Anyone know why I'm getting really slow internet but Ping & Jitter are sweet?

Forums › New Zealand Broadband › Anyone know why I'm getting really slow internet but Ping & Jitter are sweet?

ADWAG

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#288310 19-Jun-2021 23:36

I've already raised a fault with our ISP, who have sent Chorus out to check thing out but not yet our end.

Strangely we are getting good Ping & Jitter by all accounts. Ping = 43ms Jitter = 6.4ms Loss is 0%

However our speed is non existent. Download = 0.70 Mbps upload = 0.48 Mbps - yep that's less than 1 Mbps

If anyone knows what would cause this, I'd really appreciate the feedback. Just want to make sense of it and not get any BS from our ISP

Cheers

Alan

michaelmurfy

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#2731296 19-Jun-2021 23:49

You need to provide more information.

ISP? Plan? Connection type (ADSL, VDSL, UFB)? Wireless or Wired? Router?

If you're on ADSL / VDSL then please provide connection stats from your router.

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ADWAG

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Wannabe Geek
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#2731298 20-Jun-2021 00:04

Thanks for the reply...

Were on Nova Unlimited plan

This is a copper connection (we are in the country outside the available fibre zone)

The best we can get is ASDL

The connection status is connected

The router is wired but the test was performed on WiFi

Hope this helps

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#2731300 20-Jun-2021 00:06

What does the Chorus Address checker advise for your Address?

What did the speed use to be and how long ago?

Jase2985

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#2731304 20-Jun-2021 00:15

you need to post the modem stats for your connection

ADWAG

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#2731305 20-Jun-2021 00:15

This issue has arrived this week, when we had no connection at all.

Prior to this we were getting around 7 Mbps, still slow but things worked.

on a side note: because we are just outside the planned rollout area, we enquired on the price to have fibre installed, an eye-watering $118,000! to bring the cable 2km up from the nearest cabinet.

We're also looking into 'point to point' but not ready yet as we need to trim some trees before this will work.

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#2731306 20-Jun-2021 00:19

Have you checked out your own internal cabling?

What is the speed when modem connected to ETP?

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ADWAG

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#2731307 20-Jun-2021 00:19

Nova have kindly locked out access to the Router - so we can only go by the status lights on the outside of the router.

michaelmurfy

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#2731308 20-Jun-2021 00:22

This sounds like your upload is being saturated to me which is very common on ADSL connections. Something like Google Photos / iCloud uploading.

Where are you based?

nztim

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#2731320 20-Jun-2021 08:14

Hi

I Need modem stats for us to advise however

A family member of mine has just moved flats and is on a 2 month wait list for UFF in Hamilton
She was getting 1 mbps VDSL despite been 300M from the cabinet, turns out the internal cable had been rat chewed, replaced that and now getting 112/30

Its either upload saturation or Wiring

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Jase2985

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#2731335 20-Jun-2021 09:04

https://www.chorus.co.nz/tools-support/broadband-tools/broadband-checker

go there and tell us what your current connection speed comes up as

nztim

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#2731343 20-Jun-2021 09:38

Jase2985:

https://www.chorus.co.nz/tools-support/broadband-tools/broadband-checker

go there and tell us what your current connection speed comes up as

That is defiantly a good place to start, but it only updates every week

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#2731345 20-Jun-2021 09:44

Without knowing your xDSL sync speed diagnostics is going to be difficult.

Since you can't tell this by looking in your modem your RSP will be able to tell you this, and if it is significantly higher than your speedtest results will show that your problem is very likely caused by you saturating your upstream which is a probable cause of your issue.

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#2731373 20-Jun-2021 11:18

Jesus, Nova, why go with them? Even worse they lock out the router...why?
Mind you, I suppose it stops people who think they "know what they're doing" logging in and mucking around with settings and breaking something.

nztim

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#2731433 20-Jun-2021 12:46

Get another modem and program it up as per this page

https://www.novaenergy.co.nz/help-advice/broadband-and-phone/how-do-i-set-my-own-modem-fibre-adsl-or-vdsl

Then post stats, where in the country are you based?

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ADWAG

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#2744735 15-Jul-2021 20:06

Thanks for everyone who responded, turned out to be a previous/old join in cable that failed between the street and house, a new cable sorted the issue thanks to chorus.