Win 11 not coming back from Screen sleep

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WyleECoyoteNZ

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#304207 13-Apr-2023 21:43

Hi all,

Having some periodic drama with Windows 11 not 'waking' from screen off after X time.

I currently have the settings as when plugged in, turn screen off after 30 minutes, and put the device to sleep after 3 hours.

PC is a relatively new build (in the last 3 months), running a Sapphire Pulse RX 6650 XT. All drivers are up-to-date. The screen itself is a AOC Q27G2S. PC is connected to screen via HDMi cable

Sometimes when the screen goes off, you can wiggle the mouse and it all comes back, but other times, it's a case of holding the power button, and shutting the whole thing down and starting again.

Anyone have any ideas what might be causing all of this?

gehenna

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#3063352 13-Apr-2023 21:50

Allow usb to stay awake in device manager?

WyleECoyoteNZ

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#3063361 13-Apr-2023 22:08

gehenna:

Allow usb to stay awake in device manager?

Will give this a try. Both keyboard and mouse are wireless.

gehenna

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#3063480 14-Apr-2023 08:25

bluetooth or with a wireless dongle?

Lias

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#3063582 14-Apr-2023 10:42

WyleECoyoteNZ:

Windows 11

Found the problem :-P

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Kookoo

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#3063625 14-Apr-2023 12:59

WyleECoyoteNZ:

Hi all,

Having some periodic drama with Windows 11 not 'waking' from screen off after X time.

I currently have the settings as when plugged in, turn screen off after 30 minutes, and put the device to sleep after 3 hours.

PC is a relatively new build (in the last 3 months), running a Sapphire Pulse RX 6650 XT. All drivers are up-to-date. The screen itself is a AOC Q27G2S. PC is connected to screen via HDMi cable

Sometimes when the screen goes off, you can wiggle the mouse and it all comes back, but other times, it's a case of holding the power button, and shutting the whole thing down and starting again.

Anyone have any ideas what might be causing all of this?

Had the same problem with Windows 11 on my Lenovo Tiny with an AMD chipset and an AOC screen. I struggled with it for a few months, sometimes unplugging/plugging the HDMI cable would help, sometimes it would be the power button.

Any external USB HDD plugged into your machine? This seemed to be the culprit for me. Unplug the USB HDD, run Windows 11 repair from online source. After reboot, plug the the USB HDD back in. Been working fine for the last couple of weeks. Fingers crossed.

Hello, Ground!

Gurezaemon

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#3063655 14-Apr-2023 14:02

I had similar issues. It might pay to have a look in the BIOS - my mobo (MSI) had a 'Resume using USB device' option disabled - yours may have something similar. Once I enabled that, all the issues went away and everything worked just as it was set in Windows 11.

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WyleECoyoteNZ

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#3063734 14-Apr-2023 19:43

gehenna:

bluetooth or with a wireless dongle?

Wireless, Logitech Unifying receiver. I will note that the USB receiver is on a USB Hub

WyleECoyoteNZ

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#3063735 14-Apr-2023 19:44

Kookoo:

WyleECoyoteNZ:

Hi all,

Having some periodic drama with Windows 11 not 'waking' from screen off after X time.

I currently have the settings as when plugged in, turn screen off after 30 minutes, and put the device to sleep after 3 hours.

PC is a relatively new build (in the last 3 months), running a Sapphire Pulse RX 6650 XT. All drivers are up-to-date. The screen itself is a AOC Q27G2S. PC is connected to screen via HDMi cable

Sometimes when the screen goes off, you can wiggle the mouse and it all comes back, but other times, it's a case of holding the power button, and shutting the whole thing down and starting again.

Anyone have any ideas what might be causing all of this?

Had the same problem with Windows 11 on my Lenovo Tiny with an AMD chipset and an AOC screen. I struggled with it for a few months, sometimes unplugging/plugging the HDMI cable would help, sometimes it would be the power button.

Any external USB HDD plugged into your machine? This seemed to be the culprit for me. Unplug the USB HDD, run Windows 11 repair from online source. After reboot, plug the the USB HDD back in. Been working fine for the last couple of weeks. Fingers crossed.

I do have external USB HDD attached. Where did you run the Windows 11 Repair from ? Which online source ?

Kookoo

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#3063750 14-Apr-2023 19:55

Shift-Restart, and enter recovery mode after reboot. It gave me the option to use online source when repairing. No URL required.

Hello, Ground!

gehenna

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#3063777 14-Apr-2023 22:59

Wireless, Logitech Unifying receiver. I will note that the USB receiver is on a USB Hub

Is the hub powered or unpowered?