Satisfied customer

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kotahidom

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#8312 20-Jun-2006 08:40

I do not work for Woosh nor do I have any financial interest with the company.

I have only ever had pleasant experiences with woosh, even to the extent were they have sent me, free of charge a signal booster and new modem, All you guy that have submitted negative feedback about this company/service provider, perhaps you have very high expectations from them, and perhaps because off the way you have spoken to staff members you haven't got what you wanted.

I have always found in life and dealing with call center staff that if you treat and speak to others in a respectful and polite manner you will generally get what you want, I also don't have great expectations from woosh all I expect from them is internet accesses and basic download speeds faster than dial up, so for all you people slagging off Woosh go back to telecom and get a product that will give you high speed internet for gaming and serious downloads.

I personally think all these people who have complained and moaned about woosh are fools and if they took the time to look at what they offer and just think about the technology they would of come to the realization that woosh is not the provider for advance internet users,

Inclosing I use over 5 gig a month and yes it is slower than other high speed internet providers but I realize that it is wireless technology and am thankful that I don't have to pay $40 extra per month for a landline I would never use, guys give credit were credit is due, and sit back and reflect on perhaps your own decision making and what you did to make you experience with woosh not so pleasant as it takes two too tango PEACE

tonyhughes

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#39098 20-Jun-2006 18:35

But just because one person is happy, doesnt mean everyone else is, or must be.

http://www.geekzone.co.nz/forums.asp?ForumId=41&TopicId=8315

This is a user who wants to download a large file (perhaps the free OpenOffice suite?), or simply play a very popular online game.
Surely this does not count as an "advanced user", unless you are advocating that perhaps Woosh is only good for browsing text only pages, and using Outlook Express to exchange communications with a family member in Zurbhenistan?

Yes it takes two to Tango, and all business have some level of unhappiness in their customer base. Sometimes its the customers fault, sometimes the business, sometimes an outside influence. To be blind to all possibilities is to cheat ones self of the truth that you deserve.

alasta

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#39104 20-Jun-2006 19:38

tonyhughes: But just because one person is happy, doesnt mean everyone else is, or must be.

http://www.geekzone.co.nz/forums.asp?ForumId=41&TopicId=8315

This is a user who wants to download a large file (perhaps the free OpenOffice suite?), or simply play a very popular online game.
Surely this does not count as an "advanced user", unless you are advocating that perhaps Woosh is only good for browsing text only pages, and using Outlook Express to exchange communications with a family member in Zurbhenistan?

Come on, Tony. You're talking about what appears to be a single isolated case.

Some of the critism that is aimed at Woosh is deserved. For example, their connection fees act as a barrier to potential customers, and many people have had the experience of call centre staff failing to call them back when they had promised to do so.

However, on the whole, I agree with the original poster as my own experience of Woosh has been very positive. I spend a lot of time on the Internet when I'm at home, but I do little more than web browsing and email, and it serves my needs well without me having to waste $40 per month on a copper line. In the eight months that I have been a customer, the only outage that I have experienced was during Queen's Birthday weekend, and they offered me a $10 credit for the inconvenience which I thought was very reasonable.

tonyhughes

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#39115 20-Jun-2006 21:23

Alasta, it was this point:

I personally think all these people who have complained and moaned about woosh are fools

... that got me replying to the original post. I was just pointing out that not every company is perfect, and that some complaints are very valid, and dont necessarily make the complainer a fool.

Other than that, I support Woosh, and the infrastructure investment they have made in this country - good on them!

freitasm

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#39117 20-Jun-2006 21:33

Well said Tony... People who complain are not fools. They are execising their right of receiving the correct product or service they are paying for. And some people complain here because complaining directly to the services provider is sometimes something that brings nihil results - I think the whole idea of public complaints (like here, on TV or paper) is that shame will bring them to Earth and they will make it right.

Experience shows that it's not always the case though.

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#39135 20-Jun-2006 22:59

I can't complain about all their stuff, Aside their usless non-caring staff and typically useless marketing, The service does it's job adequately. I have never received so much free stuff from one company either.

Woosh could have been something so wonderful, I'm really sad to see the abysmal lack of care from it's disloyal staff.

alasta

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#39142 21-Jun-2006 07:16

tonyhughes: Alasta, it was this point:

I personally think all these people who have complained and moaned about woosh are fools

... that got me replying to the original post. I was just pointing out that not every company is perfect, and that some complaints are very valid, and dont necessarily make the complainer a fool.

Fair point. I agree that the above comment was unfair.

I don't think that Woosh deserves all of the negative attention that they seem to receive, but I concede that some people have legitimate greivances, and they have the right to air them.

thomas09

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#39144 21-Jun-2006 07:57

I also support woosh and havnt had a problem with them for a while. its great how they actually deliever the speeds the claims unlike copper competitors. however i think they still have a bit of tweaking to do such as putting modem upgrades of their website and ditching their crazy start up fee's.

