HELP! : broadband disconnects at specific time for short period

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wlfkfgkwlaktka

119 posts

Master Geek

#38547 31-Jul-2009 14:19

Hello,

First of all, thank you for viewing this thread, and any help is much appreciated.

I'm currently with telcom and use standard thomson router which is given freely from telecom when you contrat with them.

Basically, my problem is, at exactly 12:11am, my broadband disconnects for like 1 minute and come back on. During which time, I can't not use internet or p2p program etc.
When I click on Internet Explorer, it brings me thomson webpate saying "blah blah can not find server"
This actually been going on for a while but it's now starting to bother me.
If summer time starts, the problem will happen at 1:11am.
I've contacted telecom and they say there's nothing wrong with my connection as far as they can see.
If there's anyone who has experienced same problem or know the solution to this problem,
please help me with this.

Thanks alot.

Cheers

RedJungle

Phil Gale
1108 posts

Uber Geek

Trusted

Red Jungle

Subscriber

#241027 31-Jul-2009 15:51

Do you have a monitored alarm system?

SepticSceptic

2188 posts

Uber Geek

Trusted

#241031 31-Jul-2009 16:24

Is your router not displaying the web page when this happens ? I sort of read from your description that IE will not show the routers web page when the disconnect happens ? If so, it's not the broadband that is diconnecting, it's your router that is disconnecting.
Does it flash it's blinky lights in the same way as when you turn power off and on to the router ?
If so, sounds like the router could be restarting due to a power spike, or similar.
Thermostat heater ? Air Con ? Hot Water ripple control ? Grow lights ?

wlfkfgkwlaktka

119 posts

Master Geek

#241082 31-Jul-2009 20:43

YES! You got it exactly right.
The router flashes blinky lights in the same way when turned power off and on.
That's why I have to wait like 1 min or so for it to get constant lights.
I don't have monitor alarm system, Thermostat heater or anything like that but I do have HRV system which operates 24/7.
Is it supposed to cause problem like this?
I'm sure there are houses with all that systems installed and don't have this kind of problem.
Could this be due to faulty router or filters or something?
Thanks for your help.

raytaylor

4014 posts

Uber Geek

Trusted

#241238 1-Aug-2009 16:58

At exactly 12.11 am a device on your telephone line without a filter must be trying to dial or some bad interference from a device is getting onto your phone line. Only thing i can think of would be a monitored alarm system. Is there any alarm in the house? It could have been monitored in the past and still makes its regular dial.

No way would an HRV do this. We have one and its fine. They dont connect to the phone line at all.

edit: check the sky decoder and make sure its not plugged into the phone line. If you want to book a movie you can ring them and ask and they will process the booking manually for you.

Ray Taylor

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SepticSceptic

2188 posts

Uber Geek

Trusted

#241703 3-Aug-2009 10:26

HRV could cause it if the motor kicks in and the router is on the same electrical circuit. The voltage sag could cause it to temporarily drop out. I have seen it happen with portable air cons and heaters, but in essence, this is quite rare, and does indicate either a faulty device, or bad specs.
Could be a flaky wall-wart, or bad house wiring. You could try a surge supressor, that will kill spikes, but wont do anything for a voltage sag.

Try a connecting the wall-wart to an extension cord, and run it to a power point on the opposite side of the house. Usually house circuits are divided in to 2 or more circuits. Try the circuit that the router is NOT currently plugged into. Use the circuit breakers in your switch box to determine what side of the house is still live when you turn off the power point breakers. Not the main breaker.

Or you could try a similarly rated wall-wart to determine if the wall-wart is flakey.

raytaylor

4014 posts

Uber Geek

Trusted

#242006 3-Aug-2009 20:53

I highly doubt the HRV motor could be doing it.
I have an HRV at home - the motor runs pretty much 24/7 and only varies in speed - which usually takes an hour during the day to gradually speed up from low to high speed. Plus I think the motor is just a small 12 or 25 watt - Its a really basic device.

Ray Taylor

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Spreadsheet for Comparing Electricity Plans Here