Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


18 posts


#37428 13-Jul-2009 12:51
Send private message

This is more of a warning to people who have had a phone account with another provider (Telecom, for instance) and their calls with Woosh.

I had this set-up, then moved & cancelled my Telecom account and phone number in about 2007.  I haven't had a Telecom account since.
Now, my old number has been reassigned.  I neglected to cancel my calling plan with Woosh.  Silly me.

The new (lucky) user of this number is getting free tolls.

I eventually get thru to Woosh (2 calls, resulting in going on hold for 15 minutes then getting cut off) and notify them that this is the problem.
"Sure, we'll sort  that out" 

My account continues to accrue charges.

Next calls to customer services: (same deal - never less than 15 minutes on hold, cut off at least twice whilst up to 30 mins into the call)  "sorry about that - it's been sent onto the System Development Team"  Wicked, now we're getting somewhere.

But, no.  More calls - now the folks with my old number are getting into the swing of it.....  Free calls!

Woosh:  "Um, yeah...  System Development are dealing with this issue - they will call you back"  Sure.

This week (busy weekend on the phone for the lucky users) and my last and latest call to Woosh.

49 mins on the phone (most on hold) wanted to speak with a manager.  No go. 
"System Development?  Um, they don't seem to know who is dealing with this"  Well, what's been happening for the last week?  "Um.... well....  we don't really....  but, we will cancel the calling for the old number" 

Fantastic.  Cancel my account with you.  All of it.  I don't ever want to deal with you again, Woosh. 

I don't know where this will go, but am sure my life will be simpler for not having to battle through Woosh and their customer services team.

Create new topic
Affiliate link

Affiliate link: Find your next Lenovo laptop, desktop, workstation or tablet now.


94 posts

Master Geek

  #235354 14-Jul-2009 21:01
Send private message

Woosh definitely has the worst customer support I have ever encountered!

Baby Get Shaky!
1723 posts

Uber Geek

ID Verified

  #235357 14-Jul-2009 21:03
Send private message

Any further news on this thefresh2o? And are Woosh expecting you to cover the costs incurred by these other people?

3000 posts

Uber Geek


  #235362 14-Jul-2009 21:23
Send private message

ahh yes, this can definitely happen, I phoned slingshot the other day to can my 2talk account and found I still had coded-access on a really old telephone number, if they had dialled 0523, i would have footed the bill :-(

I had a very bad run-in with woosh quite some time back and I have not been near them since.


18 posts


  #235464 15-Jul-2009 08:25
Send private message

Well, I spoke to a person @Woosh who told me that my old phone number is not connected... Although as I write this I have tried & it's ringing.

Woosh are baffled how a disconnected number can accrue toll charges. I'm baffled that a Telco/ISP is having such a difficult time working out who is making these calls.

At least I have a real phone number and name to contact now!

No indication of liability. Yet.

26 posts


Woosh Wireless

  #236500 17-Jul-2009 17:05
Send private message

49 minutes is definitely way too long to be on hold. Maintaining our call centre adequately over the Winter months is proving difficult.

We are investing heavily in a phone system upgrade that will let you know your place in the queue. There will also be an option to hang up, but maintain your spot. You will be called back when you get to the top of the queue.

In terms of liability, we expect our Customers to pay for the services they use. If it is established a charge was applied in error, they will get a credit. For some of our old Quicksilver products this usually means raising a query with the line carrier. It can take a week or two to arrive at the answer in these cases. We are slowly retiring these products so we can concentrate on doing a good job of supporting our mainstream products.

Having said all that, we fully accept that the Customer Service received in the example above was inadequate, and we apologise. We will review this case and learn from it.


Create new topic

News and reviews »

D-Link G415 4G Smart Router Review
Posted 27-Jun-2022 17:24

New Zealand Video Game Sales Reaches $540 Million
Posted 26-Jun-2022 14:49

Github Copilot Generally Available to All Developers
Posted 26-Jun-2022 14:37

Logitech G Introduces the New Astro A10 Headset
Posted 26-Jun-2022 14:20

Fitbit introduces Sleep Profiles
Posted 26-Jun-2022 14:11

Synology Introduces FlashStation FS3410
Posted 26-Jun-2022 14:04

Intel Arc A380 Graphics First Available in China
Posted 15-Jun-2022 17:08

JBL Introduces PartyBox Encore Essential Speaker
Posted 15-Jun-2022 17:05

New TVNZ+ streaming brand launches
Posted 13-Jun-2022 08:35

Chromecast With Google TV Review
Posted 10-Jun-2022 17:10

Xbox Gaming on Your Samsung Smart TV No Console Required
Posted 10-Jun-2022 00:01

Xbox Cloud Gaming Now Available in New Zealand
Posted 10-Jun-2022 00:01

HP Envy Inspire 7900e Review
Posted 9-Jun-2022 20:31

Philips Hue Starter Kit Review
Posted 4-Jun-2022 11:10

Sony Expands Its Wireless Speaker X-series Range
Posted 4-Jun-2022 10:25

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.