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freitasm

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#131034 6-Oct-2013 17:32
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Just received this email:


Dear customer, I'm sorry to inform you that due to an incident we had to close your account permanently. We are no longer able to run an anonymization service due to legal issues we are facing.

We had to handover all customer’s information to the authorities unfortunately. They might contact you if they need any details about the case they are working on. The following information was handed over: your name, billing address and phone number provided during purchase and any documents we had on file (for example scan of your ID or driver’s license if you have provided these to our billing department).

We are also sorry we are not able to refund you, however if you wish your money back, please open a dispute on PayPal or file a chargeback with your credit card company. This is the only way we can refund you as our bank account is frozen during this investigation. We recommend you to do this as soon as possible as we can't guarantee all customers will get their money back. We apologize once more this had to happen.

Yours sincerely,
Uzair Gadit
PureVPN founder


Their webpage continues to show the same content as before, with no notice of this change.

I am not too worried as I registered with them and used for a trial and never done anything else - not even paid them. But I'm sure some people will be worried...




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khull
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  #908833 6-Oct-2013 17:39
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Thanks for the info - haven't used them but I do use VPN for geolocation purposes (banking etc)

Batman
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  #908837 6-Oct-2013 17:43
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I wonder what happened?




Involuntary autocorrect in operation on mobile device. Apologies in advance.


jbard
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  #908841 6-Oct-2013 17:45
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The email was fake:

https://twitter.com/purevpn/status/386700121053736963

What is possibly worse is it seems their whole customer database has got into the wrong hands.



freitasm

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  #908844 6-Oct-2013 17:48
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Correct, just got confirmation the email is fake:


 

Start Time: 10/06/2013 04:47:02
End Time: 10/06/2013 04:48:25
Operators: Dmitry Rybolov
Transcripts: 
09:47:05 Dmitry Rybolov: Hello and Welcome to PureVPN.com, How may I help you ? :)
09:47:18 Hello Dmitry. Just got an email that apparently comes from your founder Uzair, saying the service is being shutdown.
09:48:09 Dmitry Rybolov: Please ignore the email, due to some hacking attempt or DDoS attack our security system has blocked the access of all users client area but you may use the VPN service. Please retry after a short while. All your details are safe and you will be sent an email regarding the same







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itspurevpn
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  #908866 6-Oct-2013 18:43
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Hi Guys!

Thank you for your support GeekZone!

As our blog and twitter confirmed it was a fake email sent to PureVPN Customers. However, our VPN service is functioning 100% fine and there is no interruption whatsoever.

While we are further investigating the actual cause. Please check out our blog for further clarifications and updates: http://www.purevpn.com/blog/fake-email-to-clients-update-1/

We are also keeping our customers updated every minute through our Twitter channel. Please follow us on twitter @purevpn for further updates.

Thank you everyone!

PureVPN Team!




PureVPN Team

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