Problems upgrading V12 N95 firmware

Forums › Legacy mobile platforms (Windows Mobile, Palm OS, Web OS, Symbian, Meego, Blackberry) › Problems upgrading V12 N95 firmware

mailmarshall

349 posts

Ultimate Geek

#15982 18-Sep-2007 23:34

Hi

I tried to upgrade my firmware to V12, everything was goign well until it got to 80% or so and then my phone screen went blank. The phone was FULLY chraged before I did the upgrade.

Now the phone doesn't even startup - all I get is the cover buttons all lite up and nothing on the screen.

Anyone else have this? Is the phone bricked.. piece of absolute junk!!!

I tried to update the firmware again and the Nokia Software Upgrader just says Unplug the battery and try again??

I am in Wellington - can anyone suggest a place to take this piece of absolute junk???

I have tried the hard reset thing but no luck.. 3,# and the green green button plus turning it on all at the same time.

Help plz.

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3000 posts

Uber Geek

Trusted

#87105 18-Sep-2007 23:57

It's not 100% reliable, especiallly with cheaper PC's or cheap data cables. Drat Drat Drat and Double Drat.

Try the hard reset by holding the keys down for the whole time, mine needed that then it was right.

it sounds like it was almost through so you might be able to recove it.

mailmarshall

349 posts

Ultimate Geek

#87116 19-Sep-2007 08:25

Paradoxsm: did you haev the same probs?? There doesn't seem to be too much about the problem on Nokia's website.. I am so worried that I have bricked the damn thing!!

mailmarshall

349 posts

Ultimate Geek

#87154 19-Sep-2007 12:03

Latest on the saga - took it down to the repair shop and they said foreign phone (Hong Kong) so no repair... Hmmm expensive waste of money that was!!!

Anyone know someone in the trade that does flashing of phones and has the right cables?

ninjabear

460 posts

Ultimate Geek
Inactive user

#87223 19-Sep-2007 19:02

You said your mobile went blank after 80% did you unplug it while the computer was still progressing?

The mobile is suppose to turn off and on during the upgrade

Plug your mobile back in and run the software updater again and make sure you don't unplug anything during the upgrade

I've upgraded 10 mobiles with the nokia software updater and all my mobiles are imported from nokia hong kong and all went fine .Nothing wrong during the upgrade

mailmarshall

349 posts

Ultimate Geek

#87278 19-Sep-2007 22:29

Ninjabear, I left it as it was and yet the phone stil didn't install the firmware.

I reinstalled Nokia Suite and Firmware upgrader just a few min ago and then tried to run the upgrade again but it doesn't even see the phone. When I go to USB devices I cant even see it - even though all the lights are on!!!!!

Just need to know how to get into 'boot loader mode' and then perhaps I could reflash it....

mailmarshall

349 posts

Ultimate Geek

#87308 20-Sep-2007 08:16

Some more on the story - a friend who dropped his fone , which was bought overseas, has also been refused to be fixed by the NZ Nokia Care Centre (the outfit that fixes the phones).

Baiscally the line is anything bought overseas wont even be looked at ,even if you want to pay them to look at it.

upsilon

84 posts

Master Geek

#87338 20-Sep-2007 11:41

That's pretty pathetic on Nokia's behalf, surely these devices come with a global warranty or something, ring the comcom maybe?

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mailmarshall

349 posts

Ultimate Geek

#87369 20-Sep-2007 14:40

Mmm yes you would think so - but NO!! Nokia says what the country Nokia Care Centre (which in NZ is a monopoly owned by one firm) people do is upto them. If I want my phone fixed take it back to hong Kong!!

toii

160 posts

Master Geek

#87379 20-Sep-2007 15:24

So if you happen to be a business traveller from overseas spending time in New Zealand with your Nokia phone that was purchased outside of NZ you can't get it fixed here even if you are willing to pay? I wonder if the same sort of policy applies with Nokia service agents in Australia and other countries. Imagine if laptop manufacturers were to do the same thing? You could be working overseas for a while as I often do and find that if your laptop breaks you cant get it fixed. I don't think that would go down too well!

ninjabear

460 posts

Ultimate Geek
Inactive user

#87476 21-Sep-2007 02:34

mailmarshall: Mmm yes you would think so - but NO!! Nokia says what the country Nokia Care Centre (which in NZ is a monopoly owned by one firm) people do is upto them. If I want my phone fixed take it back to hong Kong!!

