Moving Broadband Help

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raj4mnz

1 post

Wannabe Geek

Topic # 57622 19-Feb-2010 11:49

Hi, I am currently using Telecom Broadband connection. I live in New Plymouth and all the cabinets are controlled by Telecom. Now, last time when I got the connection from Telecom, I had a problem getting a space in the cabinet and I had to wait 5 days to get it.

Now, I am thinking about going to the different broadband provider and I am thinking when I move to the new provider, will I have the same problem and will they put me again on the waitlist?

Please let me know since I am confused about it.

Thanks
Raj

ariosto

46 posts

Geek

Reply # 300345 19-Feb-2010 12:13

As long as your connection is via Telecom's network, either directly through Telecom Retail or via a Telecom Wholesale customer like TelstraClear (on HomePlan) or Vodafone, you'll be subject to the same problems with regard to network capacity. All broadband connection requests on Telecom's network are in the same pool, and capacity is shared between all providers, so if you end up on a port waiter list with Telecom Retail, moving to another provider won't change your situation (though it may "reset" your place in the queue if there is one.)

All providers on Telecom's network have access to a couple of different reports which can determine current broadband capacity/waiter status for any given location pretty easily-you should be able to have this checked by someone at your provider over the phone before you decide to request the move.

All this assumes you stay on Telecom's network though-if you move to another network (either LLU or a completely separate network like TelstraClear cable) you'd have to ask the provider concerned, as the above guidelines don't apply.

uktuatara

149 posts

Master Geek

Reply # 300350 19-Feb-2010 12:17

It all depends on the capacity of the cabinet, Since you last were provisioned for broadband additional kit may have been installed. It's worth a call to the ISP you are wanting to move to, my understanding is they can do a Pre-Qual check on your address and Telecom Wholesale will be able to tell your ISP if there is space. I can't tell you how Telecom Wholesale provision people on the list of 'waiters' so it's anyones guess whether the port you are currently using would be passed to the new ISP or whether it would go into the pool, to be used by another person requiring broadband.

In summary, call the ISP you are wanting to move to and ask them to do a Pre-Qual check on whether they can switch you over and ask them for some sort of assurance you won;t be put on a waiting list.