online gaming problems with my broadband provider !!!!

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star2009

3 posts

Wannabe Geek

#31163 7-Mar-2009 10:11

I am really really frustrated for the past few days........i have been playing World of Warcraft online for 2 yrs and starting from Thursday, my ping has been over 1000 whenever i log onto the server ! (even in the mornings) and I did all kind of test like speednet, tracert etc everything turns out to be perferct ! actually more than perfect....my download and upload speed actually exceed what my internet provider expected from our adsl line (since we don't even have adsl+2 available in our street) and they are saying everything looks good from their end. I have very puzzled as i decided to take my whole computer to my friend's house who uses another internet provider and is about 10 minutes drive from my house, pluck the computer in his house and EVERYTHING was fine ! no lags...no high ping no whatso ever !!
so......i am sure something went wrong with my line and my internet provider has no idea what is wrong.....anyone had similar experiences ??

xpd

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#199724 7-Mar-2009 10:25

You'll probably find the route has changed for some reason increasing latency. It happens all the time, and theres not much the ISP can do about it as its usually way out of their scope and network.
You'll find that eventually the route will change again and everything comes rigth again.

Is your friend with the same ISP ?

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

star2009

3 posts

Wannabe Geek

#199725 7-Mar-2009 10:30

my friend has a different isp address from mine.....however, if its really the isp problem then i am doomed ?
since isp depends on ur physical address right ?

vexxxboy

4244 posts

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#199729 7-Mar-2009 10:57

i had the same problem with ihug , my pings were over 1000 they couldnt find anything wrong and said it must be my end i left them and joined another isp and my ping went straight down to 200-300 and its been like that ever since, still dont know what the problem was

Common sense is not as common as you think.

johnr

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#199731 7-Mar-2009 11:02

If you want a SLA on ping times with a ISP you will need to pay big $$

It may not be a fault and as advised above its just the path traffic is taking

John

xpd

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#199732 7-Mar-2009 11:02

Do a tracert from your connection to a WoW server, then the same at your friends and you'll probably see a different route showing - you can email your ISP regarding it, but they cant really force the network changing the route to change it back.

When you say a different ISP address, are you meaning the IP address ? Then yes, everyones is different but no, its not tied to your physical address. Is your friend with a completely different ISP as you or the same as you but a different IP ? If the same ISP, then the ISP should be able to investigate a bit further to find out why your getting larger pings.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

star2009

3 posts

Wannabe Geek

#199733 7-Mar-2009 11:36

my friend is with max net and i am with xtra so i guess our isp address is different since our internet provider is different !
anyway...this problem seems like impossilbe to solve...i have e-mailed my tracert to xtra technicians and they say they will try to ask the "global getaway" to change the route but i think i might just need to change to another provider

Ilmarin

94 posts

Master Geek

#199736 7-Mar-2009 11:58

If a tracert to the WoW server you play on (you can find the IP addresses here if you need them) shows nothing awry in terms of latency (although the last several hops will time out since they block ICMP packets), then another possibility is packetloss (which often won't show up in ping/tracert ICMP traffic, but can show up as high pings in online games that use their own ping mechanism, particularly if they're using TCP packets), although that is unlikely to be a problem in the morning, and I understand Telecom's international performance to be fairly decent at the moment. Which Telecom plan are you on? Different plans have different traffic management applied to them.

You should post your tracert results in this thread, to increase the likelihood that anyone reading might be able to help you. Global Gateway is a Telecom owned international network provider that serves a number of ISPs. Typically there are very few problems with routing to US servers these days, especially those on the west coast. Issues with packetloss (due to congestion) and sub-par traffic management (shaping/prioritization) are much more common.

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insane

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#202285 19-Mar-2009 23:25

star2009: my friend is with maxnet and i am with xtra so i guess our isp address is different since our internet provider is different !
anyway...this problem seems like impossilbe to solve...i have e-mailed my tracert to xtra technicians and they say they will try to ask the "global getaway" to change the route but i think i might just need to change to another provider

Well I'm with Maxnet as we have routes going to the states via global-gateway and also pacnet/asianetcom depending on load etc , dont play wow but will be more than happy to run a tracert test or two that you can send over to telecom.... chances are though that its the route back that is not optimal. Unfortunatly with the way BGP routing works it nearly impossible to influence how traffic is routed upstream.

fg course you could always change to Maxnet :)

jfnz

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#202353 20-Mar-2009 13:47

You'd be hard pressed to find a better international provider than Global Gateway whom Xtra use directly.

If you're having issues with the routes I would recommend you do a traceroute and email it, as well as any other relevant documentation to the ADSL_Helpdesk@telecom.co.nz for assistance. Include your Telecom account number and ADSL line number.

For comparison you can use this trace. I can't spot a problem with the routes or latency, but would be interested to hear if you could.

Please note: Any posts, comments, or contributions in this forum are posted by me as an individual acting in my own right and do not necessarily reflect the views of any company I work for, clients I've consulted for, or anyone else.