Enable Outage

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thewabbit

127 posts

Master Geek

ID Verified

#320060 2-Jul-2025 10:04

This hasn't effected me - yet - but numerous friends and colleagues have been hit by an issue with an Enable migration!

According to Enable, there is no 'wide spread' outage, but based on what i've heard from people that may be underselling the problem....
https://www.enable.net.nz/about-enable/our-network/network-outages

They're apparently going through some hardware changes and aren't sure whats going on.... (according to a friends who's been in contact with them and his ISP and hasn't had connection since Saturday)

https://www.enable.net.nz/about-enable/our-network/future-proofing-our-network

https://www.reddit.com/r/chch/comments/1lnybwz/internet_down/?sort=new

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2829 posts

Uber Geek

Subscriber

#3388949 2-Jul-2025 10:27

Enable are playing silly buggers.

There’s been issues for the last 2 months, I put my money on it’s the planned fibre speed increases…

suburbs around Chch have had many issues across all isps.

local Facebook group pages go nuts every week lately.

darkasdes2

428 posts

Ultimate Geek

#3388950 2-Jul-2025 10:34

No issues on 2 Degrees here in Burnside

Oblivian

7297 posts

Uber Geek

ID Verified

#3388971 2-Jul-2025 10:52

North Canterbury community groups lit up over the weekend.

Planned outages for ~10pm seemingly starting that morning and being out most the day/weekend.

Grind my teeth when people go 'is anyone elses wifi down'. Errr no. Unless you're on a WISP, your wifi is working fine. But the bit before that getting you online is a different story.

Zeon

3916 posts

Uber Geek

Trusted

#3389098 2-Jul-2025 15:05

Seems to have hit the media now...

Frustration is mounting across parts of Christchurch as residents and businesses report unreliable internet and constant dropouts.

One Christchurch business owner said they were now into the third day without internet and still had no answers from Spark or Enable.

“I’ve spoken to six Spark representatives and one from Enable, and not a single person can tell me what’s going on. Even worse, no one is willing to send an Enable technician to my property to investigate.

“In the meantime, I’m being given tone-deaf and useless suggestions, like buying a data package. That’s not a solution. It’s completely unacceptable after three days with no connection, no explanation, and no timeline for a fix.

“This is now directly affecting my working week. I work from home and rely on a stable internet connection to do my job. I’m losing income. This level of disruption is unsustainable.”

A Spark spokeswoman said, “I’ve just checked with our network team and there are no known issues on Spark’s network.”

However, a spokesperson from One NZ acknowledged issues were occurring.

“We’ve made a number of customer escalations to Enable to ask them to investigate.

“This isn’t specific to One NZ, and unfortunately customers across multiple providers are being affected.

“We’ve been assured that Enable is working closely with their vendor to identify the problem and fix it as soon as possible, but for more detailed information, you’ll need to speak to Enable directly.”

Enable is the fibre broadband provider for greater Christchurch and is wholly owned by Christchurch City Holdings Limited, the commercial arm of the Christchurch City Council.

On its website, Enable claims to “show the love” by caring for its customers, community, and the environment. But that “love” seems missing in action, with users and providers struggling to get clear communication from the company.

In an update posted online on Wednesday morning, Enable said, “There are currently no widespread outages on our network. We currently have a small number of isolated service interruptions affecting 0.3% of our network.

“The issue remains under investigation and our team is working to resolve it as quickly as possible. We understand the impact this has, and restoring services is our number one priority.

“We are unable to isolate this to a geographical area of Christchurch so if you’re experiencing a service outage, please contact your Internet Service Provider. They’ll log a fault with us so we can investigate and work to restore your connection as quickly as possible.”

No one from Enable would answer direct questions.

©️ 2025 Chris Lynch Media Limited. All rights reserved. This content is protected by copyright and may not be reproduced, distributed, or transmitted in any form without prior written permission. For inquiries, contact chris@chrislynchmedia.com.

