Faulty computer component - who pays for shipping?

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freitasm

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#966249 13-Jan-2014 15:17

As per Consumer:

"If you have to post or courier goods back to be repaired, you don't have to pay for those costs."

mattwnz

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#966286 13-Jan-2014 16:17

I have just been asked by a PC store to send a faulty product under warranty, back to their supplier directly, and they want me to use a courier to do this. I have emailed them back requesting a prepaid courier bag or ticket to do this. I wonder what their reply will be.
Actually they just replied to say that their terms on the sales receipt says that the purchaser has to pay the costs for returning items.

Lizard1977

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#978358 31-Jan-2014 21:55

Ok, so here's the latest.

The retailer accepted the RMA, and it was returned to the manufacturer who supplied a replacement. It was shipped yesterday, and arrived today. The original PSU was a Corsair AX 750 modular PSU. The replacement is the AX 760.

We went to install it in the case only to find that the white sleeved cables we had purchased separately when the PC was first built are only compatible with the AX 750. The AX 760 requires a completely different set of white sleeved cables, and our white cables won't fit at all, meaning they are now useless.

This leaves me wondering what my options are:
1. Cite the CGA for "consequential loss" - I doubt that this would succeed without major hassle on our part.
2. Sell the AX760 and try and buy a new AX750 - however, it seems that you can't buy them new anymore - they're all out of stock, both here and in the major overseas online retailers.
3. Sell the AX750 white cables and/or buy the AX760 white cables - but there doesn't seem to be anyone selling the AX760 cables in NZ; I don't think many people would pay much for used AX750 cables; overseas retailers (e.g. Amazon) won't ship the AX760 cables to NZ, and the cost + youshop makes it uneconomic.
4. Get hold of a sleeving kit and re-sleeve the factory black cables in white.

The reason why this is such a big issue is that this is the first PC my wife built, and the aesthetics were a major consideration behind her selections. She's really (REALLY) pissed off about this, and doesn't want to go with black cables. So I think the only real option is to get hold of a kit that would let us sleeve the cables in white ourselves.

Have I missed any viable options? How easy is it to sleeve the individual wires? I haven't looked up what the kit would cost, where to buy it from, so any advice there (I'm guessing Overclockers NZ might be a good start.

Any other thoughts or suggestions?

AHitman

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#980336 4-Feb-2014 21:42

Did you tell the retailer you intended to use different cables and did they confirm the unit was compatible?
If not then you don't really have a case.

"If you have to post or courier goods back to be repaired, you don't have to pay for those costs."
Wonder how this would go if you bought a large item (TV?) in Auckland and moved to Christchurch, you can hardly expect the shop to pay for return shipping.

However I would expect any decent store to pay for return shipping on faulty computers and components.

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