ASUS ROG Ally Z1 Extreme, warranty repair

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kingdragonfly

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#312741 13-May-2024 18:15

The ASUS ROG Ally Z1 sells for at least NZ $1,300

Some videos making the rounds about ASUS ROG Ally Z1 Extreme being anti-consumer.

They're not wrong about limited consumer protection for Americans.

ASUS Scammed Us

Gamers Nexus

ASUS breaks your ROG Ally if you don't pay $200 for warranty repairs: SCAMMING COMPANY!

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cddt

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#3229914 13-May-2024 19:04

Summary in a paragraph rather than a 30 minute video?

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Jase2985

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#3229917 13-May-2024 19:14

cddt:

Summary in a paragraph rather than a 30 minute video?

Asus will make up faults, not repair genuine faults, and try and get money out of you using short timeframes and essentially bullying tactics.

heavenlywild

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#3229919 13-May-2024 19:17

Jase2985:

cddt:

Summary in a paragraph rather than a 30 minute video?

Asus will make up faults, not repair genuine faults, and try and get money out of you using short timeframes and essentially bullying tactics.

Isn't this how it mostly works across all brands? Take your money happily but shifts blame etc when things go wrong?

Jase2985

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#3229936 13-May-2024 19:26

heavenlywild:

Isn't this how it mostly works across all brands? Take your money happily but shifts blame etc when things go wrong?

yes and no.

Say you need to replace the whole screen which works fine because of a tiny scratch on the case, but not mention fixing what it was originally in for.

Thankfully we have better consumer protection here

cddt

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#3229944 13-May-2024 19:56

But help me understand how this affects us in NZ, because as far as I'm aware Asus doesn't sell directly to consumers. Therefore the onus is on the retailer to repair or replace under the CGA.

Or am I missing something?

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cokemaster

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#3229954 13-May-2024 20:16

Its true: Consumers can hold retailers feet to the fire and so won't necessarily be impacted by the Asus games.
However - it ends up screwing retailers who then have to deal with Asus for repair/replacements (who are already competing with offshore websites).

Having Asus play fun and games also will screw consumers who buy the devices online/from non-NZ companies... who literally have to rely on the online/non-NZ companies policies or the Asus warranty (whatever thats worth at the moment).

The best outcome we can hope for is that Asus takes a long hard look at themselves and start taking warranty issues seriously. A good class action lawsuit in the US might help focus their attention too.

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ezbee

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#3229969 13-May-2024 21:14

We may be lucky here and may it remain so.

Video actually covers video card, laptop problems as well.
Gamers Nexus got involved due to large volume of issues they saw being reported.

I suppose problem becomes 'yours' if your retailer sends it back to ASUS.
ASUS then report, oh there are these 'user' fault/misuse/tamper damages, sorry it will cost you.

Most people will stop there.

Even if you go to Disputes Tribunal.
Its your word vs the vendors technical expert.

Warranty systems rely on the vendor being trustworthy.

Hopefully the ANZ warranty/repair centers don't get hit with having to meet the USA or other region record of low return/warranty costs.
'What's up with you guys down under, you are costing us a fortune'.

I do remember years ago when there were a large number of cellphone water damage cases.
People reported that they had not got them wet let alone dunked.
You got comebacks from vendors about sweaty pockets, or a rain shower you did not notice.

A few years later and apparently people must have stopped sweating and getting caught in sudden showers while waving their phone around, so it ceased to be such a thing?

Then there was scab rust on generations of cars that were our fault for not meticulously washing and waxing and garaging them properly.
Second hand Japanese cars arrived and you know what.

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cddt

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#3230269 14-May-2024 14:31

cokemaster:

Its true: Consumers can hold retailers feet to the fire and so won't necessarily be impacted by the Asus games.
However - it ends up screwing retailers who then have to deal with Asus for repair/replacements (who are already competing with offshore websites).

Then I suppose retailers will stop selling the products of manufacturers who won't stand behind their products, and ultimately the problem solves itself.

There's a reason parallel importing ("grey market") is legal in NZ - because we're a small market and many companies who sell direct to consumers in large countries wouldn't consider selling direct to consumer here.

The CGA is the other side of the coin, to stop retailers from importing whatever crap they can and washing their hands of it, the responsibility for the products they sell has to legally sit with them.

If you purchase from a non-NZ company then you are the importer and your legal recourse depends on the jurisdiction in which the sale was made...

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kingdragonfly

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#3233406 22-May-2024 10:59

I'm reading there are similar complaint about ASUS motherboard: ASUS trying to fob off customers for warranty repairs, with lies and excuses.

It's a pity because I used to buy their "Republic of Gaming" ROG parts, but no more.