Hi there, we are with Slingshot and they rolled us over their new line LLU system. We didn't like it, so I requested to be rolled back to the orginal exhange equipment. Joe (The Slingshot Rep) on the geekzone forum has been very helpful, and arranged to do just what I asked him. We got an automated email, saying we would be completely reconnected on the 20th of Feb. So the evening of the 19th, I want to make a phone call, but our landline was disconnected. Once again, I fired a message off to Joe I got a reply the next day (21st) in the morning saying that he had gotten hold of the technicians working at the exchange, and that we would be reconnected later on in the day. He said that our installation had been "delayed", and that the staff working on the problem didn't provide an explanation. Anyway, we are going into day 3 now, without a fully functioning landline. I sent an email off to Joe this morning, and throughout the day asking for updates, and he said that yet again, Telecom would promise reconnect us back to the wholesale, and finish our line work today. Yet it is 6pm, and that still hasn't happned yet. I'm not mad at Slingshot, because I feel that they have done all they can. We got compensated $150 credit to our account, and line work is a job of Chorus not Slingshot, and I feel that it is the Telecom NZ related companies that have let us down. Not Callplus themselves, and the guy that helped me has been very helpful.

Broadband on the other hand is unaffected, and it is working as good as ever.

Does anyone know what to do on this?

Thanks

[Moderator edit (MF): moved to correct forum, changed subject to reflect OTHER company]