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kotahidom

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#39250 22-Jun-2006 02:59

I withdraw and apologize the "Fools" comment, It was the wrong word, I am sorry for any offense caused readers, I simply became To personal, I never intended the use of the word to be offensive, however upon reflection and feed back, I can see how the use of that word in its context is offensive, hence my apology and withdrawal.

I would like to rephrase the sentence "I personally think all these people who have complained and moaned about woosh are fools" in a manner that's is none offensive to our fellow offended readers in the interest of Forum Harmony and Mending any wounds I unintentionally Cause from that awfully foul Four letter word to "I personally think all these people who have complained and moaned about woosh have not dealt with there emotional feelings about woosh so hence until the emotions are dealt with they are not capable of giving informative and factual feedback regarding there experience to the benefit of fellow readers. I have faith that when emotional issues are sorted they will then have the ability to address the experience and make recommendations in the manner in which is more becoming of them, not the temper tantrum nature it comes across, time will tell and grieving takes time perhaps they are still in phase 1 or 3 (denial or Blaming) when they should be in 7 and 8 (Sharing and acceptance)"

I Concur with the last reply about the updates being available on the website and agree the website need a huge overhaul so customers can problem solve more and not have to really on calling support desk, Xtra Website hasn't got best help section on website either! but issues like websites and upgrades to myself aren't huge issues and in time I'm sure woosh will upgrade there website to accommodated the needs of its customers, but if they don't get given this feedback they might not develop sooner rather then later!

however I don't concur about the connection fees, they are because of not, it may attracted customers who cant afford the service and become a defaulted customer, I don't have a problem paying a fee if I'm receiving hardware at no cost or it act's as a bond towards my account, as we are all aware of the investment woosh has in it customers, the company is wise in protecting itself against bad debtors because the last thing I want as a customer is the company to close and I have to use landline based internet connections at a higher monthly cost, if you cant afford a connection fee of $100 or save the money then all odds are that ones financial position is of such a manner that the monthly cost for service would be a burden also, I say Good on ya woosh for doing it and protecting your Investment and Most of all Protecting your current customers.

I also don't want people to think I have the opinion that people don't have the right to complain or be unsatisfied as I often feel both with other companies, but I do feel that some people have been unfair and to judgmental about Woosh, I no how most people talk to call center staff and how there manner changes if they don't get what they want,(again Tantrum scenario or perhaps renamed as 2 year old behavior) as I managed a call centre a couple of years ago, Customers forget that they are only talking to Staff members who only has limited power and is working to procedure and policies put in place by Management, Saying we will call you back is a tool call center staff practice as a way of disconnecting the call without hanging up on the customer, off course there is no intention of following though on the call back,

"TIP" to all you customers who ring up call centers and get angry, abusive, or rude don't lose your rag at the mere Ground level staff, cause when you do and realize that they cant do what you want and request to speak to supervisor/manager they are told before you are connected if you are abusive or difficult and before you even speak one word, the manager has made up there mind not authorize your request, and has most likely put permanent notes on your file that you are "abusive and difficult use call back" if you keep your cool and treated the person respectfully and argued your point nicely to the first operator then request for supervisor/manager will be received in a more responsive way and they will most likely listen and try to bend/interpret policy so that they can satisfy the customers needs and not compromise there position, if your rude and demanding they wont be bothered in spending the time that it takes to processes the customers request, Simply ask yourself the question when you get angry at staff members "would I want to deal or help that person out after the way they have treated me???"

We live in a great country and have good technology and services but as Members of this fine nation we are all to easy to complain and pass the blame instead taking a step back and thinking Well what did I do in that or this situation to cause the problem. What I'm feeling from all the negative Posts about woosh is 3 things,

The expectation of the services was unachievable high and the writer held expectations of performance to same standard that Landline based services have,

Posting New Threads about writers conspiracy theories about Woosh and Telecoms secret relationship

complaining about something to the extent intentionally wording there Posts so Doubt, fear and concern would come into question with existing satisfied customers, or potential customers who just need a service for basic usage such as browsing, emailing, downloading, etc not complex usage as most People who have made comment have clearly shown they require more than woosh ever offered! and because of the toned you have intended that customers and potential customers would start asking questions/becoming critical of the service provider.

