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1574 posts

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#37818 19-Jul-2009 00:30
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My Playstation 3 has just fallen ill to the infamous "Yellow Light Of Death", and inevitably it is 4 months out of warranty. Urrgh... Arrgh!!

I was wondering if anyone has had the same thing happen. If so, what was your experience dealing with Sony (for both in-warranty and out of warranty ps3's). Did they fix it for you free of charge (if out of warranty)?

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  #236830 19-Jul-2009 10:28
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Ignore the Warrenty.. Ring up who you bought it from and ask them to fix it under the CGA. How old is it?




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  #236850 19-Jul-2009 12:29
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LennonNZ: Ignore the Warrenty.. Ring up who you bought it from and ask them to fix it under the CGA. How old is it?





1 year and 4 months. Which makes me really mad!
I could maybe understand if it was just out of a two or three year "extended warranty", but 4 months out of the stock standard '1 year warranty' is just down right ridiculous!!

Purchased from Harvey Norman.

 
 
 
 


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  #236874 19-Jul-2009 13:39
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Don't panic take it back, as LennonNZ said CGA will cover this.

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Geek


  #237157 20-Jul-2009 13:20
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I just fixed one of these, not the easiest job, and not guaranteed to work. If you can't get fixed through Harvey and don't want to spend the money through Sony then give it a go. Called reflowing, have a look at YLOD videos on you tube, good tutorial by gilksy.

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  #237172 20-Jul-2009 14:46
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Don't let anyone tell you that as it is outside the warranty period you will have to pay for it yourself. If this happens explain that the Consumer Guarantee Act stipulates that goods must last a reasonable period and 16 months for a $700 plus electronic item is not reasonable.

If you get no joy ask to speak to the manager, if you get no joy there ask to speak to the area manager and so on.

Just remain polite and stick to your guns. This repair shouldn't cost you anything.

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  #237173 20-Jul-2009 14:47
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the CGA gives NO time frame.. it says (don't quote me) a reasonable amount of time and yes it should last longer than 12 months.



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  #237179 20-Jul-2009 15:10
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Thanks Guys, very helpful.
Yes I had seen the videos from gilksy about how to fix it yourself. Some people had good success, others did not - maybe they weren't doing it right.

Anyway, I just felt that this sort of thing just should not happen to a product that is deemed by the President of SCEA, Kaz Hirai, to be a "10 year life cycle" - Link: http://www.gamesindustry.biz/articles/hirai-forecasts-10-year-life-cycle-for-playstation-3 .

Hypocrites aye. Gotta love 'em!!

Will let you know the outcome soon when I take it back.






 
 
 
 


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  #237182 20-Jul-2009 15:22
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See: http://www.consumer.org.nz/reports/consumer-guarantees-act/comments/253#comment-253

And:

http://we-fearless-ones.blogspot.com/2009/05/playstation-3-durability-courts-ruling.html

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  #237198 20-Jul-2009 16:35
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dontpanic42: Thanks Guys, very helpful.
Yes I had seen the videos from gilksy about how to fix it yourself. Some people had good success, others did not - maybe they weren't doing it right.

Anyway, I just felt that this sort of thing just should not happen to a product that is deemed by the President of SCEA, Kaz Hirai, to be a "10 year life cycle" - Link: http://www.gamesindustry.biz/articles/hirai-forecasts-10-year-life-cycle-for-playstation-3 .

Hypocrites aye. Gotta love 'em!!

Will let you know the outcome soon when I take it back.

To be fair, he's talking about the life cycle of the platform, not the product itself.



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  #237223 20-Jul-2009 17:20
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bazzer:
dontpanic42: Thanks Guys, very helpful.
Yes I had seen the videos from gilksy about how to fix it yourself. Some people had good success, others did not - maybe they weren't doing it right.

Anyway, I just felt that this sort of thing just should not happen to a product that is deemed by the President of SCEA, Kaz Hirai, to be a "10 year life cycle" - Link: http://www.gamesindustry.biz/articles/hirai-forecasts-10-year-life-cycle-for-playstation-3 .

Hypocrites aye. Gotta love 'em!!

Will let you know the outcome soon when I take it back.

To be fair, he's talking about the life cycle of the platform, not the product itself.


Agreed. But he did say

"We're not going to ask the consumers to suddenly buy another PlayStation console in five years' time and basically have their investment go by the wayside," he added.

I would take this as a testiment to his view about the longevity/durability of said "PS3 investment".

Irregardless, 16 months is not long enough!

I appreciate all of your input guys.

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  #237350 21-Jul-2009 08:22
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Let us know how you get on. I find printing out the CGA and highlighting the relevant part helps :)



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  #250221 24-Aug-2009 21:16
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Hi Guys,

Just wanted to provide an update on my Yellow Light of Death situation.

I took it back to Harvey Normans.
The first thing that the tech bay guy said was that it was out of warranty. I  politely said that I already realized that it was out of warranty, but was very unhappy that this had happened 4 months out of the warranty period, and he got the idea that I was leaning toward the CGA side of things.
He then said that they would contact Sony about the problem and that Sony would make a decision about what they would do.

I gave them two weeks and decided to ring back and check on the situation. Harveys had heard nothing from Sony.

Another week later I called Harveys again but still no word from Sony. On that same day they called me back to say that Sony had actually called to say that they were going to replace the unit as a gesture of "good will".

So another week after that I received another call to say that my replacement unit was waiting for me to pick up.

So all-in-all it has taken me about 4 weeks to get back a working PS3.

I have recently picked the unit up and although Sony said that it would be a refurbished unit, it looks pretty new to me (i.e. I checked for any scratches, and wear on the usb ports, HDMI socket etc..... and there didn't seem to be any noticable wear.) So if it is a new/fairly new unit I am happy enough about that. Maybe they replaced all the worn parts/sockets/panels... I don't know.

I still think this is quite a long time to wait though.

And they all lived happily ever after.

The end.

On a side note - does anyone know if the newly annouced 3.00 firmware will be for the 1st gen PS3, or is it just for the new Slim? I am currently on 2.80.

Once again, thanks for all the helpful advice. Smile

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  #250283 25-Aug-2009 08:48
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re the firmware update, this is one of the questions I've asked to be put to Sony in the questions thread. I expect it will be a universal update for all types of PS3. Whilst the hardware is different inthe slim one, the features seem very similar and the software seems similar at this stage so I wouldn't worry. I believe 3.00 will be for everyone, and it's supposedly available around 1st September.

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  #250322 25-Aug-2009 11:29
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dontpanic42:

Irregardless


I know this is OT, but it's either "regardless" or "irrespective".

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  #250324 25-Aug-2009 11:48
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friedCrumpet:
dontpanic42:

Irregardless


I know this is OT, but it's either "regardless" or "irrespective".


lol.  I was about to post this!  Irregardless is NOT a word!

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