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Antonia

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#15706 4-Sep-2007 09:22
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Hi, this is my first post so please be gentle ...

I have a Canon PIXMA MP810 printer with a BU-20 bluetooth unit attached. My laptop is an Acer Aspire 5100 with XP Service Pack 2 and it has a Bluetooth USB dongle from DSE.

Until last night I was able to print through bluetooth. However, I found the printing a little slow, so went to switch to the USB cable and the two (printer and laptop) would not connect. I ended up uninstalling and reinstalling the printer driver, and this corrected the problem. However .... in the process it looks as though I have now lost the bluetooth connection.

Here's what I can see and what I have tried:

On the LCD panel on the printer, I can reach the Bluetooth settings menu which according to the printer manual indicates that the Bluetooth comunication is enabled.

In Blue Soleil, the printer has been found and is paired. I can also connect to the Serial Port Service.

However, I cannot print - the printer is showing as offline in Control Panel/Printers and Faxes.

In Control Panel/Bluetooth Devices, when I use the Add Bluetooth Device wizard and check the box that says my device is set up and ready to be found, a message comes up saying Windows cannot find any Bluetooth device. So, I go back to the Options tab to check the box that says Turn Discovery On, but when I click OK I receive a message that says the discoverability settings and connection settings could not be saved.

I spent all night googling this error, and tried a couple of fixes: 
1. Reinstalling the printer driver
2. Uninstalling the Bluetooth USB device in Device Manager and updating

But I still cannot print - the printer is still showing as offline in Control Panel/Printers and Faxes. I feel like I am going around in circles. Can someone please offer me a step-by-step solution?

Thanks so much!!

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freitasm
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#85241 4-Sep-2007 09:34
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Have you checked the Printer condfiguration itself? Since you have changed the pairing it could have been assigned another address/port. Open Printers, right-click the Printer and select Properties to see if the system is looking at the correct port - it's probably looking for the USB still...




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Antonia

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  #85247 4-Sep-2007 09:48
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I had the same feeling, I might have set something up incorrectly ...

In Properties, COM5 serial port is assigned. This is the same port as set up in the Quick Connect in Blue Soleil, and the same port that is showing in the remote device status screen for the printer in Blue Soleil.

freitasm
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#85249 4-Sep-2007 09:51
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Sounds good then... Rebooted the PC?





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Antonia

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  #85255 4-Sep-2007 10:18
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Rebooted, but still no luck.


Antonia

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#85268 4-Sep-2007 11:32
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Success! I don't know what I did, but I kept playing with the printer settings and the Blue Soleil settings, and finally it worked! I can now print through Bluetooth and USB!

I still have the issue with Control Panel/Bluetooth Devices saying that it can't turn doscovery on, and Windows is unable to find the printer but as long as I can print, I think I can live with that!

Sorry I can't be more specific about the fix, but thanks for your help!

Antonia.

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