Gosh. it has been 5 weeks to get my H6365 fixed due to a screen crack. and boy the Visual Group people mucked with me so much and citing that they are waiting for their australia partner to get a quote back to them on the price.

HP Service Center said it will be covered under labour warranty but cost of part will be on user, and i clearly understood that. and I was directed to drop the device in, then the Visual Group people should know where to send it to (Australia).

So dropped the device in, but it has been sitting there for 3 weeks. then last week, it's over in australia finally, but no work being carried out. Today called up and was told will contact me whenever they hear anything back... (yeah right! they said that all the time, saying will contact me, but reality is that, they don't give the customer a feedback at all!)


So throught out this, i have called HP complain department and told them the story over and over. and finally today, the action has carried out. HP NZ resolution team is calling Visual Group manager to put top priority with the repair, and possible HP will pay for everything. Which is good...


Did i mention that HP complain department gives me callback (3 times) in the last 2 hours? that's more than Visual Group ever did (which is none)...


So anyway, my advice is that... whenever you are getting any new products, check to see how is the manufacturers' service centers are like. more often not, it is the service center that give the bad image for some reputable manufacturer (like HP)... I threaten HP that if this is the case with their service center partner, i am staying away from all HP's products. (which i do own few HP-Compaq products...)


I think i will write a formal letter to HP NZ to let them know the whole story again and suggesting to them to look for another service partner, and another letter to Visual Group GM about their poor services... ...

think about it, would you like to be mucked about for 5 weeks with no feedback? I think NOT!

Kel.