Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


acostes

2 posts

Wannabe Geek


#20058 12-Mar-2008 07:16
Send private message

Last week I synchronised my Sony Ericsson phone with my computer.  A few days ago I wanted to update the contacts and so attempted to synchronise again.  The usb cable connection apparently had a problem and, according to the Last Synch Status, 1033 items were synchronised.  In actuality, they were lost.
My phone has lost almost all the contacts (no pattern obvious as to which are still in there.  On the computer in Outlook, it appears that the contacts are intact.  However, there are so many that I have no way of knowing if they are all there or not.
My business depends on my having these contacts and I cannot afford to lose them.
Is it better to try to synchronise again using the merge option so no data is lost, restore my computer to a date BEFORE I synchronised the second time, UNDO the synchronisation (IF SO, HOW???), or something else.
PLEASE HELP if you are confident in what you suggest.
Thank you.  I really owe you if you can help.

Create new topic
weatherman
99 posts

Master Geek


  #116051 12-Mar-2008 07:49
Send private message

Hi Acostes,

Firstly, it would help if we knew what model SE phone you are using....

I own and use an elderly but absolutely reliable SE P900 smartphone, which also has this synch capability.

My understanding is that you can't undo a synchronisation once its on the handset. You could, however, delete the remaining contacts that are shown - probably a good idea.

My advice would be to first, back up your contacts info on your PC. In the unlikely event of everything going pear-shaped, at least you won't have lost those!

Second, I'd repeat (very carefully and slowly) the steps required to carry out a new synchronisation, but I wouldn't attempt to use that "merge" option, as frankly I wouldn't trust the SE software to get it right!

Doing a System Restore on your PC at this stage shouldn't be necessary, and may even introduce further complications..

Good luck, and let us know what the outcome is!

Cheers,

George

acostes

2 posts

Wannabe Geek


  #116053 12-Mar-2008 08:03
Send private message

Hi George.
Thanks for that email. The phone is a k750i.  You suggest that I back up the phone onto my computer. In actuality, that is all I was trying to do in the first place.  In your experience, would that just be using the synch system?  My choices are overwrite device, overwrite computer, merge.  Is there another way to backup my phone?  Forgive my ignorance...I am an impostor on this site as I am anything but a computer geek.
Thanks again,
Anna

 
 
 
 


freitasm
BDFL - Memuneh
68482 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #116054 12-Mar-2008 08:04
Send private message

If you know you still have your contacts' information in Microsoft Outlook, you can probably follow these steps:

0. Make sure you have a backup of your Outlook PST file.
1. Hard reset the phone to bring it back to factory defaults - this will also reset the sync status
2. Create a new sycnhronisatio pair
3. Synchronise

Also if you have a sync software on your PC make sure to delete any sync pairing there before plugging the phone.

All the contacts should then be transferred to the phone because it's a new "pairing".




 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure


Create new topic




News »

Amazon introduces new Echo devices
Posted 25-Sep-2020 11:56


Mad Catz introduces new S.T.R.I.K.E. 13 Mechanical Gaming Keyboard
Posted 25-Sep-2020 11:34


Vodafone NZ upgrades international submarine network
Posted 25-Sep-2020 09:09


Jabra announces wireless noise-cancelling airbuds, upgrade existing model
Posted 24-Sep-2020 14:43


Nokia 3.4 to be available in New Zealand
Posted 24-Sep-2020 14:34


HP announces new HP ENVY laptops aimed at content creators
Posted 24-Sep-2020 14:02


Logitech introduce MX Anywhere 3
Posted 21-Sep-2020 21:17


Countdown unveils contactless shopping with new Scan&Go tech
Posted 21-Sep-2020 09:48


HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36


GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45


Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56


New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13


Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37


NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27


Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.