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acostes

2 posts

Wannabe Geek
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#20058 12-Mar-2008 07:16
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Last week I synchronised my Sony Ericsson phone with my computer.  A few days ago I wanted to update the contacts and so attempted to synchronise again.  The usb cable connection apparently had a problem and, according to the Last Synch Status, 1033 items were synchronised.  In actuality, they were lost.
My phone has lost almost all the contacts (no pattern obvious as to which are still in there.  On the computer in Outlook, it appears that the contacts are intact.  However, there are so many that I have no way of knowing if they are all there or not.
My business depends on my having these contacts and I cannot afford to lose them.
Is it better to try to synchronise again using the merge option so no data is lost, restore my computer to a date BEFORE I synchronised the second time, UNDO the synchronisation (IF SO, HOW???), or something else.
PLEASE HELP if you are confident in what you suggest.
Thank you.  I really owe you if you can help.

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weatherman
99 posts

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  #116051 12-Mar-2008 07:49
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Hi Acostes,

Firstly, it would help if we knew what model SE phone you are using....

I own and use an elderly but absolutely reliable SE P900 smartphone, which also has this synch capability.

My understanding is that you can't undo a synchronisation once its on the handset. You could, however, delete the remaining contacts that are shown - probably a good idea.

My advice would be to first, back up your contacts info on your PC. In the unlikely event of everything going pear-shaped, at least you won't have lost those!

Second, I'd repeat (very carefully and slowly) the steps required to carry out a new synchronisation, but I wouldn't attempt to use that "merge" option, as frankly I wouldn't trust the SE software to get it right!

Doing a System Restore on your PC at this stage shouldn't be necessary, and may even introduce further complications..

Good luck, and let us know what the outcome is!

Cheers,

George

acostes

2 posts

Wannabe Geek
Inactive user


  #116053 12-Mar-2008 08:03
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Hi George.
Thanks for that email. The phone is a k750i.  You suggest that I back up the phone onto my computer. In actuality, that is all I was trying to do in the first place.  In your experience, would that just be using the synch system?  My choices are overwrite device, overwrite computer, merge.  Is there another way to backup my phone?  Forgive my ignorance...I am an impostor on this site as I am anything but a computer geek.
Thanks again,
Anna

freitasm
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  #116054 12-Mar-2008 08:04
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If you know you still have your contacts' information in Microsoft Outlook, you can probably follow these steps:

0. Make sure you have a backup of your Outlook PST file.
1. Hard reset the phone to bring it back to factory defaults - this will also reset the sync status
2. Create a new sycnhronisatio pair
3. Synchronise

Also if you have a sync software on your PC make sure to delete any sync pairing there before plugging the phone.

All the contacts should then be transferred to the phone because it's a new "pairing".




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