Looking for some help. 

 

I purchased a brand new Xbox One from Harvey Norman and three days later Kinect stopped working. So took it back to them for a fix/replacement. 

The said all they could do was send it back to Microsoft for repair and flat out refused to replace it themselves or give me a refund. Said it was Microsoft's policy that they had to send it back to them. 

Anyway two weeks later and its still away getting looked and and no one at Harvey Norman can give me a real update. 

This seems like real BS to me buying something then it braking in three days and sill without it two weeks later. Is this really what Microsoft expect or are Harvey Norman just mucking me around and legally they should replaced it.  

I just don't know if I should be angry at Harvey Norman or Microsoft.