I can send it back to Nokia Hk for fixing for you but you will need to pay the charges.

Nokia Hk Charges $60 to do that just to look at the mobile but I am unsure the charges occur after that

If your mobile is from nokia Hong Kong and its still under warranty then Nokia Hk will repair for free.

Just a note that if your mobile is purchased from Hong Kong it does not necessary mean its from Nokia HK.It could be a parallel imported mobile from Hk

At the back of your mobile just underneath the battery..Do you see a warranty label?

ninjabear

460 posts

Ultimate Geek
Inactive user

#87477 21-Sep-2007 02:35

Nokia hong kong regulation is if the mobile is not purchased from them they will fix it but a charge of $60 will need to be payed first.

ninjabear

460 posts

Ultimate Geek
Inactive user

#87478 21-Sep-2007 02:37

upsilon: That's pretty pathetic on Nokia's behalf, surely these devices come with a global warranty or something, ring the comcom maybe?

Unfortunately mobiles do not have international warranty

Sony portable audio electronics ie discman,mp3 players, minidisc players,digital cameras have international warranty but you can only apply it from Sony Hong Kong.

Sony NZ is wrong into saying that there is nothing as international warranty because the international warranty sheet states New Zealand is one of the many countries that is liable if there are any problems

ninjabear

460 posts

Ultimate Geek
Inactive user

#87479 21-Sep-2007 02:41

Also I wouldn't even buy any mobiles from Vodafone or thru Nokia NZ so don't regret purchasing your mobile overseas.

Where did you purchase your mobile from?
From a Shop in HK?Thru trademe?

I always purchase my mobiles thru Sony Ericsson,Motorola,Samsung,Nokia Hong Kong that is because it is cheaper there,there's no logo

If there are any problems they don't drag and take like 1 month to fix.It only takes like 4-5 hours to fix a mobile thru them unlike Nokia NZ here which takes 1 month.

NZ is a wee.. bit slow

mailmarshall

349 posts

Ultimate Geek

#87492 21-Sep-2007 08:23

Thanks Ninjabear. I am away from Wellignton for the next few days so will get in touch when I get back. Really appreciate ya help.

billgates

4705 posts

Uber Geek

Trusted

#89498 4-Oct-2007 15:10

ninjabear:

Also I wouldn't even buy any mobiles from Vodafone or thru Nokia NZ so don't regret purchasing your mobile overseas.

Where did you purchase your mobile from?

From a Shop in HK?Thru trademe?

I always purchase my mobiles thru Sony Ericsson,Motorola,Samsung,Nokia Hong Kong that is because it is cheaper there,there's no logo

If there are any problems they don't drag and take like 1 month to fix.It only takes like 4-5 hours to fix a mobile thru them unlike Nokia NZ here which takes 1 month.

NZ is a wee.. bit slow

At most it takes mobilefone repair 2 weeks (majority) to fix the phone in NZ so dunno where the 1 month came from? and it takes less time here in NZ to fix the phone than it is to send it to overseas (parallel imports) and get it fixed over there. 3G dosent works in some phones (parallel again!) and if something goes wrong with the phone then pay shipping charges to parallel import company in NZ (to ship from any city excluding auckland since its RTB policy back to the company in NZ and then they ship it to overseas country). You also get the chance to buy extended warranty for the phone in NZ which is $60 for 3 years for a $1000 phone, so there is that peace of mind as well!

Do whatever you want to do man.

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