I currently have a residental TelstraClear ADSL2+ connection, approximately 15 Mb/s down and 1 Mb/s up. I'd like something faster but I'm having great difficulty with finding anything. Not knowing which ISPs use Chorus gear and which have their own, I've written to a few already:
TelstraClear
First of all, back when VDSL was in Telecom/Chorus trials (more than a year ago), and before any local cabinets went in, I contacted TelstraClear (my current ISP at the time) and said that I was interested in VDSL. This was subsequently logged with Telecom as an interest request.
Recently I contacted TelstraClear again, kicking off a long exercise in frustration.
The BizNet Premium service looks great; 15 Mb/s down and 4 Mb/s up. I asked TCL three things:
1. Whether this could be used on a residential line,
2. If not, the cost of a business line,
3. How much the data blocks cost.
I received a short response stating that the service is not available residentially, and my other two questions were ignored. I didn't reply to this because I had other ISPs to ask.
Hosting Direct
The VDSL coverage map showed it ending a short distance from my house, but I asked HD to run a line test because I know that the map is only an approximation. It came back negative. I asked about future VDSL expansion and was told to ask Chorus.
Chorus
Told me to ask Hosting Direct.
Telecom
I contacted the business department, on the basis that businesses are probably more likely to want faster upstream. Telecom informed me that the highest speed offered is 1 Mb/s, and that all business services are the same speed as residential. I was given a form (which I filled in) to pre-register for fibre but it looks like this could be a long way off if I wait for the Chorus rollout.
Snap
I submitted a VDSL line check through Snap's site and got the same results as Hosting Direct (so evidently Snap is also using Chorus equipment). Like I did with HD, I asked about future upgrades and this time I got a little more information; Chorus has no published upgrade plans for my area and it is "highly unlikely" that an upgrade will happen.
CallPlus
I know that CallPlus has its own gear locally (a friend with Slingshot got ADSL2+ well before Chorus did any work on it) so I hoped that I'd get some different results. I submitted a Dedicated Internet pricing request but this too came back negative, with the all-too-familiar "too far from the exchange". I also wasn't given any pricing information despite specifically using the pricing request form.
Orcon
I asked whether Orcon offers anything faster than 1 Mb/s three days ago but as of this writing I haven't received a response. Based on what I've had from the other ISPs, I'm not holding my breath.
Where to from here?
The common problem seems to be distance from the Chorus cabinet, which indicates that the vast majority of ISPs are using Chorus gear. If I'm not mistaken, fibre doesn't have this issue, but I'm having great difficulty with finding an ISP that actually offers fibre services. Orcon and Telecom both say that they'll have fibre services later in the year, but there must be ISPs that offer something now. Who should I talk to?
Is fibre actually the best option or is there another technology I haven't thought of that may be better? The data limits on 3G are too low for any practical use so I probably need a wired service, but as you can see I've had a nightmare when trying to find one!
Help! :)