Speedtest 2019-10-14

Oblivian

7297 posts

Uber Geek

ID Verified

#3389102 2-Jul-2025 15:18

With the name at the bottom there saying it's hit the media doesn't quite hit the mark.

He and associates are joined to nearly all Christchurch social media community groups. And most scoops and quotes originate from there. The irony in do not reproduce.

yitz

2074 posts

Uber Geek

#3389133 2-Jul-2025 17:20

From their 2024 annual report:

Enable’s fibre network now reaches over 218,000 properties, with connections established to more than 157,000 homes and businesses.

So 0.3% affected would be about 500 connections.

Interesting that the impact is described as non-geographical though...

Goosey

2829 posts

Uber Geek

Subscriber

#3389134 2-Jul-2025 17:24

Oblivian:

With the name at the bottom there saying it's hit the media doesn't quite hit the mark.

He and associates are joined to nearly all Christchurch social media community groups. And most scoops and quotes originate from there. The irony in do not reproduce.

point being? Like how else do you chase a story to report in their “news”?
big brand media companies do the same all day long…they monitor social media feeds. Back in the analogue days pre internet you would find reporters of all ilks closely tuned to their “radios”, monitoring police, fire and ambulance communications.

the same disclaimers are used by all media outlets in their content.

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everettpsycho

614 posts

Ultimate Geek

#3389139 2-Jul-2025 17:58

I'd imagine this is a migration on the ports to new equipment from that description. In theory it's likely patching and provisioning going on that's gone bad. If I had to say a cause it'll be down to uncertainty on what ont goes to what port.

Geographically it may be contained within one region but not one cabinet, I don't imaging they'd do multiple exchanges at once if it's a big project. Again I'd say the odds are it stems back to one exchange but that could cover a sizeable geographic region with small pockets of customers out in each cabinet.

Oblivian

7297 posts

Uber Geek

ID Verified

#3389140 2-Jul-2025 18:00

Back in the analogue days pre internet you would find reporters of all ilks closely tuned to their “radios”, monitoring police, fire and ambulance communications.

The last group commonly referred to as siren chasers. Listening to scanners. still does that now (has been on-site live streaming being told to move.)

Nowadays there's media liaisons you can/will contact that will update regularly to stop unnecessary inbound - if considered bonafide. Don't need to rush down there and go live for FB.

OT but guess was asking, is it still media if I start up Oblivians media updates and aggregate stuff from my community group and label it breaking. Would anyone post it here and say media have taken the story up if it was limited to my blog.

As by own admission is just an interest apparently

Ahyhoo. As the Reddit suggests. First port of call with the speed changes for a few is apparently needing to reset ONT.

But seem to get hooked up on and often attribute incorrectly to 'wifi' and jump on Facebook for confirmation bias than log faults.

So there's probably no solid data backing numbers to be had to confirm it's as big an issue.

I'm in the group but certainly didn't notice any changes or outages around the speed update or whatever else is going on.

/Edit 2min outage on 8/5 and small on 29/5 only about 2am

JoezaNZ

3 posts

Wannabe Geek

#3389142 2-Jul-2025 18:08

I'm with OneNZ on fibre and only been in the place since 27th June (in Burnside, Chch). I have not had any full outage however I have been seeing intermittent downtime (ie. loss of internet connectivity) - duration of 15 seconds to 8 minutes - anywhere from 5 times an hour to as "good" as once every 3 hours.

Did some digging on the logs of the Deco X50 I am using (supplied by OneNZ) and can see that the log is being flooded with these type of requests for acquiring an IPv6 address. Feels like it could be related to this Enable issue but wondering if anyone else has been having similar symptoms? Great having some internet, not so great that I fully rely on a stable connection due to working from home and frequently being on Teams calls (and often presenting content on those calls).

Obviously nothing in particular to be done here if it is related to Enable's ongoing issues but just curious.

Summary of Log Events (July 1, 2025)

This log captures multiple cycles of IPv6 WAN negotiation, and all exhibit a clear failure pattern.

