Browser client side exception when browsing paknsave.co.nz & newworld.co.nz

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ANglEAUT

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#310669 11-Nov-2023 13:05

Hi. Is there anybody out there that can help me troubleshoot this? I believe this is some config or flag I've set in my Firefox browser.

The above happens only when I drill down to the item level on paknsave.co.nz or newworld.co.nz. Browsing the main site is not a problem. I momentarily see the product before the page goes white with the error.

The exact error I receive is: Application error: a client-side exception has occurred (see the browser console for more information).

Problem is, I don't understand the above screenshot of the browser console. I believe this is a setting I've changed somewhere because it also happens in private / incognito mode. Other browsers on my PC do not have this issue.

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freitasm

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#3158274 11-Nov-2023 13:37

Do you have a "privacy" plugin or have disabled telemetry? This is what the last item seems to relate to.

The first item seems to be related to Enhanced Tracking Protection.

It's a fine balance between trying to hide everything and getting things to work.

cddt

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#3158275 11-Nov-2023 13:39

Can you start firefox with a new profile and check if the same occurs.

E.g. run firefox -p or firefox.exe -P depending on your OS.

ANglEAUT

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#3158278 11-Nov-2023 13:59

freitasm:

Do you have a "privacy" plugin or have disabled telemetry? This is what the last item seems to relate to.

The first item seems to be related to Enhanced Tracking Protection.

It's a fine balance between trying to hide everything and getting things to work.

Yes, I have Privacy Badger & uBlock Origin extensions enabled.However, restarting the browser with all add-ons disabled did not resolve the issue.

It certainly is a fine balance. That's why I am perplexed. I don't regularly visit these two websites, so don't know what change would have caused it.

cddt: Can you start firefox with a new profile and check if the same occurs.

New profile is the same as other browsers, i.e. the site works.

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Oblivian

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#3158372 11-Nov-2023 17:22

Check for site settings, under the bung profile at the address bar. For blocked pop-ups or location settings.

Likely enabled so can't offer you to change stores or show the right regional pricing for the product so bombs.

Contrary to claims it seems some online pricing doesn't always Match in-store and can vary between stores (but regional mailer offers usually have to)

ANglEAUT

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#3158432 11-Nov-2023 22:17

Oblivian: ... For blocked pop-ups or location settings. ...

I also thought it might be location blocking, but tried that in the other browsers. The sites still worked.

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Oblivian

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#3158433 11-Nov-2023 22:33

So if it's only that profile, export pws and reset it?

It's gotta be a profile specific setting if a new one is fine.

ANglEAUT

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#3158439 12-Nov-2023 02:54

Oblivian: So if it's only that profile, export pws and reset it?

It's gotta be a profile specific setting if a new one is fine.

See below

freitasm: ... The first item seems to be related to Enhanced Tracking Protection.

It's a fine balance between trying to hide everything and getting things to work.

Over time, I've made several changes to about:settings. If I reapply those changes in the new profile, the problem will not be resolved. I was hoping that somebody could help me understand the errors to find out which setting is breaking the site?

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