Office 365 on a Mac - Computer shutdown randomly and open Word Doc vanished

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Geektastic

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#233536 20-Apr-2018 13:41

I was working on a new document, got up to make a cup of tea and by the time I returned, the Mac had randomly shut down.

I logged back on and as usual, all the windows open when it shut down reopened, including Word.

Word was just blank (it usually seems to repopulate with what you were working on) and there is no sign of the document I was working on, nor of any Auto recover option.

It's Word For Mac v16.12 running under Office 365.

Any MS gurus have any ideas where my document might have gone?

Stu

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#1999852 20-Apr-2018 14:43

Haven't had this happen to me *knocks on wood*. Does this help? https://support.office.com/en-us/article/recover-files-in-office-for-mac-6c6425b1-6559-4bbf-8f80-4f038402ff02

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Geektastic

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#1999931 20-Apr-2018 17:23

Sadly it does not. My Mac does not even have the folder

/Users/<username>/Library/Containers/com.microsoft.Word/Data/Library/Preferences/AutoRecovery.

to which that article directs you. It exists up to Preferences in that path, but the specific file Auto Recovery does not exist.

Stu

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#1999967 20-Apr-2018 18:54

I didn't have the folder either until I went through the settings and changed the AutoRecover frequency, at which time the folder seemed to magically appear.

Office is so much slower to do anything on Mac, than a Windows PC. I don't know if it's the Mac or Microsoft, but I can almost make a coffee in the time it takes from hitting the Word icon until Word is ready to go.

It's as though Microsoft have something against Apple!? ;-)

People often mistake me for an adult because of my age.

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Geektastic

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#2000217 21-Apr-2018 10:42

It seems Autosave is only enabled if you are saving to Sharepoint...