Speed issue with VDSL connection approx. 200m from Cabinet.

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Hyperion93

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Topic # 237485 5-Jun-2018 00:07

Hi All,

Before I start I would just like to say where I am at - I have ordered UFB, however Enable do not recognize my address & sent me to the Council, Council advised the address has not been loaded with Land NZ, so i'm still currently following up with my Property Manager as to what the heck has gone on :)

After a very productive day at work scrolling through the forums I have decided to post in the hopes that someone out there can help me, as i'm very novice at this. My problem is my network speeds on VDSL, I was told by Spark that I should expect speeds of 50mbps Down & 10mbps Up. Instead what I am currently experiencing is approx 20 - 30 DL & 1 - 2 UL (Time of day dependent).

My Plan: Naked VDSL Unlimited

Provider: Spark New Zealand

Modem: HG659b

Cables: External cable leads to an ETP outside where it is connected to a CAT5 leading inside into the Home Distribution Board into a Bridged Telecom Module HBG-1008, then the DSL line leads to the HG659b. This was how the Chorus Tech set it up when he was here for the installation. No master filter has been installed to my knowlege. Side question - Are these required for connections with no phone line?

Cabinet: Approx 220 meters down the road, Corner of McLean Street & Buckleys Road, Linwood.

Before I moved into this house, (New build late 2017) I had UFB & was able Play online games & stream to Twitch, which requires an upload of atleast 5mbps (To have a semi decent quality of output). I am hoping that I can somehow get at least 5mbps upload again while I try to get UFB arranged at this address.

I've just come off a 12 hour shift at work, I hoping i have included all the information needed for some help. I'm sorry if my post has come across as blunt or rude, its not my intent.

Thank you in advance for any advise, I'm really starting to pull my hair out with how the Fibre order has gone so far :(

Below is my DSL Info from my HG659b

1 | 2

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Biddle Corp

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Reply # 2029555 5-Jun-2018 07:22

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Just because you are 220m from a cabinet does not mean you only have 220m of copper between you and the cabinet - cable routing can often take the longest path. Unless there is a cable fault affecting your attenuation (and the experts on here from Spark could easily tell that) your attenuation figures and speed roughly correlate with you being probably 1.5km from the cabinet.

Coil

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Reply # 2029557 5-Jun-2018 07:29

sbiddle:

Just because you are 220m from a cabinet does not mean you only have 220m of copper between you and the cabinet - cable routing can often take the longest path. Unless there is a cable fault affecting your attenuation (and the experts on here from Spark could easily tell that) your attenuation figures and speed roughly correlate with you being probably 1.5km from the cabinet.

I was 1M from my cabinet but due to how cabinetisation works I had a 440M long run of copper..

Hyperion93

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Reply # 2029560 5-Jun-2018 07:48

Sorry, I know nothing when I comes to this area of work really. I understand there must be ways that it has to be done.

I'm just hoping I can get a indication if there is any issues I can sort or how to go about it moving forward.

I didn't mean to sound expectant of speed due to the distance I am from the cabinet. I'm just trying to get my head around it is all.

Thanks for the help so far :)

RunningMan

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Reply # 2029561 5-Jun-2018 07:49

This should probably be in the Spark Forum - @hio77 might pick it up then.

Jase2985

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Reply # 2029568 5-Jun-2018 08:26

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i would remove the HBG-1008, terminate the cable from the ETP with a RJ11/12 connector and just go straight into your HG659 as you don't have voice, see if that makes a difference.

from a wiring side of things thats almost all you could do, except maybe check the connections in the ETP are soild.

after that its all down to chorus' network.

hio77

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Reply # 2029570 5-Jun-2018 08:36

Dm me your details. I'll have a drill.

It's possible prequal was wrong, in which case all i can really do is confirm this.

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Hyperion93

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Reply # 2029574 5-Jun-2018 08:45

DM Sent. Appreciate the help :)

olivernz

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Reply # 2029584 5-Jun-2018 09:13

If your cable is that short you should be a LOT faster (but as said above you can't bank on that. Spark 7 Chorus can tell you exactly but you have to get to the right people). Anyway, as said, direct attach the HG659 directly to your line. Remove ALL other phone cabling. Even if it's just dead cable. It needs to be physically gone. If necessary re attach cables. Remove all extension cables and the such. If all else fails, re-wire with Cat 5E+ cable.

hio77

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Reply # 2029671 5-Jun-2018 10:35

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Your street is heavily fibre based, so it's hard to compare against neighboring connections.

you are however 10mbit higher than your neighbor :)

6db, very little crosstalk (even at adsl). hlog indicates no real defects in the line.

Your exchange fed, at best 740m, but being MDF layout is unlikely that direct i predict it closer to over 1.2km. estimate from DSLAM is 1323M which i expect is spot on given the hlog.

prequal says:

Line Attenuation = 10 - 12 dB
Download Rate = ADSL2+: 13 - 14.4 Mb/s, VDSL2: 26 - 32 Mb/s
Upload Rate = ADSL2+: 1.1 - 1.2 Mb/s, VDSL2: 2.3 - 2.5 Mb/s

it looks like this wasn't the cleanest copper install with all the addressing issues, Looks like some confusion was had from there.

Edit:

looked up location you suspect your cabinet is, this is actually a copper jumper cabinet not a DSLAM.

Based on this, cable probably goes up to there from the exchange then out to you. which would account for the extra distance over optimal expectations..

https://www.google.co.nz/maps/@-43.5316575,172.6751946,3a,40.8y,30.75h,84.71t/data=!3m7!1e1!3m5!1sR1BPmtit3mYb7qe5kWLKKA!2e0!6s%2F%2Fgeo3.ggpht.com%2Fcbk%3Fpanoid%3DR1BPmtit3mYb7qe5kWLKKA%26output%3Dthumbnail%26cb_client%3Dmaps_sv.tactile.gps%26thumb%3D2%26w%3D203%26h%3D100%26yaw%3D19.354364%26pitch%3D0%26thumbfov%3D100!7i13312!8i6656

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Hyperion93

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Reply # 2029956 5-Jun-2018 18:25

Hi Again,

@hio77 Once again, thank you for the info :)

I will go ahead and remove the Telecom Module tonight & have the incoming line going right into the HG659. Will post up a comparison once i have done that & see how it goes.

Any other suggestions? A few of my friends have recommended that I get ride of the Supplied HG659 & go for something like the Netgear Nighthawk R7000 Models of Router. However that a significant investment. I would like to know if it would really make any difference at all.

Thanks everyone for the help so far :)

DarkShadow

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Reply # 2029970 5-Jun-2018 18:42

A different modem may get you a slightly different speed, but most probably won't get you the speeds you were hoping for. And with fibre coming soon I wouldn't spend the money.

hio77

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Reply # 2030004 5-Jun-2018 18:47

Hyperion93:

I will go ahead and remove the Telecom Module tonight & have the incoming line going right into the HG659. Will post up a comparison once i have done that & see how it goes.

Any other suggestions? A few of my friends have recommended that I get ride of the Supplied HG659 & go for something like the Netgear Nighthawk R7000 Models of Router. However that a significant investment. I would like to know if it would really make any difference at all.

based on my comments above, and further digs into your QLN/HLOG, i'd honestly say it will make little to no difference.

Changing the modem will as many will sync differently, but the hg659b has one of the better chipsets for DSLAM's here so once again, i see very little gains.

Where you friends will see the gains in the R7000 is likely wifi performance. Being the HG659b is getting a bit dated, there certainly are better devices for wifi out there. but they don't beat it against a cost perspective.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.