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bjorn

192 posts

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#171508 21-Apr-2015 08:48
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I have a Nokia Lumia 920, well did until it was made into a expensive paper weight.

I upgraded to Windows Phone 10 to check it out, found it was far too buggy to even try out as it wouldn't detect my SIM card after a reboot.
After doing some Googling, I found the downgrade method was to use the  Windows Phone Recovery Tool, unfortunately at the time I didn't come across all the people getting there phones bricked using the same tool.

After installing the tool I ran through the process, everything looked fine. It downloaded the 8.1 image and rebooted my phone to start flashing it, this is where it all turned to custard. A message pops up stating it had lost connection and to do a soft reset using the volume down and power combo and then retry the process again.

This is all good and well however the computer detects the phone as being in Nokia Emergency Connectivity now and the Windows Phone Recovery Tool will not detect it at all. The phone does not respond to and soft reset commands, just a nice black screen of death.

Anyway after much research I find that many many users are facing the same issue from using the Windows Phone Recovery Tool and not just limited to those using it to downgrade there phones.


This quoted from the TechNet forum:

 

"This issue is not exclusive to the Windows Technical Preview, and affects Windows Phone 8.x users as well, including those running 8.1 and devices that have never joined the preview. I personally fall into the latter category, my 521 running 8.1 at the time of the issue.

 

 

 

The issue is with the Windows Phone Recovery Tool and it's method of flashing. In rare cases, for unknown reasons [to users, including me], the flashing process can fail in early stages causing the bootloader to be corrupted and the device to be sent into emergency mode as is normal when the device is corrupted in such a way that it cannot boot. My personal recommendation at this moment is to avoid the Windows Phone Recovery Tool. In the event of necessity to rollback to Windows 8.1 for Windows 10 devices, or to refresh the firmware with a fresh copy for malfunctioning Windows 8.x devices, please use the Nokia Recovery Tool, also known as the Nokia Software Updater, or the Nokia Software Updater for Retail. This is known to work and be safe for flashing devices, and works with any Lumia Phone, permitting your version is up to date."

The main reason for posing here is for some feed back from the local Nokia or Microsoft reps that I know look at these forums.

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xpd

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  #1288256 21-Apr-2015 09:00
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And potential fix.... although not guaranteed to be able to fix already bricked devices... but should prevent it occurring in the future.








       Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

 

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bjorn

192 posts

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  #1288266 21-Apr-2015 09:18
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xpd: And potential fix.... although not guaranteed to be able to fix already bricked devices... but should prevent it occurring in the future.






It still doesn't fix devices sitting in the Nokia Emergency Connectivity mode with a fried bootloader nor are they acknowledging the problem is far wider than just the lumia 520, 521's

wasabi2k
2096 posts

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  #1288293 21-Apr-2015 09:45
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wowsers - I feel lucky I was able to recover my 1020 after trying windows 10 on it.

The SIM issue is common - just do a hard reset then don't restore a backup. Bit late for it now though.



bigreddog
197 posts

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  #1288395 21-Apr-2015 12:07
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Good to know - currently using my 1020 with Windows 10 - really like the look and feel etc, but too slow and battery life not good enough to replace my daily driver (which is my 930) just yet.  Planning on keeping it on Windows 10 through the new releases anyway.

bjorn

192 posts

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  #1288529 21-Apr-2015 14:31
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Do you think the Consumer Guarantees Act covers this sort of thing?

The phone is no longer fit for purpose.

MikeB4
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  #1288532 21-Apr-2015 14:33
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bjorn: Do you think the Consumer Guarantees Act covers this sort of thing?

The phone is no longer fit for purpose.


unlikely, they will see it as you were author of your misfortune by installing pre-release software. MSFT also give very clear warning about this.

bjorn

192 posts

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  #1288538 21-Apr-2015 14:39
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The issue is with the restore software which has no warnings at all not the pre-release software installed on the phone.

8.1 users using the Phone Recovery Tool have also had there phones bricked.

 
 
 

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MikeB4
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  #1288540 21-Apr-2015 14:43
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bjorn: The issue is with the restore software which has no warnings at all not the pre-release software installed on the phone.

8.1 users using the Phone Recovery Tool have also had there phones bricked.


You still installed pre-release software on your device, MSFT are very clear as to the risks involved. It was the installation of that pre-release software that has ultimately resulted in you 'bricking' your device.
There is no way that MSFT is responsible or its reseller.

Regs
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  #1288579 21-Apr-2015 15:32
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whereabouts are you located?  perhaps we could try using a different recovery tool to flash a retail image back on.  send me an email to regan dot murphy @ Microsoft dot com and we can go from there.




BrentR
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  #1288600 21-Apr-2015 15:47
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Regs: whereabouts are you located?  perhaps we could try using a different recovery tool to flash a retail image back on.  send me an email to regan dot murphy @ Microsoft dot com and we can go from there.


Regan could assist in Auckland, I could assist in Wellington if needed

bjorn

192 posts

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  #1289050 22-Apr-2015 11:00
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Thanks guys, I appreciate the offers. I've flicked Regan an email for a start.

Regs
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  #1290982 24-Apr-2015 16:54
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This phone lives again and is waiting to be reunited with its owner :)

Also,
- Windows 10 preview has been updated to *hopefully* prevent some 'bricking' issues from
- Recovery tools got an update to prevent this 'bricking' for other users

NB: Windows 10 is still an early tech preview - recommend that you only install it on a backup phone at this stage...




bjorn

192 posts

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  #1291085 24-Apr-2015 19:58
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Regs: This phone lives again and is waiting to be reunited with its owner :)

Also,
- Windows 10 preview has been updated to *hopefully* prevent some 'bricking' issues from
- Recovery tools got an update to prevent this 'bricking' for other users

NB: Windows 10 is still an early tech preview - recommend that you only install it on a backup phone at this stage...


Thank you for saving the day :) 

Abo

Abo
78 posts

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  #1291321 25-Apr-2015 15:14
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Flashed my phone multiple times so must be a bit lucky to not brick it.

ISO stable windows 10 on phones

Kiwiprobie
155 posts

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  #1294605 30-Apr-2015 22:02
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I never had this problem, did you use the updated version of the Recovery Tool

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