This is not constructive and I had hoped threads were intended to be a source of information and recommendations to help others problem solve and decision making, not a tool for disgruntle people to put fear in customers or to try and damage the Company in any way, if you need to voice a opinion be adult about it,

also, contrary to some beliefs telecom and Woosh aren't in bed together, in fact it quiet the opposite, again if we all think logically if they were telecom would of given Woosh access to Spectrum 2.GHz 3 years ago when the negotiations started, the only reason woosh has had its latency problem is because the powers to be at "The almighty Telecom" Used confusion as there tool again and did everything they legally could do to stall Planned takeover and cause problems with this for woosh, now with the way I think if someone was in partnership or In bed together as often referred to. woosh wouldn't of had the issues they have because there partner has given them more frequency with gives more network but we all no deep down that telecom wouldn't make things easy on any one or company if it was offering a service that competes with there own and if you think telecom would support woosh with VOIP when its cheaper then there landline service well you obviously don't realize what lengths telecom will go too in order to damage or destroy the competition.
So all posters who have this fantasy about Telecom and Woosh's secret love affair well I'm sorry but time to wake up and conjure up a new fantasy,
because the only love affair telecom has is keeping it's market share so shareholders will continue there support of company and board!!!
Telecom has done everything it can legally to destroy TelstraClear, Ihug, Slingshot, Woosh or any other Telco that it doesn't have a financial interest in. but whistle unsuccessful in destroying these companies it has done enough damage through it's Control of networks and services to stop these companies from becoming a major threat to its bottom line, however the only reason Telecom failed to destroy these companies is because they either are backed by other countries major Telco or they have senior management who are ex Telecom senior management and no how to play the Telecom Game!!! (Worth a thought!)

I challenge all readers who have posted on other threads to Acknowledge that they were Over the top and emotive in there posting, be factual informative make recommendations share but don't be destructive and unnecessarily critical just because it makes you feel better, why not instead of saying "Woosh is crap and slow", be more factual and honest and say "The type of internet usage I required, woosh couldn't supply as I'm a gamer and need faster speeds, after extensive negotiations I now have another service provider that can satisfy my needs, if you want faster internet for gaming I wouldn't recommend woosh" this type if comment would be of more use to readers then the first, you will earn more respect from readers being informative in a positive manner rather then negative,

Come On If I can be man Enough to admit my Mistake in the Original posting over offensive word surely writers who have been boarder line slanderous, destructive and Unconstructive instead of Informative and helpful, can admit, withdraw and apologize, and if you cant Fellow readers I apologize for them and hope that you don't interpret there postings with the intention they were written in but interpret the issue about the product, and base you decisions on that.

Inclosing There is No intention to offend anyone by this Reply,

BUT if I have then I'm not sorry because if you have been offended I recommend you by net nanny and double your weekly hours at your current therapist, because if one cant take constructive feed back and gets offended at a issues such as this then I have more to worry about this society than I thought,

We have much bigger problem to worry about and complain about like "3 month Twin babies getting Beaten to death and School girls getting abducted outside there school", if people spent as much effort in complaining about trivial things like internet connections/services providers the extra $2.45 on sky bill or $7 in bank fees and spent more time being concerned about the society we live in Just maybe Tragic Events Like Those babies would not have occurred because someone took the time to worry and call the CYFS call center instead of weekly there complaint to woosh and voice a concern about the Constant Party and How concerned for the babies you are, this May have Been Preventable. So instead of for last 5 days reading watching and talking about such a Horrible Thing. Just Maybe If we all be abit less selfish, self absorbed, and cared abit more for others Just maybe we will all live in a better Society and be happier in life so instead of taking the easy option of complaining and moaning, we would approach it in more respectful, polite, civil manner that is beneficial to all,

why not just make a little more effort and Just say thanks. TRY IT, it works I'm not a Moaning nana anymore, But only try it if your strong enough Lol, if complaining and moaning persist please see you health professional!!!

Thanks for reading I hope you enjoyed and can relate or have a giggle, I will enjoy reading any replies, Keep Smiling

WOOSH ROCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!

ljbade

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#39256 22-Jun-2006 08:35

Sounds like a lot of trolling to me.

retardinator

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#39260 22-Jun-2006 09:28

kotahidom: "I personally think all these people who have complained and moaned about woosh have not dealt with there emotional feelings about woosh so hence until the emotions are dealt with they are not capable of giving informative and factual feedback regarding there experience to the benefit of fellow readers. I have faith that when emotional issues are sorted they will then have the ability to address the experience and make recommendations in the manner in which is more becoming of them, not the temper tantrum nature it comes across, time will tell and grieving takes time perhaps they are still in phase 1 or 3 (denial or Blaming) when they should be in 7 and 8 (Sharing and acceptance)" "

I am of the mind that any relationship with a company like woosh should be a contractional one (and NORMALLY is)...you supply the money and they will provide a service...as contractually agreed and if that service arses out you hold them accountable...if they do not deal to it satisfactorily then you complain in forums such as this one to warn others, or exit your end of the contract...

