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28 posts


#191410 3-Feb-2016 15:18
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So I've recently shifted ISPs for my fibre connection over to My Republic. So far things are great. Awesome plans and pricing, great service, $20 one off fee for a static IP address which is awesome. 


However I've recently set up a mail filtering server for some of my clients, so needed to get my PTR records updated to keep myself off any nasty spam lists.  A quick chat with MRs online support guys and I discovered that they charge $20 a month for the privilege! 


It's been ages since I set up the last PTR record with an ISP (was for a client) and while I recall there maybe being a one off setup fee I can't ever recall being charged monthly for it, given, afaik the ISP has to do literally nothing as far as maintenance. 




Anyone else dealt with this lately or maybe someone more familiar with ISP side of things could weigh in. Is this a reasonable fee or are they simply gouging? 

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  #1484495 3-Feb-2016 15:50
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That's ridiculous. The change is a one-off that takes 5 minutes at the most. Most ISPs will do it for free after giving you a static IP.


I suspect the helpdesker has got confused between a static IP and a PTR record. At least I hope so - for $40/month it would be cheaper to host a whole server somewhere else like Amazon AWS.



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  #1484516 3-Feb-2016 16:00
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The static IP is a one off fee of $20.  not monthly, which I'm totally fine with.  It's the PTR record that they want $20 a month for. 


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  #1484792 3-Feb-2016 21:07
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I got my PTR support setup a while ago with Snap. They provide IPv4 reverse records at no additional charge which are hosted by them. They provide IPv6 reverse support delegated to my DNS servers at no additonal charge (so there is no limit to the number of records or how often I change them).




From what I have seen, NZ ISP manually provision the changes. You can setup reverse records or reverse delgations in an account login. This means there is an additional cost to someone for adding or changing records.



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  #1484800 3-Feb-2016 21:28
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I think the person you were speaking to was confused as to what you were asking. I'd ring and speak to a supervisor.

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