Nova Energy fibre settings for Asus

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NglButiLoveTechnolog

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#303233 26-Jan-2023 11:11

Hi all,

I with Nova Energy broadband and was wonderin what fibre settings should I use for my personal (BYO) modem? I entered everything in my modem router (Asus ZenWiFi AX Mini) mentioned in Nova energy website https://www.novaenergy.co.nz/help-advice/modems-routers/how-do-i-set-my-own-modem-or-router but my internet keeps dropping (red light in router which means 'Your zenwifi ax mini router has no internet connection') . Any help would be much appreciated thank you all. Have attach a screenshot of my router setting page

amanzi

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#3027426 26-Jan-2023 11:19

I don't know much about Nova broadband, but have you set the VLANID to 10? From memory, on the Asus routers it's in an odd section - something like IPTV or something weird like that.

NglButiLoveTechnolog

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#3027676 26-Jan-2023 20:53

amanzi:

I don't know much about Nova broadband, but have you set the VLANID to 10? From memory, on the Asus routers it's in an odd section - something like IPTV or something weird like that.

Hey soz for late reply, was at work. I found the IPTV > VLANID. Please see screenshot. Is this correct? (p.s. under select ISP profile, it doesnt show Nova Energy fibre but it shows other ISP).

gehenna

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#3027703 26-Jan-2023 22:51

Have you called their support?

Spyware

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#3027704 26-Jan-2023 23:01

Disable the VPN + DHCP Connection under Special Requirement.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

amanzi

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#3027734 27-Jan-2023 08:53

NglButiLoveTechnolog:

amanzi:

I don't know much about Nova broadband, but have you set the VLANID to 10? From memory, on the Asus routers it's in an odd section - something like IPTV or something weird like that.

Hey soz for late reply, was at work. I found the IPTV > VLANID. Please see screenshot. Is this correct? (p.s. under select ISP profile, it doesnt show Nova Energy fibre but it shows other ISP).

I think you just need the "Internet" one configured. I don't know what the "Primary Node LAN Port" is for.

djtOtago

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#3027779 27-Jan-2023 10:20

Does the routers system log have any error or disconnection messages in it?

What do you do to get your connection running again?

How often does it disconnect?