Was I sold a second hand/RMA item?

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lNomNoml

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#175212 21-Jun-2015 21:13

Without getting into too much detail as I still need to resolve this, I bought a PC monitor from an Auckland PC store and when I arrived home with it and opened it there was a chunk of polystyrene at the top that had broken off, thing is I couldn't find the missing chunk in the box, I thought nothing much of this at the time and powered on the screen. To my dismay it has a few dead pixels, which had me thinking that this was isn't a new monitor and must be a RMA item?

Sideface

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#1328851 21-Jun-2015 21:27

Whether or not it is an RMA item, you should send it back as it was faulty on delivery.

You should get a replacement or refund either way.

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Brumfondl

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#1328854 21-Jun-2015 21:30

Depending on the monitor, I would check the manufacturer's dead pixel policy. Some have zero tolerance but others allow for some and would therefore say the monitor is not defective depending on how many are actually dead :(

Batman

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#1328885 21-Jun-2015 22:10

packaging were both broken and incomplete!

lNomNoml

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#1328903 21-Jun-2015 23:03

Thanks for the reply's, hopefully will sort it out tomorrow.

richms

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#1328904 21-Jun-2015 23:06

Ive had issues with dead pixels and they came right so I was yay, dont need to deal with taking the screen off the mount and back, but then when I start gaming it comes back. Seems the desktop usage and gaming usage is different enough to make it stop being stuck for desktop use, and to come back on bright blue after a few mins of GTA or whatever.

Richard rich.ms

mattwnz

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#1328906 21-Jun-2015 23:08

If the polystryrene was broken, then it may have been dropped. Whatever the case contact the retailer to find out, as the packaging insde shouldn't be broken. Also depends on their retailers own policies, but from teh sounds of it it may have been returned by another buyer who wasn't happy with the dead picels, and it has been resold in the hope that the next buyer wouldn't notice. But if it has defects, then ask for a replacement. The CGA does say products must be free from minor defects. If it is a pricey screen you have purchased where you need a perfect display then tell the retailer. When LCDs first came out over 10-15 years ago (when an 18 inch screen was about 3k), I made it a condition that the screen be free from defective pixels. I did return a fair few, but these days as manufacturing has improved, they seem to be far more rare.

mattwnz

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#1328908 21-Jun-2015 23:10

richms: Ive had issues with dead pixels and they came right so I was yay, dont need to deal with taking the screen off the mount and back, but then when I start gaming it comes back. Seems the desktop usage and gaming usage is different enough to make it stop being stuck for desktop use, and to come back on bright blue after a few mins of GTA or whatever.

I don't believe true dead pixels will ever come right, as apparently they can be caused by dust during the manufacturing process. Apparently some types of pixel defects can come right by massaging the screen but I wouldn't try on a new screen.

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#1329377 22-Jun-2015 16:45

lNomNoml: Without getting into too much detail as I still need to resolve this, I bought a PC monitor from an Auckland PC store and when I arrived home with it and opened it there was a chunk of polystyrene at the top that had broken off, thing is I couldn't find the missing chunk in the box, I thought nothing much of this at the time and powered on the screen. To my dismay it has a few dead pixels, which had me thinking that this was isn't a new monitor and must be a RMA item?

At least one NZ store has earned itself a bit of a rep for doing that.