Hi all, need some advice. After many years of very slack internet connection, I started looking around for an alternative, turns out I didn't have many options as I live rurally. The option I went for was Uber based in Whangarei, it has been great to have decent speeds after all these years but a couple of weeks ago, went to get on my laptop and could only access Youtube and Trademe.
After ringing Uber it appeared that my youngest had been playing Black- ops online with his mates and they had a run in with someone else and they had DDossed us so Uber had pulled the pin on us. They reset us and we were away again, unfortunately it has happened again on Sunday just past, my son swears there hadn't been any trouble that he was aware of, when I rang Uber to get them to reset us again the guy told me that if this keeps happening they will cut us off ( not sure how that is in a legal sense ) he mentioned a 3 strikes ultimatum.
I asked what we can do to prevent it happening again, his suggestions were, don't play online, take headphone off my son. This makes me sad as my youngest has some physical special needs and he never asks for much in life so I was hoping some of you good people could give me some advice or thoughts on what we can do. Thank you in advance, Mark.