Very happy with Brother Printer servicing

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timmmay

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#228909 29-Jan-2018 17:04

My 2-3 year old Brother color laser printer started making a funny noise yesterday. I emailed Brother NZ on Sunday, who replied within an hour. They said it was a fault and asked me to call to arrange a time to service it. It has a 4 year warranty because I've only used Brother genuine toner - I'm low volume so I've only had to replace the black one once.

I called up, made arrangements, and their on-site service guy came this morning. Took him ten minutes.

From call to fix was less than 24 hours. That's impressive!

BuzzLightyear

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#1948261 29-Jan-2018 18:35

That’s the very reason I only buy brother for home. Local support and service.

Dynamic

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#1948262 29-Jan-2018 18:36

We've sold Brother laser printers almost exclusively to our SMB clients with low-medium print requirements largely because of this excellent warranty support, but your example is extraordinary!

We unfortunately did have one issue around 2 years ago where the same fault occurred three times in 6 months on a 2-3 year old printer, requiring a repair technician each time. Client was understandably getting a bit tetchy about it. We escalated it with Brother and our client was turned back into a fan of the brand.

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1cloud

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#1948263 29-Jan-2018 18:41

Dynamic:
We've sold Brother laser printers almost exclusively to our SMB clients with low-medium print requirements largely because of this excellent warranty support, but your example is extraordinary!

We unfortunately did have one issue around 2 years ago where the same fault occurred three times in 6 months on a 2-3 year old printer, requiring

I recommended to a local workshop 6 years ago when they start up the biz. The proprietor rejected the brand because his brother which in IT industry for many years ( mainy server has no confidence in the brand ) and ended up with fuji xerox.

It geting harder and harder to get toners for them now. 😁