Do TelstraClear provide ADSL2+ on all business ADSL plans?

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greaneyr

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Topic # 67099 27-Aug-2010 21:01

Hi everyone

The cabinet just up the road from my workplace was upgraded this week and I've been eager to see ADSL2+ speeds. We have our data with TelstraClear, and from what I can tell by the stats on the router, we should be seeing close to full speed. However, the sync rate is only 7Mbps.

I just wondered whether anyone here knows if TelstraClear provide ADSL2+ speeds on business plans by default, or whether you need to pay for a higher speed plan to get this. I don't know what plan we are on. I only just managed to get router stats from our internal networking guys recently and don't deal with accounts.

Here are the router stats:

Alcatel 20190 chipset information

ATU-R (DS)ATU-C (US)

Modem Status: Showtime (DMTDSL_SHOWTIME)

DSL Mode: ITU G.992.5 (ADSL2+) Annex A

ITU STD NUM: 0x03 0x2

Chip Vendor ID: 'STMI' 'IKNS'

Chip Vendor Specific: 0x0000 0x0000

Chip Vendor Country:   0x0F 0xB5

Modem Vendor ID: 'CSCO' 'IKNS'

Modem Vendor Specific: 0x0000 0x0000

Modem Vendor Country: 0xB5 0xB5

Serial Number Near:    FHK11231846

Serial Number Far:     ^A

Modem Version Near:    12.4(11)T2

Modem Version Far:     1.0.9r56fIK00501

Capacity Used: 36% 100%

Noise Margin: 31.0 dB 12.0 dB

Output Power: 8.0 dBm 12.5 dBm

Attenuation: 11.0 dB 3.0 dB

Defect Status: None                            None

Last Fail Code: None

Watchdog Counter: 0xCD

Watchdog Resets: 0

Selftest Result: 0x00

Subfunction: 0x00

Interrupts: 7693 (0 spurious)

PHY Access Err: 0

Activations: 4

LED Status: ON

LED On Time: 100

LED Off Time: 100

Init FW: init_25042.bin

Operation FW: AMR-R-2.5.042.bin

FW Source: external

FW Version: 2.5.42

DS Channel1 DS Channel0US Channel1 US Channel0

Speed (kbps):          0        7666         0         772

Regs

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Reply # 373755 27-Aug-2010 21:14

screw adsl2+, see if you can get their vdsl2 instead - they've been rolling it out in lots of places for the last couple of years :)

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greaneyr

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Reply # 374277 29-Aug-2010 19:55

Does anybody know the answer to this?

mentalinc

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Reply # 374379 30-Aug-2010 08:08

http://telstraclear.co.nz/business/products/internet/bizbroadband/index.cfm

0508 555 500 - These people will get paid to answer your questions. You also pay for this service the ISP offers, so why not use it?

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cyril7

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Reply # 374490 30-Aug-2010 19:35

Hi, I understood that all the Telstra business connections were Fs/Fs which means if you are on a ADSL2+ port then you should be able to achieve whatever your line is capable of within the limits of ADLS2+ parameters

Obviously your connection is only achieving <8Mb/s where infact it should be doing 15Mb/s or more, I would check with Telstra as to the status of your connected port, purhaps have them reset it, also maybe try another modem.

Cyril

greaneyr

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Reply # 374522 30-Aug-2010 20:39

I spoke to Telstra Clear today about it and the two people I spoke to (both someone in sales, then later our own account manager) gave me conflicting information. First time I got told that they can only provide ADSL2 if you have your fixed line with them. At that stage, I didn't know whether we did, nor did I know our account number. I later found out from the person in our company who deals with accounts that we DO in fact have both our broadband and fixed line with them. I then spoke to our account manager, who sent me some plan details which looked very much like their website - ADSL1 speeds, or for the BizNet plan, the option of VDSL2.

I am beginning to wonder whether TelstraClear are so hung up on VDSL2 that they hear any acronym ending in "..DSL2" and assume it starts with a V! I've emailled our account manager and asked for clarification.

Shall keep you all posted.

cyril7

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Reply # 374527 30-Aug-2010 20:46

I guess an important point is are you connecting to a Telstra DSLAM or a Telecom wholesale one. Telstra have DSLAMs in their own cabinets in a large number of CBD's, as far as I am aware these are all ADSL2+ or VDSL2. If via a Telecom wholesale service then also ADSL2+ if fitted.

I see from you stats as noted above, your modem is infact connecting at ADSL2+ as per this line below

DSL Mode: ITU G.992.5 (ADSL2+) Annex A

Therefore the ability of the DSLAM is quite clear, its ADSL2+, however its possible that the port has been somehow configured to only run at lower than full speed, as I say contact Telstra and have them follow this all through because the modems at each end of the line are using ADSL2+ connections but for whatever reason limiting speed.

Cyril

Ragnor

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Reply # 374622 31-Aug-2010 01:01

Yeah that's looks suspiciously like it has an incorrect port config

OR

The modem is one of those few older models that had a firmware bug where it never connects to the ISAM/DSLAM at >8Mbit

greaneyr

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Reply # 376386 3-Sep-2010 21:13

Ok. Here's the official word:

TelstraClear 'are' providing us with ADSL2+ currently. There is no fault with the modem or the DSLAM port. They just don't differentiate between ADSL1 and 2 as far as speeds are concerned. I was told that due to bandwidth contention, they limit all non-VDSL2 plans to 7.5Mbps down, regardless of where they are. I must admit that our connection has always been relatively quick, which could show they have their contention ratios sorted, or it could just be that anything is quick compared to the overly congested backhaul to my exchange on my home connection.

So in short, all the holding out for cabinetisation has been a huge anticlimax, and unless we want to fork out insane amounts for VDSL2 (Compared to what we're currently paying for ADSL) or change ISPs, we're stuck at ADSL1 speeds for the forseeable future.

Thanks to all those who offered suggestions.