Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2953 posts

Uber Geek
+1 received by user: 1064


Topic # 183765 29-Oct-2015 14:37
Send private message

?4? months and counting on our UFB 'install' since signing up for it with Spark and still no fibre to the house despite numerous phone calls, two visits to the house from Transfield techs.

It's been an extended saga of excuses, mistakes and buck passing. The only excuse that hasn't been used by Transfield is "the dog ate my homework".

But ...  the install details are now agreed and everything is ready to go on our end.

But, Transfield don't respond to phone calls (they say someone will call but it never actually happens). 

How should I move it along? Calling Transfield is ineffective. 

Should I complain to Chorus?  Their logo is on all the Transfield vans.

Should I complain to Spark?  They haven't been at all helpful so far.  They may not really care, as switching to fibre won't increase our monthly spark spend.






Mike

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1416158 29-Oct-2015 14:41
Send private message

You can't complain to Chorus or Transfield as you are not a customers of there's

25359 posts

Uber Geek
+1 received by user: 5195

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 1416160 29-Oct-2015 14:45
Send private message

Without knowing the full details it's really hard to pass judgement. What I can say is that 4 months and no install is well within the timeframe if it's a complex install.



 
 
 
 


146 posts

Master Geek
+1 received by user: 200

Trusted
Chorus NZ

  Reply # 1416162 29-Oct-2015 14:46
2 people support this post
Send private message

Hey Mike, I have just sent you a PM about your install. ^Jon 

1901 posts

Uber Geek
+1 received by user: 120

Trusted

  Reply # 1416740 30-Oct-2015 10:06
Send private message

You would have to make an official complaint through Spark. The so-called excuses often turn out to be real problems that contractors had to solve one way or another. They can't make things happen just by wishing problems to go away, but it does sound like they have been making an effort to solve issues as they come up.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^



2953 posts

Uber Geek
+1 received by user: 1064


  Reply # 1417170 30-Oct-2015 16:42
Send private message

It's hard to imagine what problems would prevent a phone call being made as promised on multiple occasions.

I've thought about this overnight and I'm not going to invest any more effort in trying to get a UFB install scheduled.

As they say on dragons den: "I'm out".




Mike

455 posts

Ultimate Geek
+1 received by user: 26

Trusted

  Reply # 1418688 2-Nov-2015 11:57
Send private message

Took my connection 8 months to be installed and it was a simple install this was 8 months after Chorus put a letter under the door saying its ready in the building.
The problem is there's not enough techs even though they all contractors to fill the demand for installs.




---------------------------------------------------------------
Nebukadnessar


3864 posts

Uber Geek
+1 received by user: 1937

Trusted
Subscriber

  Reply # 1418697 2-Nov-2015 12:12
Send private message

Is this problem related to your complex install mentioned in your other thread?
http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=177203 

13092 posts

Uber Geek
+1 received by user: 2158

Trusted
Subscriber

  Reply # 1418712 2-Nov-2015 12:35
Send private message

Mine took 8 months or more. It's worth the wait.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer




2953 posts

Uber Geek
+1 received by user: 1064


  Reply # 1418946 2-Nov-2015 16:11
Send private message

DarthKermit: Is this problem related to your complex install mentioned in your other thread?


That was all predicated on a poor assessment by the first tech Transfield sent.

With the correct info it turns out the install is simple (according to a more senior Transfield tech): -

There is no technical problem or access problem. Transfield are just slack - by which I mean they repeatedly don't do what they say they will do.

 

 




Mike

672 posts

Ultimate Geek
+1 received by user: 514

Trusted
Spark NZ

  Reply # 1419451 3-Nov-2015 08:15
Send private message

Please PM me your account number and street address and I will look into this for you to identify the reasons for the delay and see if there is any opportunity to give the process a push in the right direction.




The views expressed by me are not necessarily those of my employer Spark NZ Ltd



2953 posts

Uber Geek
+1 received by user: 1064


  Reply # 1426507 11-Nov-2015 20:21
Send private message

Finally got the eeffing UFB installed.  Ironically, after months of delays and a few truckloads of BS , I got less than 24 hours notice of the install time.  Only a monopoly could operate like that and get away with it.

Luckily it was the only day this week (or next) that I'm not away for work.

All up and running tested the speed - 61 down 14 up.   Not sure how that rates. 

We are paying for '200Mps standard network profile' - whatever that means?




Mike

1304 posts

Uber Geek
+1 received by user: 461


  Reply # 1426510 11-Nov-2015 20:23
Send private message

If you're on a 200 plan, you should get 200. You're not using WiFi, are you?

25359 posts

Uber Geek
+1 received by user: 5195

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 1426519 11-Nov-2015 20:36
One person supports this post
Send private message

MikeAqua:  Only a monopoly could operate like that and get away with it.



You should ask your ISP why they didn't advise you of the date earlier. Chorus ringing the day before to schedule the time is a BAU process to remind the person and schedule an exact time, because the person who requested the install should already know the date from their ISP. As you seemed to be pushing to get the job done ASAP it's entirely possible that your job was expedited or swapped out for another, which could also explain the short notice.





6808 posts

Uber Geek
+1 received by user: 2168

Subscriber

  Reply # 1426528 11-Nov-2015 20:45
Send private message

DarkShadow: If you're on a 200 plan, you should get 200. You're not using WiFi, are you?

this

sounds like a wifi issue



2953 posts

Uber Geek
+1 received by user: 1064


  Reply # 1426563 11-Nov-2015 21:45
One person supports this post
Send private message

You never get exactly the full rating.  Not a WiFi connection, I tested on a laptop connected by a hardline.








Mike

 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Symantec protects data everywhere with Information Centric Security
Posted 21-Sep-2017 15:33


FUJIFILM introduces X-E3 mirrorless camera with wireless connectivity
Posted 18-Sep-2017 13:53


Vodafone announces new plans with bigger data bundles
Posted 15-Sep-2017 10:51


Skinny launches phone with support for te reo Maori
Posted 14-Sep-2017 08:39


If Vodafone dropping mail worries you, you’re doing online wrong
Posted 11-Sep-2017 13:54


Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07


OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56


Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48


Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37


Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45


Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40


Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27


NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16


Windows 10 Fall Creators Update coming Oct. 17
Posted 4-Sep-2017 14:10


Garmin introduce Garmin vivoactive 3
Posted 1-Sep-2017 18:38



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.