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10 posts

Wannabe Geek

#37098 7-Jul-2009 15:02
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Hi, went to play some xbox today only to discover that it had broken again - no video is showing (searched this problem on google and it seems to be related to the RROD). It is about 2 years 4 months old and still under RROD warrenty. I've already sent it off to MS 2 times and I'm sick and tired of my xbox breaking again and againg and would like to know if it was possible to use my consumer rights to get a refund or replacement.


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180 posts

Master Geek

  #232271 8-Jul-2009 08:18
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from the Ministry of Consumer Affairs

Rights against a manufacturer or importer
You can sometimes choose a remedy from either the manufacturer of the goods or the trader you bought the goods from. Going to the manufacturer or importer is useful when the trader has gone out of business or is unreasonable to deal with.

You can go to the manufacturer or importer if:

the goods you buy are not of acceptable quality
the goods are different from a description given by the manufacturer
there are no spare parts or repairs available and you were not told this when you bought the goods
the manufacturer does not provide what is promised in their warranty.
The manufacturer is not liable if the problem is caused by someone else or by a cause independent of human control, such as an earthquake or some other natural disaster.

You can ask the manufacturer or importer to:

give you some of the money back to make up for the drop in value of the goods caused by the fault. But if you have an express guarantee given by the manufacturer saying they will repair or replace the goods you have to first give them an opportunity to put the matter right
pay for any damage caused by the goods when they became faulty (consequential loss).

so for a third failure I would say that they have had more than ample opportunity to 'put it right' however this still means you have to take action against them which could cost and as you are looking at getting "some of the money" back as you will never recover full retail price it may be better just to fix it again and wait for the next generation of consoles.

225 posts

Master Geek

  #234149 11-Jul-2009 17:24
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Your best option would be to buy a brand new arcade, failure rate is pretty low compared to the older ones, pretty much guaranteed to last a few years. You can pick them up for quite cheap now, probably under $300 on special. Just use your old harddrive/memory card.

Every time you return the 360 you have now, they will either send you back your exact one fixed, but it will only break again or a different one but an older model that will still break again. I'd go with an arcade. Microsoft is 'planning' to have the 360 life cycle for 10 years, so it still has another 5+ years to go, so i'd still recommend getting an arcade knowing it will be hassle free for the next few years.

533 posts

Ultimate Geek

  #234177 11-Jul-2009 19:04

one of todays topics covers your situation, could be useful

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