leave the touchy feely crap out of it...sheesh?!…

freitasm

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#39274 22-Jun-2006 10:21

kotahidom: I personally think all these people who have complained and moaned about woosh have not dealt with there emotional feelings about woosh so hence until the emotions are dealt with they are not capable of giving informative and factual feedback regarding there experience to the benefit of fellow readers. I have faith that when emotional issues are sorted they will then have the ability to address the experience and make recommendations in the manner in which is more becoming of them, not the temper tantrum nature it comes across, time will tell and grieving takes time perhaps they are still in phase 1 or 3 (denial or Blaming) when they should be in 7 and 8 (Sharing and acceptance)"

For goodness sake. Someone buys a service and it's not provided. There's complaining to the company, nothing or little is repaired. There's no reason to go through those steps. It's not a breakup of marriage. There's no "Acceptance". Money is changing hands, services must be done.

kotahidom: ... and agree the website need a huge overhaul so customers can problem solve more and not have to really on calling support desk, Xtra Website hasn't got best help section on website either! but issues like websites and upgrades to myself aren't huge issues and in time I'm sure woosh will upgrade there website to accommodated the needs of its customers

People are not talking Xtra here, so don't add this to the conversation - otherwise it's trolling. Users need the drivers for different reasons. Not having on the website is a basic fault.

kotahidom: however I don't concur about the connection fees, they are because of not, it may attracted customers who cant afford the service and become a defaulted customer, I don't have a problem paying a fee if I'm receiving hardware at no cost or it act's as a bond towards my account, as we are all aware of the investment woosh has in it customers, the company is wise in protecting itself against bad debtors because the last thing I want as a customer is the company to close and I have to use landline based internet connections at a higher monthly cost, if you cant afford a connection fee of $100 or save the money then all odds are that ones financial position is of such a manner that the monthly cost for service would be a burden also, I say Good on ya woosh for doing it and protecting your Investment and Most of all Protecting your current customers.

Bond is always returned to the client. A connection fee is not. It's very different. And using a high connection fee as a deterrent is a stupid policy. Even some rich people don't like to pay for overpriced items.

kotahidom: ... I no how most people talk to call center staff and how there manner changes if they don't get what they want,(again Tantrum scenario or perhaps renamed as 2 year old behavior) as I managed a call centre a couple of years ago, Customers forget that they are only talking to Staff members who only has limited power and is working to procedure and policies put in place by Management, Saying we will call you back is a tool call center staff practice as a way of disconnecting the call without hanging up on the customer, off course there is no intention of following though on the call back,

CSR with limited power should be able quickly escalate. Othwerwise is simply bad management processes.

If the technology powering the business process and used by the CSRs doesn't have the means to allow for redunds, cancellations or changes then it's not supporting the business and should be changed or replaced.

Justifying "we will call you back" without the intention of actually calling and as a tool to cut off a client without solving the problem just show how little the company you worked for cared for the customers.

Note in the last line I've changed from clients to customers. Yes, because clients are a continued business. Customers can buy somewhere, but not necessarily wish to come back, or do.

kotahidom: ... we are all to easy to complain and pass the blame instead taking a step back and thinking Well what did I do in that or this situation to cause the problem.

Pass the blame? If you pay for a service and it's not done there's no pass the blame. "What did I do in that on this situation to cause the problem"? Please, money is changing hands. What the person did to cause the problem was to subscribe to the service.

kotahidom: ... Telecom has done everything it can legally to destroy TelstraClear, Ihug, Slingshot, Woosh or any other Telco that it doesn't have a financial interest in. but whistle unsuccessful in destroying these companies it has done enough damage through it's Control of networks and services to stop these companies from becoming a major threat to its bottom line, however the only reason Telecom failed to destroy these companies is because they either are backed by other countries major Telco or they have senior management who are ex Telecom senior management and no how to play the Telecom Game!!! (Worth a thought!)

Did you stop to think that TelstraClear and Vodafone are many times bigger than Telecom New Zealand?

kotahidom: ... Come On If I can be man Enough to admit my Mistake in the Original posting over offensive word surely writers who have been boarder line slanderous, destructive and Unconstructive instead of Informative and helpful, can admit, withdraw and apologize, and if you cant Fellow readers I apologize for them and hope that you don't interpret there postings with the intention they were written in but interpret the issue about the product, and base you decisions on that.

If someone feels that Telecom, Woosh, TelstraClear, or Vodafone provides good or bad service they are welcome to post. There's no reason to invite people for a group therapy section.

kotahidom: ... WOOSH ROCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!

You sir, are a Troll.

freitasm

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#39275 22-Jun-2006 10:22

Based on our forum usage guidelines, and considering this thread to be a trollish one I am locking it.