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Forums › LAN (ethernet/Wifi/routers/Bluetooth) › Can't access my default gateway(?) on my Dell XPS 13

mojojojo

42 posts

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#208710 24-Feb-2017 10:03

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I've setup and reset this modem a million times in the past and this is the first time I've tried to change the wifi password on my new laptop. For some reason I can't figure out why I can't access 192.168.1.254 on my laptop.

I double checked the address with the modem booklet, ipconfig and in my wifi profile in the network settings. I keep getting "This site can't be reached" in my browser. I've tried different variations such as 192.168.1.1 / 192.168.0.1 / 192.168.1.64 None of which have been successful.

So far I haven't come across any solutions online that have worked. As a last resort I tried someone else's computer. Lo and behold, it worked on the first try (192.168.1.254). Just based on this, I'm convinced that the problem is with the Dell XPS 13 (or just mine) since it seems to be the only device I have that can't access the modem's user interface (I've tried it on my phone and tablet - both Apple).

The modem is a Huawei (I think) from Telecom/Spark. MY laptop is the Dell XPS 13 (new 2in1) running on Windows 10.

If anyone has had this problem or is willing to help me solve it, that'd be great.

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tigercorp

668 posts

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#1725549 24-Feb-2017 10:15

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Can the Dell browse the internet ok?

What are the results of the ipconfig - the IPV4 address, Subnet Mask and Default Gateway?

sbiddle

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Biddle Corp

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#1725552 24-Feb-2017 10:23

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Have you tried a different browser? It's always possible you've got some sort of proxy enabled that's causing this.

mojojojo

42 posts

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#1725559 24-Feb-2017 10:50

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Yep. Tried both Chrome and Explorer. I should install Firefox and try it out.

Even gone as far as disabling the firewall on my anti-virus (kaspersky).

mojojojo

42 posts

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#1725565 24-Feb-2017 10:59

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Windows IP Configuration

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::b891:df75:54f9:5805%7
IPv4 Address. . . . . . . . . . . : 192.168.1.64
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.{5348BEA1-281B-486D-888A-54A46193A325}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

trig42

5810 posts

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#1725584 24-Feb-2017 11:33

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Do you have any third party Antivirus software running?

Can you browse the Web?

Have you tried rebooting the router?

Rickles

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#1725702 24-Feb-2017 15:11

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This sort of silly thing happened to me often, particularly after setting up portable hot-spots, access points, or wifi extenders ... and with both desktop wifi and laptops. Immediately after gaining access to the interface, making changes and exiting all went fine, as did the AP or extender thereafter, BUT could not access the interface again!

Sometimes it cleared over 24 hours, sometimes clearing browser cache worked, other times using ipconfig release/renew at Command Line worked. Freakily random and annoying

yitz

2075 posts

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#1725705 24-Feb-2017 15:18

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What does it say under "This site can't be reached"

For example:

(server) refused to connect. (ERR_CONNECTION_REFUSED)

(server) took too long to respond (ERR_CONNECTION_TIMED_OUT)

The connection was reset. (ERR_CONNECTION_RESET)

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Rickles

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#1725746 24-Feb-2017 16:33

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Just did a test using portable wifi hotspot dongle ... gave the 'site cannot be reached' message until I cleared the browser's cache/browsing data, then it worked.

yitz

2075 posts

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#1725749 24-Feb-2017 16:43

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Is this the HG630b ?

If so try https://192.168.1.254/

I think I have came across something similar.

mojojojo

42 posts

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#1725971 24-Feb-2017 22:33

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I uninstalled the anti-virus that came with the computer (Norton, I think) and installed Kaspersky Total right after I bought it. Other than that, it has whatever Windows 10 has. I've had some notifications pop up over the first week about both Windows and Kaspersky's firewalls being switched off. Over the last few days, I haven't gotten those. Not sure if that's relevant. I've switched Kaspersky's firewall on and off but it makes not difference. I have yet to try doing the same with Windows but wouldn't know how.

Can't believe I didn't even think of clearing my cache and cookies. Unfortunately, no success. Problem still persists :(

Restarted the modem. Still nada :(

Tried 192.168.1.254 again:

This site can’t be reached

The connection was reset.

Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics

ERR_CONNECTION_RESET

Tried https://192.168.1.254/ and got this (see image):

yitz

2075 posts

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#1725973 24-Feb-2017 22:41

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What if you click on "Proceed to 192.168.1.254 (unsafe)"

Can't remember the details but with the HG630b it was when you logged in but forgot to log out this might happen under some situations.

mojojojo

42 posts

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#1725975 24-Feb-2017 22:45

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The 192.168.1.254 page isn’t working

192.168.1.254 didn’t send any data.

ERR_EMPTY_RESPONSE

rscole86

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#1726003 25-Feb-2017 06:15

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Not sure if it is any help, as modem my modem is a 659b, but I get the following via https;

Your connection is not private

Attackers might be trying to steal your information from 192.168.1.254 (for example, passwords, messages, or credit cards).

NET::ERR_CERT_AUTHORITY_INVALID

Automatically report details of possible security incidents to Google. Privacy policy

This server could not prove that it is 192.168.1.254; its security certificate is not trusted by your computer's operating system. This may be caused by a misconfiguration or an attacker intercepting your connection. Learn more.

Proceed to 192.168.1.254 (unsafe)

However, I have none of the issues that you are experiencing, even on my XPS13.

d3Xt3r

688 posts

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#1726025 25-Feb-2017 09:10

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mojojojo: The 192.168.1.254 page isn’t working
192.168.1.254 didn’t send any data.

ERR_EMPTY_RESPONSE

This is actually a fairly common bug in Windows 10. You can fix it by running the following commands in an Admin Command Prompt:

ipconfig /flushdns
netsh advfirewall reset
netsh int ip reset
netsh int ipv6 reset
netsh winsock reset

Basically this resets your DNS cache, firewall rules, TCP/IP and winsock. The key commands here are the ip reset and winsock reset ones, the others are optional but I included them for completeness.

Reboot your PC immediately and your network should back to normal after the reboot.

mojojojo

42 posts

Geek

#1726151 25-Feb-2017 16:11

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How do I "Run as administrator"? I get this for any of the netsh ones.

The current pathway is in the Admin profile (also, the only one I have on this computer).

UPDATE: Figured out how to run as admin. Resetting computer now. Fingers crossed.

UPDATE 2:

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