Has my NAS failed?

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Geektastic

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#303270 28-Jan-2023 23:33

I have a four bay Seagate NAS Pro.

Amongst other things, it’s got music files on it which are accessed via Roon. I noticed the other day that one of the albums wasn’t showing and found none were.

The NAS is plugged in and the 1,2,3,4 numbers are lit. The power is lit. The two line dot matrix display shows nothing at all and the arrow keys are unresponsive.

It doesn’t show up on the laptop either.

Any ideas?

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#3028625 28-Jan-2023 23:39

Too little information.

- Is this also the case after a power off and reboot? (Don‘t do this at the moment, it is just a question about the current state of the NAS!)

- There is a non field-replaceable battery in the NAS. Could it be empty and need replacement?

- Is it on a UPS or could it have been exposed to mains voltage fluctuations?

- Did you happen to have a thunderstorm with a lightning strike nearby? I ask to rule out that the network hardware has been affected by induced voltages via the network cable.

- And the most important question: Do you have a backup?

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Geektastic

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#3028631 29-Jan-2023 00:29

Tinkerisk:

Too little information.

- Is this also the case after a power off and reboot? (Don‘t do this at the moment, it is just a question about the current state of the NAS!)

- There is a non field-replaceable battery in the NAS. Could it be empty and need replacement?

- Is it on a UPS or could it have been exposed to mains voltage fluctuations?

- Did you happen to have a thunderstorm with a lightning strike nearby? I ask to rule out that the network hardware has been affected by induced voltages via the network cable.

- And the most important question: Do you have a backup?

1) Yes it is

2) Don't know

3) No and yes, although nothing else in the house has any issues

4) No

5) Sort of (some files are duplicated elsewhere)

Tinkerisk

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#3028635 29-Jan-2023 03:25

Before I advise you to do something wrong by remote diagnosis, I recommend you to contact the customer service, as it says in the user manual under NAS OSrescue that one can lose data in the wrong procedure of possible three. My guess, but it's only a guess, is that the battery is dead and the NAS may have lost its configuration, since the HDDs are running.

Geektastic

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#3028660 29-Jan-2023 09:49

Ok thanks. I’ll try that and see. I’ll report back!

Rickles

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#3028684 29-Jan-2023 11:25

Can you still access the NAS interface using a browser?

richms

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#3028698 29-Jan-2023 12:11

Have you turned it off and on again yet? Its just a computer so you know, when they crash you do what you do with computers.

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#3028702 29-Jan-2023 12:23

richms:
Have you turned it off and on again yet? Its just a computer so you know, when they crash you do what you do with computers.

Yes. Did nothing.

Geektastic

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#3028705 29-Jan-2023 12:24

Rickles:
Can you still access the NAS interface using a browser?

Not sure. I couldn’t remember how last night.

I’ll look it up when I get back later and try.

Geektastic

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#3029222 30-Jan-2023 09:50

Although I have accessed it via browser before, I can't remember how to do so and am having trouble finding the information amongst the billions of things Google throws up when asked!

As soon as I figure it out I will revert.

Geektastic

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#3029224 30-Jan-2023 10:01

I found the IP address that Roon was mapped to for the music folder.

It returns "server not responding" if you enter it into a browser.

Geektastic

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#3029225 30-Jan-2023 10:10

Also Seagate appear to have abandoned support for the device. Even trying to download the manual gets "page not found" on their website.

Customer service is currently offline too.

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#3029340 30-Jan-2023 10:53

Geektastic:

Also Seagate appear to have abandoned support for the device. Even trying to download the manual gets "page not found" on their website.

Customer service is currently offline too.

Can you find anything for it using https://archive.org

Rickles

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#3029363 30-Jan-2023 11:34

It is not uncommon for Windows to 'lose' the network link to external devices, and in particular a NAS.

Sometimes simply refreshing the IP configuration helps re-establish the link.

Tinkerisk

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#3029780 30-Jan-2023 20:21

Geektastic:

Also Seagate appear to have abandoned support for the device. Even trying to download the manual gets "page not found" on their website.

Here it is.

Dratsab

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#3029787 30-Jan-2023 21:31

Assuming you're running a flavour of Windows, open a command window and type "arp -a" (without the quote marks) to see what the IP addresses of devices in your network are. If the IP address you believe your NAS has doesn't appear, could it have changed to something else?

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