This is more of a warning to people who have had a phone account with another provider (Telecom, for instance) and their calls with Woosh.
I had this set-up, then moved & cancelled my Telecom account and phone number in about 2007. I haven't had a Telecom account since.
Now, my old number has been reassigned. I neglected to cancel my calling plan with Woosh. Silly me.
The new (lucky) user of this number is getting free tolls.
I eventually get thru to Woosh (2 calls, resulting in going on hold for 15 minutes then getting cut off) and notify them that this is the problem.
"Sure, we'll sort that out"
My account continues to accrue charges.
Next calls to customer services: (same deal - never less than 15 minutes on hold, cut off at least twice whilst up to 30 mins into the call) "sorry about that - it's been sent onto the System Development Team" Wicked, now we're getting somewhere.
But, no. More calls - now the folks with my old number are getting into the swing of it..... Free calls!
Woosh: "Um, yeah... System Development are dealing with this issue - they will call you back" Sure.
This week (busy weekend on the phone for the lucky users) and my last and latest call to Woosh.
49 mins on the phone (most on hold) wanted to speak with a manager. No go.
"System Development? Um, they don't seem to know who is dealing with this" Well, what's been happening for the last week? "Um.... well.... we don't really.... but, we will cancel the calling for the old number"
Fantastic. Cancel my account with you. All of it. I don't ever want to deal with you again, Woosh.
I don't know where this will go, but am sure my life will be simpler for not having to battle through Woosh and their customer services team.