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66 posts

Master Geek


#272847 20-Jul-2020 09:33
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Hi Team,

 

I have an export from LiveChat on Agent Performance and I am trying to get the Accepting Time/Not Accepting time to display in HH:MM 

 

Currently the HH component is displaying correctly, but the minutes have been converted into a number format.

 

Here is the screenshot of what it looks like in LiveChat:

 

 

Here is how it exported into Excel:

 

 

Any ideas or suggestions in the first direction is greatly appreciated. 

 

 


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Stu

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  #2525909 20-Jul-2020 09:38
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You'll need to edit the required cells (select cells, right click, edit cells) and change to time/date and pick your required format.

Off the top of my head. Not near a computer.




Keep calm, and carry on posting.

 

 

 

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  #2525920 20-Jul-2020 10:03
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Stu: You'll need to edit the required cells (select cells, right click, edit cells) and change to time/date and pick your required format.

Off the top of my head. Not near a computer.

 

Correct and it's very simple


 
 
 
 




66 posts

Master Geek


  #2525924 20-Jul-2020 10:05
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Hi - thank you for your quick reply.

 

The Format feature does not work with Time/Date because it does not have the right formats.

 

There is a custom format that will allow HH:MM, but when I convert the existing data, I don't get the desired result. I need the data to be a cumulative count of hours and minutes. 

 

When I try the custom format, it does not work either. 77:91 (which should be 77 hours and 51 minutes) converts to 21.## 
I've not quite figured out the logic behind it yet.

 

 


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  #2525933 20-Jul-2020 10:26
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Sparky787:

 

Hi - thank you for your quick reply.

 

The Format feature does not work with Time/Date because it does not have the right formats.

 

There is a custom format that will allow HH:MM, but when I convert the existing data, I don't get the desired result. I need the data to be a cumulative count of hours and minutes. 

 

When I try the custom format, it does not work either. 77:91 (which should be 77 hours and 51 minutes) converts to 21.## 
I've not quite figured out the logic behind it yet.

 

 

You need to convert the numbers to fractions of "24 hours", and then apply a format:

 

As an example, in a blank Excel spreadsheet, I've just done this in one cell:

 

=135.99/24

 

as a formula, which makes the value of the cell "5.66625", then set the cell-fomat to "[h]:mm" (right-click cell, format cells, select "custom", then in the "Type" field, enter "[h]:mm"

 

Result displays as:

 

135:59

 

 




66 posts

Master Geek


  #2525940 20-Jul-2020 10:41
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Thank you very much - this worked a treat.


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