🔄 Repeated Sequence Observed :

For each attempt, the Deco:

Sends DHCPv6 Solicit - client6_send: send solicit to ff02::1:2%br-wan

Receives Advertise from DHCPv6 Server - client6_recv: receive advertise from fe80::5e83:82ff:fe84:8400%br-wan

Sends Request for IPv6 Address - client6_send: send request to ff02::1:2%br-wan

Receives Status Code Response -

status code: no addresses
 
 
 
This loop repeats dozens of times — indicating persistent failure to obtain an IPv6 lease.



		    
		        
    			    
  
  
  
  boosacnoodle
 
	
	
    
    
	
	
	963 posts

Ultimate Geek



	    	    
		        
			        
				        
					        
						        
						         
    		    					#3389150 2-Jul-2025 19:38
	    		    			
    				    	
	    				    
		    				    
    				    	
	    				    
		    				    
	    						    
    	    					
		    	    		
			    	    
        			
	        		
		        		
			        		

				        	
        					
	        					My connection went down at quarter to 10 PM the other night, as did the rest of the neighbourhood. Not great when they say it will start from 11 PM. Very confusing.
							
						
						
						
				
					 
				
			

		    
		        
    			    
  
  
  
  On2or3wheels
 
	
	
    
    
	
	
	195 posts

Master Geek



	    	    
		        
			        
				        
					        
						        
						         
    		    					#3389382 3-Jul-2025 09:24
	    		    			
    				    	
	    				    
		    				    
    				    	
	    				    
		    				    
	    						    
    	    					
		    	    		
			    	    
        			
	        		
		        		
			        		

				        	
        					
	        					Mine has been down since early Monday morning. Apparently Enable don't know who is affected until the customer rings their ISP.
I was told they had rolled out a software (firmware maybe?) update that broke things.
							
						
						
						
				
					 
				
			

		    
		        
    			    
  
  
  
  k1w1k1d
 
	
	
    
    
	
	
	1519 posts

Uber Geek



	    	    
		        
			        
				        
					        
						        
						         
    		    					#3389384 3-Jul-2025 09:36
	    		    			
    				    	
	    				    
		    				    
    				    	
	    				    
		    				    
	    						    
    	    					
		    	    		
			    	    
        			
	        		
		        		
			        		

				        	
        					
	        					What areas are being affected, or is it random spots all over the place?
 
We are with 2Degrees in Bryndwr and haven't noticed any issues. Daughter in Bishopdale with Mercury has seen any issues either.
							
						
						
						
				
					 
				
			

		    
		        
    			    
  
  
  
  On2or3wheels
 
	
	
    
    
	
	
	195 posts

Master Geek



	    	    
		        
			        
				        
					        
						        
						         
    		    					#3389429 3-Jul-2025 11:48
	    		    			
    				    	
	    				    
		    				    
    				    	
	    				    
		    				    
	    						    
    	    					
		    	    		
			    	    
        			
	        		
		        		
			        		

				        	
        					
	        					
 k1w1k1d:
 
What areas are being affected, or is it random spots all over the place?
 
We are with 2Degrees in Bryndwr and haven't noticed any issues. Daughter in Bishopdale with Mercury has seen any issues either.
 
 
Random I'm told.
							
						
						
						
				
					 
				
			

		    
		        
    			    
  
  
  
  thewabbit
 
	
	
    
    
		

        
        

	
	
	
	127 posts

Master Geek

 ID Verified


	    	    
		        
			        
				        
					        
						        
						         
    		    					#3389657 4-Jul-2025 12:49
	    		    			
    				    	
	    				    
		    				    
    				    	
	    				    
		    				    
	    						    
    	    					
		    	    		
			    	    
        			
	        		
		        		
			        		

				        	
        					
	        					Well, I spoke too soon! Mines been out for the last 2 hours
							
						
						
						
				
					 
				
			
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