Samsung Magician hangs at Firmware Update

Forums › Desktop computing › Samsung Magician hangs at Firmware Update - what can I do?

bla

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#290363 6-Nov-2021 09:09

Samsung Magician kindly offered to update the firmware on one of my SSDs (870 QVO 1TB).

I clicked the button and now it's been sitting at "Firmware Update is in progress" for ~22 hours. Task Manager says it's using ~15% of my CPU and ~2-20% of my GPU.

What do I do? Can I brick my SSD by shutting it down? Is there a chance it will eventually finish?

Linux

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#2808385 6-Nov-2021 09:35

Have you called Samsung support?

bla

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#2808387 6-Nov-2021 09:47

I messaged them on Facebook and got no reply

Linux

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#2808391 6-Nov-2021 09:53

messaged them on Facebook

As above did you call Samsung support?

Edit: taken away bluntness

bla

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#2808392 6-Nov-2021 09:54

Haha, alright. I'll try that next...

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#2808396 6-Nov-2021 09:57

bla:
Haha, alright. I'll try that next...

Sorry above reply did not mean to be so blunt personally I would call Samsung support

bla

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#2808407 6-Nov-2021 10:15

All good, I just though you really wanted to drive the point home that that would be the obvious thing to do :)

I've called them now, the callcenter guy had no clue what to do but said a technician would call me back. let's see...

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bla

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#2808417 6-Nov-2021 10:39

ok. got the pc to crash while trying to deactivate all software licenses that were tied to hardware, pressed the reset button, everything started back up and works. Maybe the update never got properly started, because Samsung Magician still offers to update the firmware...

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#2808424 6-Nov-2021 10:51

You could always try again now

bla

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#2808426 6-Nov-2021 10:54

oh yeah. maybe it'll brick this time! ;)

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#2808434 6-Nov-2021 11:06

bla:
oh yeah. maybe it'll brick this time! ;)

Good paperweight

fe31nz

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#2808603 6-Nov-2021 23:07

Firmware updates like that are pretty well managed these days. There are often two areas of flash big enough to store the firmware and it programs over the older one and only swaps to using it after it has verified it burned correctly. But it does depend on the device - I have no idea if your SSD actually does that.

When flashing something from Windows, I have always found it is best to do it immediately after a reboot, before Windows has had a chance to get itself all screwed up as it eventually does.

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#2808611 6-Nov-2021 23:44

I have had antivirus screw up drive firmware updates in the past.

Richard rich.ms