprayingMantis

6434 posts

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#1301855 11-May-2015 11:36

Behodar:
caldazar: aumouth - All I can say is I hope you get your install done within 6 weeks. If it starts to drag on like our install, there doesn't appear to be much urgency to resolve anything. At least most of you have copper to fall back on. In our case we didn't think it'd take 6 months so the copper wasn't connected. We've been told our job was escalated a week ago but... still waiting.

I have a friend in the same sort of situation although thankfully he hasn't been waiting six months. He bought a new house, signed up with an ISP immediately, and selected his move-in date as the connection date. It's been a month so far and his estimated connection is still two weeks out... and to make matters worse, Vodafone's 3G stopped working over the weekend so he didn't have any connection whatsoever!

didn't het get DSL in the meantime?

Anything that isn't a standard install (i.e. a street fronted house with no shared driveway) should assume at least 2 months lead time, and therefore get a DSL connection in the interim.

Behodar

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#1301884 11-May-2015 12:11

Being a new connection, it would apparently cost $250 to get DSL installed which isn't worthwhile when UFB "should" be installed soon.

CcMaN

87 posts

Master Geek

#1301900 11-May-2015 12:32

Coming up close to 6 months from when I first ordered UFB from Bigpipe. I'm in an MDU with the UFB equipment already installed in the comms cupboards, but still waiting for them to figure out how they will get the cable from the comms cupboard to my apartment.

quickymart

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#1302176 11-May-2015 18:33

About 1-2 months for me, at the street end of a shared driveway situation. Fortunately my neighbour is very understanding (she would like fibre for herself one day!).

aumouth

73 posts

Master Geek

#1302195 11-May-2015 18:52

Thanks for feedback and scenario's. Will help me with managing family expectations

I have a shared driveway going between two properties, but both have street frontage. Services are currently overheard and from the nearest pole, and don't cross the drive way. Will I have a "shared driveway" issue? I cannot see it having any bearing on getting cabling from the street to the house.

Sideface

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#1302197 11-May-2015 19:02

aumouth: Thanks for feedback and scenario's. Will help me with managing family expectations

I have a shared driveway going between two properties, but both have street frontage. Services are currently overheard and from the nearest pole, and don't cross the drive way. Will I have a "shared driveway" issue? I cannot see it having any bearing on getting cabling from the street to the house.

If the overhead lines cross any part of your neighbor's property, you still have a "shared driveway" scenario.

Sideface

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