Chorus keeps rescheduling - 4 months and waiting

Forums › New Zealand Broadband › Chorus keeps rescheduling - 4 months and waiting

gibbo

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#255727 26-Aug-2019 12:48

So 1 April UFB orderable in my street in Onehunga.

I ordered UFB via Voyager. Down a drive so needed consents, all fine with that.

17th June all consents in Chorus have sent me the docs and plans etc.

Voyager advise Chorus will be there 21 June.

21 June Chorus techs turn up, have no docs at all with them, I show them the Chorus docs "Haven't seen those before and they and we need to do it a different way" They measure a few things and disappear.

A day later am advised of a new install date 22nd July with a revised installation plan

19th July advised a new installation date 12th August

8th August advised a new installation date 2nd September.

Every time it has been "have a network issue and work outside your boundary is required."

Frustrated YES.

I don't blame Voyager.

Anyone got any suggestions on how to escalate this?

Gibbo

sbiddle

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#2306142 26-Aug-2019 13:06

So 2nd Sept is the latest? I'd highly doubt you'd get that date brought forward since it's so close now.

hio77

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#2306145 26-Aug-2019 13:07

Contact Voyager and express your interest in escalation.

they have a process to follow as detailed from chorus :)

Totally get you dont want to stick it on them, but Technically chorus isn't serving you, they are serving Voyager.

It gets messy when chorus backdoor these things..

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gibbo

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#2306149 26-Aug-2019 13:17

There's been zero actively in the street, no trenching in the grass verge to the drive, etc. There's no little cluster of conduits at the gate, most of the street is aerial off the power poles. So I'm expecting another deferment.

startupgeek

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#2306774 27-Aug-2019 14:59

Message @Chorusnz get them to check what is going on.

Chorusnz

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#2306779 27-Aug-2019 15:14

gibbo:

So 1 April UFB orderable in my street in Onehunga.

I ordered UFB via Voyager. Down a drive so needed consents, all fine with that.

17th June all consents in Chorus have sent me the docs and plans etc.

Voyager advise Chorus will be there 21 June.

21 June Chorus techs turn up, have no docs at all with them, I show them the Chorus docs "Haven't seen those before and they and we need to do it a different way" They measure a few things and disappear.

A day later am advised of a new install date 22nd July with a revised installation plan

19th July advised a new installation date 12th August

8th August advised a new installation date 2nd September.

Every time it has been "have a network issue and work outside your boundary is required."

Frustrated YES.

I don't blame Voyager.

Anyone got any suggestions on how to escalate this?

Gibbo

Hey Gibbo, this does sounds frustrating, especially without any specific reasons for the reschedules. Feel free to send me your address and order number so I can look into it.

It's unlikely we can bring this forward at this point but we'll step where we can to avoid any further delays. ^Matt