RE: Testimonials for PCONLINESHOP

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HairyScot

182 posts

Master Geek

#41838 23-Sep-2009 20:11

Since the previous thread on this subject is frozen I have opened this one to perhaps get some more up to date info on PCONLINESHOP's after sales and warranty services.

I purchased a Western Digital 500GB IDE HDD from them in August 2008 and am now having problems with the drive (CRC and bad sectors).
Western Digital give a 3 year warranty on the drive, so I assumed that PCONLINESHOP would do the same.

I applied to PCONLINESHOP for an RMA on the 18th. of this month, and when I had heard nothing by the 23rd. I called their help number several times but got no response.
Eventually I tracked down a couple of mobile numbers via their parent web site, Rainbow Technology. The guy who answered said he would check into it but said he thought I should deal directly with Western Digital via their RMA service.

Anyone have any idea what it would cost to ship an HDD to Singapore?

vinnieg

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#257996 24-Sep-2009 09:34

Yeah PC Online is a horrible horrible place, check the GPForums retailer experience thread(Just type that in google). I've had issues with them too and in the end just forgotten about RMA'ing anything and just bought something from a different company...at my expense of course, but it saved the hassle.

If they quoted the 3 year warranty on their website, they should technically just replace the drive? When dealing with companies such as: Computer Lounge, Playtech, PP, Ascent. They have all sent me out a self addresses courier ticket or paid my postage and then once in their workshop, tested it and sent me a replacement.

Um to Singapore, without insurance but with tracking, around $20NZD

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

xpd

Geek @ Coastguard NZ
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#258001 24-Sep-2009 09:48

But be aware that some HDD manufaturers (Seagate for example) want the HDD packaged in a certain way or they can be picky about repair/replace as they could say it was damaged due to lack of decent packaging... decent packaging raises size/weight costs for shipping.

I think weve used PCOnline for a few bits and pieces but havent had to return anything yet.....

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

Asmodeus

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#258005 24-Sep-2009 10:03

I returned a 500GB Seagate Drive to them (well, to Rainbow technologies) and they fixed/replaced it nd sent it back. Took a little while but no hitches

rvangelder

352 posts

Ultimate Geek

#258039 24-Sep-2009 11:40

I too have had no issues.
Also, would recommend PlayTech - just did RMA with them. Got my number on Sunday (who works Sunday??), sent Tue, replacement received Friday.

xpd

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#258043 24-Sep-2009 11:57

Yup, Playtech +100 :)
We use them as our main supplier at work, Paul and the team there are right on it and sort things out for us in the blink of an eye :)

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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HairyScot

182 posts

Master Geek

#258051 24-Sep-2009 12:49

After a few emails and telephone calls, I received the following from PCONLINESHOP :-

"Because we only provide 1 Year RTB Warranty for all parts, You have to contact with Western Digital Manufacture by yourself, Otherwise, we can help you to send faulty items to manufacture, but we will charge for handling fee and freight."

This despite the fact that the purchase was made on 24th. August 2008 (4 weeks over 1 year !!!) and that WD have a 3 year warranty!!!

I guess future purchases will be made elsewhere.

Kyanar

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#258340 25-Sep-2009 14:04

Find out who their supplier is, and contact them yourself. It'll probably be someone like Morningstar, Ingram Micro or Renaissance. At the very least, the distributor can have a stern talking to with the retailer.