Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


14061 posts

Uber Geek
+1 received by user: 2514

Trusted
Subscriber

Topic # 228909 29-Jan-2018 17:04
Send private message

My 2-3 year old Brother color laser printer started making a funny noise yesterday. I emailed Brother NZ on Sunday, who replied within an hour. They said it was a fault and asked me to call to arrange a time to service it. It has a 4 year warranty because I've only used Brother genuine toner - I'm low volume so I've only had to replace the black one once.

 

I called up, made arrangements, and their on-site service guy came this morning. Took him ten minutes.

 

From call to fix was less than 24 hours. That's impressive!





AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


Create new topic
244 posts

Master Geek
+1 received by user: 48


  Reply # 1948261 29-Jan-2018 18:35
Send private message

That’s the very reason I only buy brother for home. Local support and service.

2413 posts

Uber Geek
+1 received by user: 704

Trusted
Lifetime subscriber

  Reply # 1948262 29-Jan-2018 18:36
One person supports this post
Send private message

We've sold Brother laser printers almost exclusively to our SMB clients with low-medium print requirements largely because of this excellent warranty support, but your example is extraordinary!

 

We unfortunately did have one issue around 2 years ago where the same fault occurred three times in 6 months on a 2-3 year old printer, requiring a repair technician each time.  Client was understandably getting a bit tetchy about it.  We escalated it with Brother and our client was turned back into a fan of the brand.

 

 

 

 





"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

71 posts

Master Geek
+1 received by user: 8


Reply # 1948263 29-Jan-2018 18:41
Send private message

Dynamic:

We've sold Brother laser printers almost exclusively to our SMB clients with low-medium print requirements largely because of this excellent warranty support, but your example is extraordinary!


We unfortunately did have one issue around 2 years ago where the same fault occurred three times in 6 months on a 2-3 year old printer, requiring


 


 





I recommended to a local workshop 6 years ago when they start up the biz. The proprietor rejected the brand because his brother which in IT industry for many years ( mainy server has no confidence in the brand ) and ended up with fuji xerox.

It geting harder and harder to get toners for them now. 😁

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.