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#1907 20-Jul-2004 08:20
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Hi!

I'm having a really frustrating time with my 2 week old Logitech dinovo bluetooth keyboard.

First, let me describe my home PC setup. I have an "old" machine running a AMD K6-2 on a FIC VA-503+ motherboard which has the USB riser card offering 2 USB ports. Operating system is Windows 2000 Professional. All relevant motherboard and logitech drivers are installed.

At work I use the same keyboard (why leave such a beauty behind :)) but hooked up to a Intel motherboard with a PIII 1GHz running Windows XP Pro. Once again, all relevant drivers running.

On the work PC this bluetooth runs without a hitch. But it's the home PC that's the trouble.

I cannot figure whether it is the USB port, the bluetooth hub, the Widcomm BT software, the Logitech software or the Win2K stuff that's causing the fault or whether it is in fact a very old faulty motherboard. What happens is that every now and again (say, anywhere from every 5 to 20 minutes) the logitech bluetooth hub will switch off. Reconnecting the hub to the USB port will not bring it back and only after some waiting time will I get the to start functioning again. The logitech hub is most happy with being connected to both the USB port and the keyboard port at the same time (keyboard port is an old AT with a PS2 converter).

I've just run "verifier.exe" to see which drivers were messing about, and it seems when this happens Windows2K uninstalls a few drivers, including "btwusb.sys", "hidusb.sys" and one or 2 others.

Anyone every experienced this with this product or any of these products?

When reconnecting the hub to the USB port I might be able to get the blue light to come on, but sometimes it doesn't. I have a Datafab smartmedia reader which powers up most of the time on these USB ports, but occassionally it just won't.

Short of upgrading motherboard and to WindowsXP, what can be done to get this running properly on Win2K on such an old motherboard?

I honestly suspect the USB port, but I'm not discounted Win2K as the culprit.

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freitasm
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#7270 20-Jul-2004 08:34
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How is the power management set for the USB ports? Open the device manager, scroll down to the USB and open the properties for the USB Root Hub devices. Change to Power Management and uncheck the option that allows the OS to turn these off to save power.

Also, some old motherboards had problems with USB, and I think VIA was one of them. Check what chipset you're using.




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#7271 20-Jul-2004 08:42
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Nah, there's no power management panel on the USB root hub panel under device manager. There's a power section, but that just indicates how much power each port requires at present.

It currently indicates 500mA available per port, 2 ports provided with one connected to a "Generic USB Hub (2 ports)" (which would be the dinovo bluetooth receiver) and that requires 300mA.

Yeah, it's a VIA chipset. Should I begin to cry and finally get the DFI NFII Ultra Infinity I've been hunting for for my AthlonXP sitting in the cupboard?

As another note, I have had power management turned off in Win2K and in the BIOS.

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#7272 20-Jul-2004 08:53
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If this VIA is too old, then it really could be a problem. Old I mean around five years...




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#7274 20-Jul-2004 09:26
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Oh, joy, I bought it in 1999. :P Built on a 5-year upgrade plan. Typical. :)

As an intermediate fix would it be possible to purchase a PCI addon card to provide a USB port or 2 separate from the motherboard stuff? Or I wonder if I'll just be faced with another problem there and just have the added feature of an empty wallet.

A ATEN PCI card costs US$75 (!!), a Sunix is $35 and a Belkin around $40!

And in the timespan of typing up this message, searching a price on a Belkin USB PCI card online, we've managed to disconnect 3 times leaving me stranded with no mouse.

I have come to the realisation that I need to go fetch myself a beer.

Now, where to get a DFI NFII Ultra Infinity Rev A+ for under $100...

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#7275 20-Jul-2004 09:37
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Yes, I think and add-on card should work. But I'm not sure...




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#7276 20-Jul-2004 09:53
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I'll hopefully find out tomorrow. Dealer price here indicates a Flash brand USB 2.0 card with 3 ports for under US$10. VIA chipset though, but it's not the old stuff.

Will try and get one tomorrow and see what happens.

I have re-enabled power management in the BIOS, been running for a while now without a problem, but will see in the next 30 minutes.

Thanks for your help with this.

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#7306 21-Jul-2004 07:54
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Re-enabling power management did nothing. Bluetooth hub disconnected about 30 minutes after my last post.

Picked up a USB 2-port hub PCI card this morning for under US$20. Based on the OPTi fireplex chip. Ran it all day at work, it's running now here at home. For the first time using this keyboard I have access to it at boot time to get into the BIOS.

So that was the problem. Thanks freitasm, for steering my search in the right direction. It was definitely the VIA USB implementation on this motherboard.

 
 
 

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#7307 21-Jul-2004 08:03
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Great stuff it's working now... And without having to buy a new motherboard!




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#7308 21-Jul-2004 09:06
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It crashed. :P Another DRIVER_IRQL_NOT_LESS_OR_EQUAL error from win2k in openhci.sys driver. openhci.sys is part of the bluetooth installation or related stuff. I am 1 version behind on the Widcomm bluetooth stack stuff, but the newer version didn't graft at all.

Running though it definitely is. :) I'm happy. For now.

It's just a delay to the new motherboard purchase. Just got to pick between DFI or ASUS, both strong contenders for the AthlonXP, but I honestly do not need to spend more money on a glow-in-the-dark motherboard. :)

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#7309 21-Jul-2004 10:01
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The crashed driver seems to be related to the new USB PCI device, not the Bluetooth...




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#7310 21-Jul-2004 10:30
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No, it was installed when the bluetooth device was added the first time, before the new PCI thing crashed. 3 or 4 crashes so far this evening, but a long time apart. Got me enough time to find details on an ASUS board. :)

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