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timmmay

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#302380 19-Nov-2022 08:37
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My new Dell 25" Ultrasharp monitor is great when it works, but when it resumes from sleep it shows the following screen / message.

 

"Unsupported audio format. Please set the audio output on your audio player to Pulse Code Modulation (PCM) if available."

 

Usually this screen shows up for a fraction of a second, then it goes dark again. Sometimes I get actual static for 3-5 seconds before it goes dark. This repeats until I hold the power button to turn the computer off. When I turn the computer on again it's working. Once it comes back the OS spends ages checking the disks.

 

I've read about this on the Dell forum, apparently it's to do with the HDMI port sending sound, even though the monitor has no speaker and nothing is playing. The standard solution is to use Display Port, but my work laptop uses that, so I need to get the HDMI port working. I've gone into Windows sound preferences and deleted the Dell monitor as an output device. With nVidia cards there's an option to disable sound, but my AMD software "Adrenaline edition" doesn't seem to have that feature anywhere I can find.

 

Does anyone have any suggestions? I'll call Dell support Monday when they open, but I hope Geekzone can solve the problem before then :)

 

 

 

 

 


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timmmay

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  #2998337 19-Nov-2022 11:53
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As far as I can tell the only solution for people with Raedon video cards is to use the DisplayPort connect. I've swapped my work laptop to HDMI which should be fine given I have it set to never turn the monitor off. I'm not super impressed given this problem has been affecting Dell monitors for at least ten years.




richms
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  #2998338 19-Nov-2022 11:55
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Static is usually HDCP flaking out. Perhaps a splitter that helps with HDCP would get you an unprotected output that the monitor is happier with?





Richard rich.ms

timmmay

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  #2998450 19-Nov-2022 14:25
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The message suggests the problem is with audio over the HDMI cable. My old monitor very occasionally showed static on the same PC but it was only transient. I've switched to DisplayPort which has avoided the problem for now.


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